My credits are not on my production or staging site

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Supporter timezone: Europe/Bucharest (GMT+02:00)

Tagged: Credits

This topic contains 1 reply, has 0 voices.

Last updated by Mihai Apetrei 1 day, 3 hours ago.

Assisted by: Mihai Apetrei.

Author	Posts
January 10, 2025 at 1:43 pm #16582192
derekD-3	Background of the issue: I restored the site from a backup and the credits are not showing on our production or staging site. The sites in question are hidden link and hidden link. I had this happen before and you had to push the credits to the sites. Symptoms: Credits are not showing on the production or staging site after restoring from a backup. Questions: How can I restore the credits on my production and staging sites?
January 10, 2025 at 11:31 pm #16583414
Mihai Apetrei Supporter Languages: English (English ) Timezone: Europe/Bucharest (GMT+02:00)	Hi there. I think a new automatic translation ID was assigned to each of those sites. So now you are using a new automatic translation account, which is why the old credits were no longer assigned. I was able to find 10617 credits on the old automatic translation account used for this site (hidden link) and 12k credits on the other site (hidden link). A total of 22617k credits that I already added back to your WPML.org account (you also had 10k there already, too). So, now, you should see a total of 32617 here (https://wpml.org/account). Now, you can try to add the credits to your site by following the steps here: https://wpml.org/documentation/automatic-translation/how-to-assign-automatic-translation-credits-to-your-sites/ You might need to do this for each of the domains in case you can't add credits by following the steps in our documentation: Go here (https://wpml.org/account/sites/) > remove the current site key for the first domain > generate a new one > then go to your website's backend > Plugins > Add new > Commercial > UNregister WPML from the old key > RE-register WPML with the new key. Then, do the same for the other domain. After that, you should be able to follow the steps here: https://wpml.org/documentation/automatic-translation/how-to-assign-automatic-translation-credits-to-your-sites/ Please let me know how things go and if you were able to assign the credits correctly to your sites. Mihai Apetrei