[Resolved] WPML Linebreak translation does not work
This thread is resolved. Here is a description of the problem and solution.
Problem: The client is unable to translate certain items due to an error with HTML breaks affecting the translation process. Solution: We recommend refreshing the editing screen to see if the translation tools become visible and functional. If the issue persists, please update the WPML Multilingual CMS plugin from version 4.6.14 to 4.6.15 and check if the problem is resolved. Additionally, updating all third-party plugins to their latest versions might help resolve the issue. Before making these updates, ensure to back up your entire site (files and database) to prevent any potential data loss.
If these steps do not resolve the issue or if the solution seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should the problem persist, please do not hesitate to open a new support ticket for further assistance at WPML support forum.
This is the technical support forum for WPML - the multilingual WordPress plugin.
Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.
Please give me access to your site and tell me which translation to edit to see this problem.
If you need further help with this, please share the access details to your site with me. I'm enabling a private message for the following reply.
Privacy and Security Policy
We have strict policies regarding privacy and access to your information. Please see: https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/ **IMPORTANT**
- - Please backup the site files and database before providing us access. --
-- If you have a staging site where the problem can be reproduced, it is better to share access to the staging site.--
yes it is now working for me too. Can you may also try to edit this item: hidden link
Thing is, that sometiems the first time we open a product not all the parts can be properly translated cause it shows errore. But sometimes after reloading the page 2-3 times it then suddenly works.
I was able to finish this translation job. I needed to refresh the editing screen of this product to see the pencil icon. Please see the attached screenshot 2024-12-22_16-41-36.jpg.
I've noticed a problem with translation management. I'm unsure if it's related to the problem you described - "sometimes after reloading the page 2-3 times it then suddenly works." The problem is that it is not possible to add a local translator. Please see the attached screenshot 2024-12-22_16-42-03.jpg.
If you want to tackle those problems, please update our plugins to their latest versions and check if they persist.WPML Multilingual CMS 4.6.14 -> 4.6.15. If it persists, update all the third-party plugins to their latest versions and see if it persists.
**** Important! Please make a full site backup (files and DB) before you proceed with those steps****
thanks for your help. I updated the CMS plugin, so far I can not see any problems. If anything comes up I am gonna contact you again. Thanks for the support.
