Automatic translation stuck in queue

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Supporter timezone: Europe/Vienna (GMT+01:00)

Tagged: Account Issues, ATE

This topic contains 39 replies, has 0 voices.

Last updated by edwinF-6 1 day, 12 hours ago.

Assisted by: Bigul.

Author	Posts
March 14, 2025 at 5:34 pm #16818215
edwinF-6	Background of the issue: I am trying to get the automatic translation to work after moving the webshop to a new host. I have tried deregistering the site and registering with a new key, disabling and enabling auto translation, clearing cache, deleting the queue, and retranslating a page. I also added a staging site where the auto translate works. Additionally, I added Deeple next to Google auto translate service, but nothing works. Symptoms: The automatic translation gets stuck in the queue. Questions: Why is the automatic translation stuck in the queue after moving to a new host? What additional steps can I take to resolve the issue?
March 15, 2025 at 1:32 am #16819078
Bigul Supporter Languages: English (English ) Timezone: Europe/Vienna (GMT+01:00)	Hello, Welcome to the WPML support forum. I will do my best to help you to resolve the issue. Please visit WPML>>Support>>Advanced Translation Editor>>Error Logs and check if it is showing any recent error or warning messages. Also, please share the screenshots of the following dashboard pages for tracking this. - WPML>>Translation Management - WPML>>Translation Management>>Tools -- Thanks! Bigul
March 17, 2025 at 1:25 pm #16825232
edwinF-6	Hi Bigul, Attached a screenshot of the last two error messages. I did find out today that the Sucuri Firewall didn't work, which caused several connections to different plugin not to work. However, that's just been fixed. After that I deactivated auto translation and activated it again, but still stuck in the queue.
March 17, 2025 at 4:51 pm #16826586
Bigul Supporter Languages: English (English ) Timezone: Europe/Vienna (GMT+01:00)	Hello, Thank you for the updates. Please fill the private details fields after a full site backup. I would like to access the admin area of your site for further checking. Refer to the following links for more details about our private information sharing policies. https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/ hidden link -- Thanks! Bigul
March 20, 2025 at 2:00 pm #16840398
edwinF-6	Hi Bigul, I just seen in my account that the pay as you go is only available on staging.hondenshop.nl, not hondenshop.nl. Could that be the problem? Ho do I make sure it's setup for hondenshop.nl?
March 20, 2025 at 2:55 pm #16840730
edwinF-6	I deactivated pay as you go and activated it again, but translation still getting stuck in the queue and in my account I still see the wrong URL at pay as you go (see image).
March 20, 2025 at 3:00 pm #16840756
edwinF-6	Also, WooCommerce Multilingual is not showing a checkmark, but it is installed on the websites.
March 20, 2025 at 4:12 pm #16841227
Bigul Supporter Languages: English (English ) Timezone: Europe/Vienna (GMT+01:00)	Hello, Thank you for the updates. We would like to know if hondenshop.nl and staging.hondenshop.nl are different sites. Or staging.hondenshop.nl is a clone copy (development site) of hondenshop.nl. Please confirm. -- Thanks! Bigul
March 20, 2025 at 5:16 pm #16841451
edwinF-6	staging.hondenshop.nl is a development site (copy from hondenshop.nl).
March 21, 2025 at 7:04 am #16842714
Bigul Supporter Languages: English (English ) Timezone: Europe/Vienna (GMT+01:00)	Hello, Thank you for the updates. Normally we have to activate the pay-as-you-go-in live site only. Have you tried the steps suggested in the following documentation after creating the staging site (a copy of the live)? https://wpml.org/documentation/translating-your-contents/advanced-translation-editor/using-advanced-translation-editor-when-you-move-or-use-a-copy-of-your-site/ https://wpml.org/documentation/translating-your-contents/advanced-translation-editor/using-advanced-translation-editor-when-you-move-or-use-a-copy-of-your-site/#marking-the-original-site-as-a-copy -- Thanks! Bigul
March 21, 2025 at 8:14 am #16842989
edwinF-6	So the original live site was moved to a new server, but the URL stayed the same. Then I created a copy of the site to staging.hondenshop.nl. At the copy I checked "this is a copy, the original is still running". Also I chose to share translation credits. After that I created a new site key for the staging and added it to the staging site and marked the staging as development site.
March 21, 2025 at 8:18 am #16843008
edwinF-6	I'm okay just using the pay as you go just on hondenshop.nl not on staging.hondenshop.nl. I really need the auto translation to work now on the live website.
March 21, 2025 at 8:59 am #16843309
edwinF-6	I deregistered staging.hondenshop.nl from my account in WPML and als from the connected sites part in Translation Management. Cancelled all running jobs at the live site and tried to auto translate 1 product, but again it keeps loading saying "German in progress (automatic translation)"
March 21, 2025 at 9:43 am #16843524
Bigul Supporter Languages: English (English ) Timezone: Europe/Vienna (GMT+01:00)	Hello, Thank you for the updates. Hope you have tried the following steps in the staging site. Cancelled all running jobs at the live site and tried to auto translate 1 product, but again it keeps loading saying "German in progress (automatic translation)" This requires further checking. So please share the credentials to access the site backend after a full site backup. Refer to the following links for more details about our private information sharing policies. https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/ hidden link -- Thanks! Bigul
March 21, 2025 at 9:55 am #16843555
edwinF-6	Hi, just a note that now there's no website link showing in connected sites at pay as you go (see attached screenshot) I'm a bit resistant to share de live webshop details, because there's constantly orders being placed, so even if something goes wrong, it would mean placing a backup and thus losing order data. Also, the website is about 17GB.