[Closed] WPML detected a new address for this site

Hi there,

I understand you're facing this issue again. To better assist you, could you share your current workflow? This will help us identify potential triggers for the warning.

Typically, this warning occurs when a site has been moved. For example, if you work on a staging site and push changes to the live site.

Documentation: https://wpml.org/documentation/translating-your-contents/advanced-translation-editor/using-advanced-translation-editor-when-you-move-or-use-a-copy-of-your-site/

It's crucial to differentiate between your ATE account (for automatic translation) and your wpml.org account (for site registration). Your site is correctly registered, so this warning isn't related to that.

If you want to use the same ATE account for both live and staging sites to share translation memory and credits, they should be under the same ATE account.

Your insights will help us resolve this faster. Thanks!

1. Do you currently have any dynamic constants in your wp-config.php
see here: https://wpml.org/errata/persistent-warning-this-site-has-moved-to-a-new-location/

2. share with us your workflow - - do you work on the staging site and then manually move it to live? (create a backup, and deploy on live env)

3. go to WPML->Support->Troubleshooting -> Your Automatic Translation account id is -> share with us the ID for the live site.

Hi there,

Thank you for contacting WPML support, I'd be happy to help you with this issue.

Firstly, please check if you have a code that defines the site and home URL in the file wp-config.php. If yes, please remove it and setup the site URL in admin area > Settings > General.
Refer to this documentation https://wpml.org/errata/persistent-warning-this-site-has-moved-to-a-new-location/
and click "No" in the banner on the Live site.

Second, if the first step does not help, please try the workaround below:
- Backup your database and website before proceeding.
- Go to admin area WPML > Settings > Select the Classic Translation Editor (CTE) > Save.
- Access your database, run this query:

SELECT *
FROM wp_options
WHERE option_name = 'WPML_SITE_ID:ate'
OR option_name = 'WPML_TM_AMS'
OR option_name = 'otgs_wpml_tm_ate_cloned_site_lock'

replace "wp_" with your database prefix.
- Delete those entries.
- Go to admin area WPML > Settings > Select the Advanced Translation Editor (ATE) > Save and wait for ATE to get activated.

We can handle one issue per ticket only so I will split your second issue into another ticket for better handling.

Look forward to your reply.
Thanks