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Supporter timezone: America/Lima (GMT-05:00)
This topic contains 18 replies, has 2 voices.
Last updated by Nicolas Viallet 1 year, 10 months ago.
Assisted by: Nicolas Viallet.
Author | Posts |
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June 15, 2022 at 12:53 pm #11467539 | |
Javier |
Hello, we have noticed that some products that have variations in the main language (English) do not have the same in our secondary languages such as French (one product has no variation at all) or Spanish (this one has variations, but not the same number of variations). In another product, the translation of our attributes has disappeared in the secondary language... This is an example of a product that has multiple variations in English: If you edit in the main language: But in the French editing screen: You can see that the number of variations is unrelated and that there are many more than expected...: Please help as our product catalogue is not making any sense now in the secondary languages. Thank you. I can provide login info and we have made a backup copy. |
June 15, 2022 at 6:09 pm #11470159 | |
Nicolas Viallet Supporter
Languages: English (English ) French (Français ) Timezone: America/Lima (GMT-05:00) |
Hello, Welcome to the WPML support forum. My name is Nicolas and I will be happy to help you today. Do you know when this error occurred? From your debug info file I think it could be two things: 1) WP All import 2) It could be related to an issue we had with WPML v4.5.7 This issue as been solved in v4.5.8 and I can see that you already updated it. - Could you please try to edit your original product (just add a space at the end of a paragraph) and re-save it If the issue is not solved after that, please make a full backup of your site before we try some troubleshooting options: Please let me know how it goes. |
June 16, 2022 at 12:56 pm #11477117 | |
Javier |
Hello Nico, thank you for helping out. So we are not doing like your suggestion: Now we are seeing that some products have more variations in the secondary language ==> we have run the option "Orphaned variations We have also applied your recommended fix (Product lookup tables It would be best to either have a chat session with you or provide login details to you. Best Regards, Javier Petrement, |
June 16, 2022 at 1:27 pm #11477291 | |
Javier |
After trying the fixes you suggested, the variations issue is still there, we had this situation: hidden link As mentioned before, we did not create manually the variations in English, French or Spanish. |
June 16, 2022 at 9:36 pm #11480311 | |
Nicolas Viallet Supporter
Languages: English (English ) French (Français ) Timezone: America/Lima (GMT-05:00) |
Hello, I will activate a private field for your next answer where you can provide that information safely (this field is only visible by you and the support team). Don't share your own admin account, create a new one that you will delete when we finish troubleshooting. IMPORTANT: Before we proceed, please backup your site and database. I will try other troubleshooting options to synchronize your attributes and variations. That's why the backup (or even better the staging site) is important. Nico |
June 17, 2022 at 12:08 pm #11485089 | |
Javier |
Due to our url structure chosen when implementing WPML, we use "subdomains", for each language, this is confusing for any hosting service but the main problem is that no hosting service (we use WP Engine, normally one of the best available) can set up a staging environment with multiple languages using a subdomain url structure. |
June 18, 2022 at 4:42 pm #11490683 | |
Nicolas Viallet Supporter
Languages: English (English ) French (Français ) Timezone: America/Lima (GMT-05:00) |
Hello, Thanks for providing me access to your site. I tried to run some troubleshooting options to synchronize attributs and variations made out of attributes. But unfortunately this will work only with WooCommerce attributes not with custom attributes created in the product itself. Could you please register those attributes (Sambatra table dimensions, Sambatra table top, Sambatra stand material) and their terms as WooCommerce attributes (in "Products > Attributes") Then we can either run again the troubleshooting options or we can delete the translations and re-do them from scratch. Thanks, |
June 20, 2022 at 9:08 am #11497205 | |
Javier |
Hello Nico, According to the WP ALL IMPORT plugin support the "custom attributes" can be used to create variations and then exported/imported as we will describe below. Can we rather do the following?: We could do the following using product 20987 and replicate the issue or see if it is solved: It would probably be best to use a chat function to communicate if that were possible. Javier Petrement |
June 20, 2022 at 12:40 pm #11499189 | |
Javier |
Hello Nico, we have been thinking about your proposed use of how to create attributes, this would simply not work as we then would have dozens upon dozens of attributes lying around there when they are specific to a product only (even if they have the same name such as "dimensions" or "table top", the values per product will be different). Hope this helps, we are ready to go! Thanks |
June 21, 2022 at 4:57 pm #11512379 | |
Nicolas Viallet Supporter
Languages: English (English ) French (Français ) Timezone: America/Lima (GMT-05:00) |
Hello Javier, Thank you for the detailed document. Could We try to delete the translations for that specific product and translate it again? - Go to "Products", then use the language switcher in the top admin bar to switch to Spanish. Thanks, |
June 22, 2022 at 9:21 am #11517645 | |
Javier |
Hello Nico, we have deleted the Spanish version as you have proposed, deleted the trash and now we will proceed to create the Spanish version again. We will keep you updated. |
June 22, 2022 at 9:22 am #11517655 | |
Javier |
I imagine that we will have to do the same with the French version once we have validated that this method works to fix the issue? It would be also essential to define the right procedure (or understand what went wrong). Step by step, let's see how this works first, thank you for your support! |
June 22, 2022 at 10:20 am #11518303 | |
Javier |
Hello again, we have created the Spanish version again, we seem to have the same amount of variations as in the English version now, that is looking good! In total this crazy situation has impacted seven products... I imagine we would need to do the same for each of them. Hopefully we can understand what went wrong as normally our method and procedure is correct. Please tell us quickly if we can also correct the French version and then correct the other problematic products too. Thank you. |
June 22, 2022 at 2:43 pm #11521189 | |
Javier |
Hello again, as the Spanish deletion and then recreating it has worked, we have done the same for the French version of the product, also it is now correct, we have the same amount of variations across all three language versions of the product and they are consistent. |
June 22, 2022 at 4:29 pm #11522011 | |
Nicolas Viallet Supporter
Languages: English (English ) French (Français ) Timezone: America/Lima (GMT-05:00) |
Hello, That's great news! Yes you can proceed with the other products. Now regarding the issue itself and the cause. WordPress 6.0 changes introduced some issues with taxonomies (as I mentioned in my first answer) so it could have affected your site at some point before the update to WPML v4.5.8. I'm glad not all our products were affected and that we finally found a solution. Thank you, |
The topic ‘[Closed] Variations in secondary languages are incorrect or missing’ is closed to new replies.