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This topic contains 8 replies, has 2 voices.

Last updated by Bobby 1 year, 9 months ago.

Assisted by: Bobby.

Author Posts
March 1, 2023 at 10:45 pm #13149607

harmd-2

I am trying to: finish the setup

Link to a page where the issue can be seen: admin-backend

I expected to see: A clickable "Finish" button

Instead, I got: A grey, not clickable finish button that causing a not finished WPML. So I cant setup languages etc.

Screenshot 2023-03-01 at 23.45.00.png
March 2, 2023 at 4:42 am #13150969

Bobby
Supporter

Languages: English (English )

Timezone: America/Los_Angeles (GMT-08:00)

Hi there,

Right-click and inspect the page -> then click on the console tab, do you see any errors? Possibly an error 500?

March 2, 2023 at 9:43 am #13152761

harmd-2

Hi Bobby,

Yeah, a error 500 appears.

March 2, 2023 at 6:16 pm #13158069

Bobby
Supporter

Languages: English (English )

Timezone: America/Los_Angeles (GMT-08:00)

The first steps I'd say are to verify you have enough WP Memory available, please verify your WP MEMORY LIMIT to be above 256M and that the minimum requirements are met per our doc here:
https://wpml.org/home/minimum-requirements/

If that does not help, there is a possibility a third-party plugin is causing this behavior.

To test this we recommend testing with a minimal environment deactivating third party plugins and leaving WPML only enabled then finishing the configuration and enabling plugins in batches to find which one might have caused this behavior.

This is recommended only if you have a staging site available for testing, if not please install the Duplicator plugin and provide me with a duplicator package of your site to test this on our staging servers.

March 4, 2023 at 6:32 pm #13170377

Bobby
Supporter

Languages: English (English )

Timezone: America/Los_Angeles (GMT-08:00)

Thank you for the duplicator package!

I can see that the wp-admin area has been disabled -- I get /no-access when I attempt to login on the local environment, if possible share the custom access area with me.

March 7, 2023 at 8:30 am #13186169

harmd-2

I thought I couldn't respond to the ticket anymore, but I saw that I still had to log in. Apologies for the late response.

The login is the domain name with this after it: /wp-login.php?adminlogin

March 7, 2023 at 6:02 pm #13192315

Bobby
Supporter

Languages: English (English )

Timezone: America/Los_Angeles (GMT-08:00)

Thank you!

I was able to reproduce the issue on the local environment with your duplicator package.

When testing I noticed the theme is custom => are you using any custom code that could be interfering with WPML's code?

To resolve and finish the configuration I went to Appearance->Themes->Switch to Twenty23 and finish the configuration (no errors) -> then went back to Appearannce and switched back to the custom theme.

Please note that we currently cannot provide support for custom themes.

I recommend reviewing the following documentation to make sure everything has been created ready for a multilingual site.

https://wpml.org/documentation/support/achieving-wpml-compatibility-for-your-themes-and-plugins/

https://wpml.org/documentation/support/translating-the-theme-you-created/

March 7, 2023 at 6:14 pm #13192417

harmd-2

I understand, thanks for your time!

March 7, 2023 at 7:35 pm #13193113

Bobby
Supporter

Languages: English (English )

Timezone: America/Los_Angeles (GMT-08:00)

You are welcome! Let me know if you have any other questions.