Sandboxes are only available for 7 days so the one in your previous message expired already.
But don't worry I have created a new one here: hidden link (one click login)
- I would need you to set up WPML + the WPML add-ons + WooCommerce as you have them on your site (they are already installed) and try to recreate the issue.
Please don't install any other plugins that are not necessary to reproduce the issue.
- If the issue is reproduced on that clean setup, then I can forward this to our 2nd tier support team.
Hi I am setting up the sandbox, I have noted the following issues:
* cannot set-up a subdomain structure as on our site, it would have been hidden link
* cannot translate the attribute I set-up in English (brand and then value VOGLAUER)
* when I create the draft product, I can't access the French translation: hidden link
How do I translate it?
I had a quick look and "WooCommerce Multilingual" was installed but not activated. I went ahead and activated it. You can now translate your attributes and products in "WooCommerce > WooCommerce Multilingual"
Attributes: hidden link
Products: hidden link
And yes, you're right about the Language URL format, it's not use to have domains or subdomains on sandbox sites but I don't think your issue is related to that configuration. So we should be able to reproduce it.
I have completed the French translation for the product I created in the sandbox.
I am then trying to create an order identical to the one we used as an example: hidden link (this is the original screen shot from our prod environment)
I cannot seem to choose the right variations despite them being translated correctly:
On the product page they appear correctly translated (I used WPML product translator): hidden link
but I notice that the name of the attributes has not been translated correctly as it appears in the French version: hidden link
whereas in the WPML Product translation editor, it seems correct: hidden link
see here please: hidden link
I'm not sure how did you set up the attributes but I went to "WooCommerce > WooCommerce Multilingual > Status" and click the link at the bottom right to access our troubleshooting tools. Then I sync'ed product variations and the issue was fixed.
Moreover I ordered in French and all attributes were correctly translated on cart, checkout, and order confirmation pages (see screenshots).
Please let me know what's the next step to reproduce the issue.
Hello Nico, thank you for your support. I have tried now to have a look at the sandbox and the link has expired. Anyway, I am not sure how to proceed (or just give up) as I did create the product correctly and it seems you have the right kind of purchase confirmation email...
Hello Nico, great idea since I have now reproduced the error I think.
First go to the order I made: hidden link
As you can see there is a mix of French and English already: hidden link
I changed the client to "guest" and then opened the "client payment page" (I often send them an email so they can pay using that link so it needs to look good in French). To have French and not English, I use the parameter for "fr" in the url: hidden link
however, here, all looks good (it usually does on my production environment) but when the client pays (normally by credit card), then the ensuing order confirmation has mixed languages... on this order as it is payment upon delivery, I cannot pay the order on this screen and hence modify its status to "processing" and see what the order confirmation email looks like... hidden link
I need to be able to simulate a payment of that order (so another payment method would be required) or perhaps you can now change the status to "processed" and send a confirmation email to see what it looks like? Would that be a good test?
Thank you! So it seems that the issue happens when you change the client to "guest".
I will make a video with the workflow you described and escalate the case to the second tier support.
Just a quick follow to share my findings:
- The top 3 attributes seem to always be in English (and the 2 last in French) as soon as you access the order from the admin, regardless of the options (attributes terms) chosen during the order.
- I checked if there was any difference between the 3 first and the last 2 attributes and the only thing I could find was that the 3 first ones are selected/defined in your variations while the 2 last ones are set as "ANY".
I'm not sure it it's related to the issue but the case has been escalated to an higher level for further debugging.
Thanks for reporting this and for your cooperation. I'll get back to you asap.
Nico
Thanks for reporting this. It seems to be a bug in that particular case scenario/workflow. After you removed your customer and set him as "Guest" the current user profile language will replace the customer language in the order items. So in our example because the admin profile is in English, the French order get mixed with English attributes.
We don't have a proper fix for that right now, the issue has been escalated to the developers and they will evaluate it and see if it can be fixed in a next release. So I can't provide you a ETA on that issue.
Here is a code hack you can use:
in wp-content/plugins/woocommerce-multilingual/inc/class-wcml-orders.php search for:
public function adjust_order_item_in_language
and just after the method start call 'return' so that the logic is not applied, like this:
public function adjust_order_item_in_language( $items, $language_to_filter = false ) {
return;
Nico
This ticket is now closed. If you're a WPML client and need related help, please open a new support ticket.
