Skip to content Skip to sidebar

Have a question? Need clarification? Leave a comment here and get an answer.

40,547 Responses to “Pre-sales Questions”

  1. Hi there,

    I want to set up a fresh installation of wp and have two questions:

    1.) Would you recommend to install the wmple-plugin prior to anything else (especially prior to the template)?

    2.) I have read it works with almost any template. So I am assuming there are some it doesn’t work with. Is there any template you would recommend? I want to have a look and feel somewhat like this.

    Thank you for feedback!

    Martin

  2. You can choose between 3 different versions of the website. English only, Arabic only and bi-lingual in English and Arabic.
    Bi-lingual means that you see the content on the page in English and Arabic at the same time.
    For example the title of an article will be shown in English and next to it in Arabic.
    Some articles are written in only Arabic or only English, but some articles are written in both.
    The bi-lingual version will be the default page when opening the website.
    Just to clarify, each article will only be shown once on the bi-lingual page (if the article was written in both, English and Arabic, then the client can choose which one version they would want to appear on the home page).
    =====================================================
    Kindly check and let me know if possible with wpml plugin so We can purchase it.

    Thanks,
    Gaurav

    • Hello, thank you for your interest in WPML and your question.

      Are you sure you want this “bi-lingual” version? I don’t know your reasons why you want to have this but Google doesn’t like it and they make it clear, please see:
      http://googlewebmastercentral.blogspot.com/2010/03/working-with-multilingual-websites.html

      Please read this paragraph
      “You can help to make language recognition easier if you stick to only one language per page and avoid side-by-side translations. Although Google can recognize a page as being in more than one language, we recommend using the same language for all elements of a page: headers, sidebars, menus, etc.

      Keep in mind that Google ignores all code-level language information, from “lang” attributes to Document Type Definitions (DTD). Some web editing programs create these attributes automatically, and therefore they aren’t very reliable when trying to determine the language of a webpage.

      Someone who comes to Google and does a search in their language expects to find localized search results, and this is where you, as a webmaster, come in: if you’re going to localize, make it visible in the search results with some of our tips below. ”

      So I would suggest to split the articles which are written in both languages. By the way. Isn’t Arabic a RTL (right to left) language? If so, you will for sure need to split the language into separate posts/pages.

      WPML can handle RTL languages but for this you need to have a theme with additional CSS (mirror-like), like the Avada theme.

  3. Hi, i wannna use wpml with wp-types.

    1. Which version of WPML should i buy? For BLOG or for CMS?

    2. If i don’t renew the plugin after the first year will it stop working?

    • Hello,
      1. CMS – because it contains additional modules that allows you to translate Custom Post Types, custom fields, taxonomies etc.
      2. No, it will work but you won’t have access to our support forum and future releases. Please note that you can upgrate to Lifetime after the first year by paying the difference only.

      P.S. Recently I posted a case study of a user who used both WPML and wp-types:
      https://toolset.com/2015/08/how-to-develop-a-multilingual-real-estate-site-with-wordpress-and-no-php/

      I thought that it might interest you. Especially the last part where I include the screenshot how to translate Types fields.

  4. Hi,

    1. I am wondering does translating the page or posts to another language creates the second set of pages and posts? Double of everything?

    2. For eCommerce website I have to constantly update ticket information(take out sold tickets, put in the new ones), how this would work with WPML plugin? Do I have to do the same changes to each translated language?

    Thank you

  5. Hello,

    I bought the multinlingual blog plugin at $29 a couple of days ago but I need to upgrade to the one at $79.
    How can I do to pay only the difference in price and not the full amount for this upgrade?
    Can you please advice?

    Thank you for your answer.
    Regards

    • Hello,
      thank you for purchasing WPML. Yes, you can upgrade and pay the difference only. To do this you need to be logged in your WPML account and you will find a relevant link there.

  6. Actually I¹d like to buy a lifetime license ­ and have tried to move through
    ALL your fraud like screens with Personal ID number, Official IF, VISA,
    Phone number ­ just to, at the end, be told that it doesn¹t work

    I really like your software ­ it¹s just impossible to buy!

    Soren Ellegaard

  7. Hi Agnes

    Can i install plugin in the beginning of site production put it live (with only default language) and then after few months add language or two?

    Can any other then English be default language?

    Thank you

    • Hi Gregor,
      you mean install and activate? If so, WPML will ask you to pick one language as the primary one. So you can select the one (and the only one) you have. You will be able to change it later, if there is such a need. You can also add more languages later. I don’t know what is your reason to have WPML installed and activated if you have only one language. To make it ready for the future? Yes, the default language can be any language, not necessary English.

  8. I am currently building a couple of websites for my company and we are using Divi 2.0 and WordPress Multisite. We would like to add translations the some of the website. I watched the video on the blog post to setup WPML with Divi. There are a few things I would like clarification on:

    1) How easy is WPML to setup on a Multisite installation? Can it be activated for the entire network or can I activate on a per site basis.

