Hello this morning your support helped us fix the issues with the blue highlighted text that appeared in English (main language) in the emails sent to a client that had purchased in French. There are still some other parts in the email where the text is also English and this has not been solve yet, please have a look here: hidden link
I would have to take a closer look at where the texts are generated from.
1. Are these custom mail templates?
2. When you next reply, please include all the data I need to create a sample email so that i can follow through the whole process. Include product to select, client data to use, ..etc.
As a quick response, in general, if you set your email configuration within Woocommerce using EN language (even if it is not your site default), this many times can resolve mixed language issues in STANDARD email templates.
3. Please advise if this is a live or development site.
4. Please install and activate the Email Log plugin.
Hello Yvette, your colleagues before you have created several orders and even paid them using a payment method they created apparently (perhaps and hopefully they deleted the payment method when they finished):
Please have a look at the orders here: hidden link
Well I can activate "pay in cash" but as this is a live site I did not want to do this in case you have real customer connecting.
I think we would all be better served if you created a staging environment (a clone of your live site). But barring that possibility, are you ok with my activating the "pay in cash" payment method?
Hello, Due to our url structure chosen when implementing WPML, we use "subdomains", for each language, this is confusing for any hosting service but the main problem is that no hosting service (we use WP Engine, normally one of the best available) can set up a staging environment with multiple languages using a subdomain url structure.
So, long story short, you have access to our production environment and we have made a full backup, feel free to use cash payment and disable it when you are done.
Thank you.
Hello Yvette, thank you for your kind support.
On your confirmation email, the "walnut" and "leather" appear correctly in French..
this is great but why?
If you look at our confirmation email for the same product that I included earlier in our conversation thread: hidden link
there is an issue and we have not done anything (due to lack of knowing where or what to tweak) to correct it..
Regarding the text you have in English, I imagine that is related to the cash payment method, as you have disabled it, no need to work on that I guess.
I would like to understand how to avoir our clients receiving order confirmations with the English words..
Thanks
I have made another order and the text now seems to appear correctly regarding the variations, however, the date format is not correct for French: hidden link
We are seeing "juin 29, 2022" when it should be "29 juin, 2022", how and where can we fix this please?
I have followed the instructions provided in the link you sent me above but have a look here with what I found please hidden link
Thanks.
Best Regards,
