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This topic contains 2 replies, has 2 voices.

Last updated by Anze 1 year, 10 months ago.

Assisted by: Osama Mersal.

Author Posts
June 8, 2022 at 10:48 am #11412677

Anze

I am trying to: when updating the ux builder via ux builder all the translations gets overwritten with default file

Link to a page where the issue can be seen: on 10+ websites which we use

I expected to see: not doing that

Instead, I got: doing that

June 8, 2022 at 10:55 am #11412761

Osama Mersal
Supporter

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+03:00)

Hi,

Thanks for contacting WPML forums support. I'll be glad to help you today.

1) Could you please check this page and apply the workaround mentioned? (https://wpml.org/errata/page-builders-translated-content-is-overwritten-with-the-original-when-updating-the-original-post/)

Kindly let me know if this workaround fixed the issue.

2) Could you please share your Debug information with me?
You can read a detailed explanation about it here. (http://wpml.org/faq/provide-debug-information-faster-support)
The debug info will give me a lot of information about how your site is configured.

Best regards,
Osama

This ticket is now closed. If you're a WPML client and need related help, please open a new support ticket.