Im using way too many credits

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Supporter timezone: Asia/Jerusalem (GMT+03:00)

Tagged: ATE

This topic contains 4 replies, has 0 voices.

Last updated by Itamar 1 week, 2 days ago.

Assisted by: Itamar.

Author	Posts
April 4, 2025 at 10:19 pm #16898471
miaM-5	Background of the issue: I am using WPML to translate my site, which is under development, into three languages. I have purchased over 600 euros worth of credits for this purpose. Symptoms: I am using credits far too quickly compared to the amount of content translated. Questions: Am I doing something wrong with the credit usage? Why are my credits depleting faster than expected?
April 7, 2025 at 9:02 pm #16906397
Itamar WPML Supporter since 02/2016 Languages: English (English ) Hebrew (עברית ) Timezone: Asia/Jerusalem (GMT+03:00)	Hi, You have selected to use the WPML AI automatic translation engine. This is WPML's best Strings Translation, but it also consumes the most credits per word. WPML AI = 4 credits per word. DeepL = 2 credits per word. Google = 2 credits per word. Microsoft = 1 credit per word. If you'd like to spend fewer credits, you can disable the WPML AI engine in WPML -> Translation Management -> Translation Tools -> Automatic translation engines. You can read more about automatic translation pricing here. https://wpml.org/documentation/automatic-translation/automatic-translation-pricing/ You can get more information about WPML's automatic translation at the following link. https://wpml.org/documentation/automatic-translation/ You can get specific information about the WPML AI engine in the following link. https://wpml.org/documentation/automatic-translation/wpml-ai-wordpress-translation/ Please let me know if you have any further questions. Regards, Itamar.
April 11, 2025 at 10:14 am #16922013
miaM-5	I don't think I have explained myself well enough. We have bought in excess of 600k credits. With the average credit usage for our articles being roughly 1500 credits x 3 languages. Together with adding words to the memory bank. We should have translated way more articles on our site. I literally got through 250K credits on about 10 articles if that. Could someone look at our site and see what the issue is. I appreciate that we are a magazine and there's a lot to translate but this just doesn't make sense. If this is then we will have to stop using it. Which given your promotional material the free credits are enough to translate an average website!
April 13, 2025 at 7:53 am #16926089
Christopher Amirian WPML Supporter since 07/2020 Languages: English (English ) Timezone: Asia/Yerevan (GMT+04:00)	Hi, Thank you for your reply, Itamar is not available today but he will reply back tomorrow. Before that, I suggest if you could go to WPML > Translation Management > Translation Tools, scroll down to see the invoices section and expand that. There you will find a detailed usage of the credits per page. Would you please check there and see if you pinpoint any possible discrepancy between the number of the words translated and the credits used? Also please consider which translation engine you use so you will know the credit/word ratio. Thanks.
April 14, 2025 at 4:15 pm #16930488
Itamar WPML Supporter since 02/2016 Languages: English (English ) Hebrew (עברית ) Timezone: Asia/Jerusalem (GMT+03:00)	Hi, Did you follow Christopher, my colleague's advice? I downloaded and examined the April report for automatic translation from your site. You have used 678,448 credits and 125 different pages, and posts were translated into 3 languages. Please see the attached screenshot. The most used automatic translation engine is WPML AI (llm), which uses 4 credits per word, Microsoft 1 credit per word, and DeepL 2 credits per word. Do you observe any mistakes in the report? Do you see any translation job for which you should not have been charged? About the transition memory. Please know it is working for future translations. This means that the translation memory will not work on translations sent in the same batch. If you have the same phrase in later translation jobs, the translation memory will be applied, and you will not be charged with credits. If you have a lot of content to translate, we highly recommend you register for the Pay-as-you-go option. This option is more economical than the pre-paid automatic translation packages. With the Pay-as-you-go option, the more you translate, the less you pay. Please let me know if you have any further questions. Regards, Itamar.