In the last step you write: "-find and translate that string again. check 'translation is complete'"
However, when searching for "custom_logo", "logo", or even the value of the current logo I couldn't find it.
I also tried to rescan for strings in the theme in the plugin and theme localization page.
Kindly asking for help to translate the "custom_logo" strings.
I would like to request temporary access (wp-admin and FTP) to your site to take better look at the issue. You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it.
Our Debugging Procedures
I will be checking various settings in the backend to see if the issue can be resolved. Although I won't be making changes that affect the live site, it is still good practice to backup the site before providing us access. In the event that we do need to debug the site further, I will duplicate the site and work in a separate, local development environment to avoid affecting the live site.
In the attached image you can see the ID of the media element (8782) used as logo. Please translate this number with the ID of the logo in the translated language (you can get the edit of the image from the URL when editing the media element).
Thanks a lot!
Did you change anything? But I guess I just searched for the wrong string.
PS: Do you mind removing your screenshot or crop it and alter the filename? I consider this information sensitive and don't want it to be publically indexed. Thank you!