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This topic contains 10 replies, has 3 voices.

Last updated by Long Nguyen 1 year, 4 months ago.

Assisted by: Long Nguyen.

Author Posts
October 2, 2023 at 1:34 am #14493997
October 2, 2023 at 1:49 am #14494003

Long Nguyen
Supporter

Languages: English (English )

Timezone: Asia/Ho_Chi_Minh (GMT+07:00)

Hi,

Here is the new ticket. I'm afraid that there isn't a discount for the used credits. You are using a Pay As You Go subscription, which means using more credits is cheaper. The payment will be processed on the third day of the next month (Oct 03 in your case). It isn't possible to pay $400 first and the rest later.
Also, you can consider using the Microsoft translation engine for a cheaper price (1 credit/word).

Refer documentation https://wpml.org/documentation/automatic-translation/automatic-translation-invoices/
https://wpml.org/documentation/automatic-translation/translate-wordpress-sites-using-microsoft-azure-translator/

Regards.

October 2, 2023 at 2:41 am #14494019

steveD-17

Ok so cancel everything I don’t have enough money to pay. I’m bored with your website it’s only problem I will really stop use your system if it’s like this.

October 2, 2023 at 2:43 am #14494021

steveD-17

I ask for estimation of price before translate new language because I scare about it’s too much expensive and your team don’t want to work lol ok don’t worry I take the note!

October 4, 2023 at 1:42 am #14509105

steveD-17

I see payment fail again I think it’s limit of my credit card I have to check it I will try to go to my bank today. I come back to you later

October 8, 2023 at 2:19 am #14533733

steveD-17

I see the system try to charge 690. I have changes country of my account it’s should be cheaper no ? I have created my account in France but I live in Thailand. Are you sure this number is the good one ?

October 9, 2023 at 1:21 am #14535615

Long Nguyen
Supporter

Languages: English (English )

Timezone: Asia/Ho_Chi_Minh (GMT+07:00)

Hi,

My colleague is getting in touch with you directly about this case, I will ask her and update you here when I have more information.
In my knowledge, the price isn't cheaper when you change the country. The difference maybe the VAT (tax: France 20% - Thailand 10%) between countries and the total will be different.

Thanks.

October 11, 2023 at 3:52 am #14554561

steveD-17

let's fix all issues first because every time i use your system there is a lot of issues. and right now i'm not sure if i can trust you guys?. my traffic is up and down for many weeks, thers was a lot of issue and still now..

i buy hidden link 7000 usd and i need that everything is working on my website before pay anything more...

October 11, 2023 at 8:46 am #14556973

Long Nguyen
Supporter

Languages: English (English )

Timezone: Asia/Ho_Chi_Minh (GMT+07:00)

Hi,

Can you please confirm the payment as my colleague mentioned? I think the issue with the translation stuck in the Thai language is resolved in another ticket and it's not related to this one.

Thanks.

October 17, 2023 at 5:51 am #14589851

steveD-17

hi,

Payment is done

October 17, 2023 at 7:11 am #14590337

Long Nguyen
Supporter

Languages: English (English )

Timezone: Asia/Ho_Chi_Minh (GMT+07:00)

Hi,

I can confirm the payment is done. However, the Pay As You Go subscription was canceled due to 3-times failed charge. If you continue using automatic translation, please register a new Pay As You Go subscription.

Thanks and have a good day.