This thread is resolved. Here is a description of the problem and solution.
Problem:
Dates are not appearing in same format in all langauges
Solution:
Translate the date format in String Translation
Relevant Documentation:
https://wpml.org/documentation/getting-started-guide/translating-your-sites-date-format-using-wpml/#set-the-date-format-for-secondary-languages
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Tagged: Not WPML issue
This topic contains 23 replies, has 2 voices.
Last updated by Javier 1 year, 9 months ago.
Assisted by: Yvette.
Author | Posts |
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June 16, 2022 at 1:00 pm #11477123 | |
Javier |
Hello this morning your support helped us fix the issues with the blue highlighted text that appeared in English (main language) in the emails sent to a client that had purchased in French. There are still some other parts in the email where the text is also English and this has not been solve yet, please have a look here: thank you. |
June 16, 2022 at 1:28 pm #11477293 | |
Yvette Supporter
Languages: English (English ) Spanish (Español ) Timezone: Europe/Paris (GMT+02:00) |
Hello I would have to take a closer look at where the texts are generated from. 1. Are these custom mail templates? 2. When you next reply, please include all the data I need to create a sample email so that i can follow through the whole process. Include product to select, client data to use, ..etc. As a quick response, in general, if you set your email configuration within Woocommerce using EN language (even if it is not your site default), this many times can resolve mixed language issues in STANDARD email templates. 3. Please advise if this is a live or development site. 4. Please install and activate the Email Log plugin. |
June 16, 2022 at 2:52 pm #11477781 | |
Javier |
As I don't have your email, I cannot create a temporary login but in my previous message I have given you credentials to login. Hope it works. |
June 21, 2022 at 8:09 am #11505963 | |
Yvette Supporter
Languages: English (English ) Spanish (Español ) Timezone: Europe/Paris (GMT+02:00) |
Hello How would I complete the order - do you have a test payment method (credit card number) that I can use? I am unable to complete checkout at the moment. |
June 21, 2022 at 9:59 am #11507403 | |
Javier |
Hello Yvette, your colleagues before you have created several orders and even paid them using a payment method they created apparently (perhaps and hopefully they deleted the payment method when they finished): |
June 21, 2022 at 11:02 am #11508181 | |
Yvette Supporter
Languages: English (English ) Spanish (Español ) Timezone: Europe/Paris (GMT+02:00) |
Well I can activate "pay in cash" but as this is a live site I did not want to do this in case you have real customer connecting. I think we would all be better served if you created a staging environment (a clone of your live site). But barring that possibility, are you ok with my activating the "pay in cash" payment method? |
June 21, 2022 at 12:38 pm #11509007 | |
Javier |
Hello, Due to our url structure chosen when implementing WPML, we use "subdomains", for each language, this is confusing for any hosting service but the main problem is that no hosting service (we use WP Engine, normally one of the best available) can set up a staging environment with multiple languages using a subdomain url structure. |
June 22, 2022 at 9:58 am #11518061 | |
Yvette Supporter
Languages: English (English ) Spanish (Español ) Timezone: Europe/Paris (GMT+02:00) |
Alright - I executed an order for the product you cited in French using Cash on Delivery payment method (which was subsequently disabled) Here is the order confirmation that I received. I see everything in French except what is marked in red in the image. Is this in line with what you are experiencing? I will be working to correct that text. |
June 22, 2022 at 10:15 am #11518269 | |
Javier |
Hello Yvette, thank you for your kind support. |
June 22, 2022 at 10:41 am #11518829 | |
Yvette Supporter
Languages: English (English ) Spanish (Español ) Timezone: Europe/Paris (GMT+02:00) |
To be honest, I am unable to reproduce a situation where the Order Confirmation email to the client is sending mixed langauges. Have you had recent cases of this? Can *you* now recreate a scenario where this happens? |
June 29, 2022 at 3:32 pm #11569511 | |
Javier |
Hello Yvette, thank you for your support. I have made another order and the text now seems to appear correctly regarding the variations, however, the date format is not correct for French: We are seeing "juin 29, 2022" when it should be "29 juin, 2022", how and where can we fix this please? thank you. |
July 1, 2022 at 8:47 am #11583153 | |
Yvette Supporter
Languages: English (English ) Spanish (Español ) Timezone: Europe/Paris (GMT+02:00) |
Hello Could you please restore system access and I can take a closer look. thanks |
July 1, 2022 at 12:24 pm #11584911 | |
Yvette Supporter
Languages: English (English ) Spanish (Español ) Timezone: Europe/Paris (GMT+02:00) |
Hello Could you please try the steps described here? And let me know if that works for you. |
July 6, 2022 at 10:17 am #11612587 | |
Javier |
Hello Yvette, I have followed the instructions provided in the link you sent me above but have a look here with what I found please Javier Petrement |
July 6, 2022 at 10:56 am #11612917 | |
Yvette Supporter
Languages: English (English ) Spanish (Español ) Timezone: Europe/Paris (GMT+02:00) |
That will reflect whatever you have set as the date format here See image. |