This is the technical support forum for WPML - the multilingual WordPress plugin.
Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.
No supporters are available to work today on this forum. Feel free to create tickets and we will handle it as soon as we are online. Thank you for your understanding.
We have a longer than usual waiting time. Please make sure to check out the Known Issues page and Minimum Requirements before reporting any issue.
<b>Background of the issue: </b>
I am trying to use different sub-directories while editing in staging, then change the WPML-Language setting for different domains. However, visitors are still directed to the sub-directory URLs. Link to a page where the issue can be seen: hidden link
<b>Symptoms: </b>
Page not found. Actually, it resorts back to English pages. And the home page renders distorted page once one clicks on the French switcher.
<b>Questions: </b>
How can I ensure visitors are directed to the correct domain URLs instead of sub-directory URLs?
WARNING:
Changing your permalinks settings can seriously impact your search engine visibility. It should almost never be done on a live website.
Learn about why permalinks are important for SEO.
Also, I have noticed that my image text translations are all gone in the live site. What is going on here????
I resorted back to the old Bakery production site for now. I will test it once I push the new Elementor site again. I first need to review some translation pages. So, later for the result.
Our system does not have any translation memory for hidden link.
Which was the site URL of your staging site?
Usually you need to connect the old staging site with the live site, so that they can share their translation memory or after migrating you need to mark the new site as "Copy" inside the WPML migration banner dialog.
You will then not get charged for translating the same content again.
Unfortunately, none of the instructions match reality. The first instance, I was able to figure out how to correct the instructions, but the next step I could not.
1. I logged into hidden link
2. No such thing as Translation tools tab, only Tools tab.
3. I could NOT locate Settings on that page at all.
Connection key has been copied!
1. Log into a site with an active automatic translation account
2. Go to WPML → Translation Management
3. In the Translation tools tab, go to Settings
4. Click "Enter your connection key" to finish connecting your sites.
Yes, the tab used to be called "Translation Tools", now it is only "Tools".
I can confirm that the sites are now connected and they should share the translation memory. Please open the Advanced Translation Editor for one of contents and you should see the translations beeing pulled from memory. You will only need to apply the segments and confirm the translations again.
