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Supporter timezone: Asia/Ho_Chi_Minh (GMT+07:00)

This topic contains 18 replies, has 2 voices.

Last updated by Long Nguyen 1 year, 4 months ago.

Assisted by: Long Nguyen.

Author Posts
September 12, 2023 at 2:48 am #14380135

steveD-17

Hi,

i would like to get estimation of price when i add a new language is it possible ?

when i try to add new language i don't know how much i will have to pay at the end and i think it's better to have estimation of the price here for exemple (see screenshot)

Capture d’écran 2023-09-12 à 09.42.48.png
September 13, 2023 at 6:56 am #14387237

Long Nguyen
Supporter

Languages: English (English )

Timezone: Asia/Ho_Chi_Minh (GMT+07:00)

Hi Steve,

Thank you for contacting WPML support, I'd be happy to help you with this issue.

You can go to WPML > Translation Management to count words for the entire site then multiply with credits based on the translation engine to estimate credits that will be used to translate all content into a new language.

The used credits will be a bit lower than estimation because we use the translation memory. A translation memory means that you don’t have to translate or be charged for the same text again.

Refer to the documentation
https://wpml.org/documentation/translating-your-contents/getting-a-word-count-of-your-wordpress-site/#word-count-for-the-entire-website-or-specific-post-types
https://wpml.org/documentation/automatic-translation/automatic-translation-pricing/#how-automatic-translation-works
https://wpml.org/documentation/translating-your-contents/how-wpml-keeps-track-of-your-translations/

Look forward to your reply.
Thanks

September 13, 2023 at 12:40 pm #14390267

steveD-17

Every time i ask for something here i have to do it alone at the end that's crazy. very bad support i start to be bored about you guys. cannot ask anything here ? OMG!!!

i will not calculate it alone this is not what i ask. please answer to my first question, if you cannot do what i ask, just say : sorry we cannot do this and i will stop use your translation tool that's all..

September 13, 2023 at 12:43 pm #14390279

steveD-17

i will change to another translation plugin if you continue bad support like this (i think it's normal that before i pay i know what i pay.) and i don't have time to calculate myself i need price to pay that's all.

September 14, 2023 at 2:16 am #14393039

Long Nguyen
Supporter

Languages: English (English )

Timezone: Asia/Ho_Chi_Minh (GMT+07:00)

Hi,

I cannot count the words on your site without the credentials. Please share your site credentials (wp-admin and FTP), I will help you check the words. Your next reply is set to private to share the info.
❌ IMPORTANT: Please backup your database and website before proceeding ❌
You can use this plugin to create the backup: https://wordpress.org/plugins/duplicator/

Look forward to your reply.
Thanks

September 17, 2023 at 3:18 am #14407305

steveD-17

i don't ask to count the words i ask the price just before clicking on translate the 119 posts in one time.. (nobody never ask this to you ? i'm the first ?) if i have websites with a lot of content to translate in the future i need to know the price that i will pay. now i don't know if i click how much i pay so i'm not clicking on translate this new content untill i know the price and i think it' normal to see the price before paying.

your system can count how many posts but cannot give me the price ? i really don't understand.

maybe i have to remake my question : on the screenshot that i send to you it's possible here that wpml developers add an option to show price to pay at on this box ?

Regards,
Steve

September 18, 2023 at 3:59 am #14409035

Long Nguyen
Supporter

Languages: English (English )

Timezone: Asia/Ho_Chi_Minh (GMT+07:00)

Hi,

It could be a feature request. Currently, there isn't an option to display the total credits that will be used to translate all content on your site when you add a new language.

I'm asking our 2nd tier support about this feature and update you here when I have any information.

Thanks.

September 26, 2023 at 4:14 am #14462867

steveD-17

Sure i will be happy to try a new feature like this when it's ready.

September 26, 2023 at 9:01 am #14464973

Long Nguyen
Supporter

Languages: English (English )

Timezone: Asia/Ho_Chi_Minh (GMT+07:00)

Hi,

This feature has been escalated to our development team to take a look. I will update you here when I have any information.

Thanks.

September 30, 2023 at 5:09 am #14490561
steveD-17

i have translated my website with translate everything and added a new language and it's quite expensive you see. can you make small discount this time because i make a big order ?

New threads created by Long Nguyen and linked to this one are listed below:

https://wpml.org/forums/topic/small-discount-for-credits-and-make-payment-earlier/

Capture d’écran 2023-09-30 à 12.06.12.png
September 30, 2023 at 5:18 am #14490609

steveD-17

Or can you make 400$ payment tomorrow and the rest later ? right now in my bank i have only 415 usd so can you make a first payment of 400 ? i think it's tomorrow that payment have to be done

September 30, 2023 at 5:20 am #14490611

steveD-17

i have changed country i live in thailand now so i change it and the price is a bit down now.

September 30, 2023 at 6:59 am #14490655
steveD-17

Hi, there is somes issues on my website. 2 translation in TH language stuck for hours. you can see it ? you can fix it ?

New threads created by Long Nguyen and linked to this one are listed below:

https://wpml.org/forums/topic/translation-in-th-language-stuck-for-hours/

September 30, 2023 at 7:21 am #14490685

steveD-17

after translate everything i see theses pages are empty, do you know why and what happen ? can you fix this ?

hidden link
hidden link
hidden link

September 30, 2023 at 4:45 pm #14491839

steveD-17

here translation is not good hidden link