    2) When I watched the Divi video, it looks like you have to manually translate text inside the Divi modules options. Is this correct?

    3) Does WPML translate the rest of the website pages and posts text that are not in the Divi module settings such as the text in the text editor in the Divi Modules?

    • Hi Aaron, thank you for your interest in WPML. Nice to hear that you watched the video.

      Answering your questions:
      1. You mean WordPress Multisite right? WPML will work with WordPress Multisite. Yes, it can be activated for the entire network or per site, as any other plugin. See this link

      2. Yes, actually you have to translate all your texts. WPML doesn’t translate your contents automatically.

      3. No, see my previous answer. So you provide the translations or you can use the Translation Manager plugin (it’s included in the WPML CMS and/or Lifetime version) to send your translations for professional services. They are integrated with WPML, so you still use your WordPress but you pay for it extra, depending on the number of words.

  9. I watched the video in the blog post about WPML and Divi. I using Divi 2.0 and WordPress Multisite. I have a few questions:

    1) How easy is WPML to setup on a multisite? Can I network activate the plugin or activate on a site by site basis?

    2) When watching the video, do I need to manually translate the text in the Divi module settings (titles, headers, etc.)?

    3) Does WPML translate everything else on the frontend from the pages to blog posts? Does this include text that was entered in the editor of Divi’s modules?

    • Hi Aaron, your previous question was waiting for moderation. I have just replied. One more thing I can add here. If you have any doubts about WPML you can give it a try, buy and test for 30 days. If you are not completely satisfy, use this form to tell us and we will give your money back:
      https://wpml.org/purchase/refunds-policy/

    • Hi,
      this theme seems to be WPML compatible, at least this is what the author say at the page you linked.

      WPML supports Hebrew. For sites in Hebrew you also need special CSS files because Hebrew is an RTL language (so everything is mirrored on the page). I can see that this theme supports RTL as well.

      Anyway it seems that it will work with WPML. You can buy it and give it a try. If it turns out that WPML doesn’t satisfy your needs, we have this refunds policy:
      https://wpml.org/purchase/refunds-policy/

  10. We’re in the process of translating our website. We have transposh installed on a development site however we prefer to use wpml on our live website with a lifetime account. The challange is the isntallation. We can not afford to go offline and we’ve seen that installing plugins sometimes come with a lot of challenges. We looked at the video and read through your entire website. Our theme Arona (from themeforest) is not on the list 🙁 .
    As someone else asked also in this list of question we’re not ready to activate several languages. We like to activate just the dutch language and have others translate within a few months an activate them when they are ready. My question is this: If we implement the plugin and we experience challenges or our website goes down for whatever reason can we get instant support to get it up and running again. I understand we have a 30 day money back guarantee however we do want to test it… we want it to work!

    • Hi Peter,
      yes, you can count on our support. This is what you are paying for buying our plugins. However please note that our supporters can help you only with issues caused by the plugin itself which means they won’t do any extra “custom” work. How do we define custom work? For example if a theme is not fully compatible with WPML, making it WPML 100% compatible would be a custom work. They can share some tips and hints with you but won’t customize the theme entirely for you.

      If your site will break because of the WPML plugin they will help. They will ask you (privately) for access to your site to make a copy (and a dump) in order to replicate your problem in a safe environment and to repair it. This is what they are doing on a daily basis.

  11. hi there–
    i understand that there is the initial cost of the plugin ($29, $79, $195) but curious to know if there are additional costs associated with translation. say, i want my site translated into spanish, or chinese and need someone to do that for me, how is that charged?

    thanks,
    emily

  12. Hello there 🙂
    I am interested on your solution, but I would like to know if it is able to translate the template of my Ultimatum theme. I already use a plugin for translating the website´s content but It does not interact with the template meaning that the static elements of the site such as footer are not possible to be translated. Does your solution is able to do this job? Do you have experience with ultimatum templates 🙂 ?

    Best regards

    Mailin

    • Hello 🙂

      Could you please share the theme’s URL with me please? I want to be 100% sure we are talking about the same theme.

  13. I am planning on purchasing this plugin for use with The7 theme by Dream-Theme. According to your compatibility list and according to the theme author WPML is fully compatible with The7. However I’ve had bad experiences with other translation plugins. The above mentioned theme provides a bunch of extra options and custom post types. With other translation plugins I’ve used, the post for the default language shows up fine in the front end, but for any other language, the custom options for the post are ignored. Such options include title options in posts, and the album options in album post types. My question is, will the standard version (the $29 version) of this plugin work in the above scenarios in The7? And can I try this plugin, even for a day, without purchasing?

    • Hi Marsh,

      WPML has everything to translate all the elements of your site. The only condition is that the theme authors implemented the theme according to the programming standards. So for example all the hardcoded text such as “Leave your comment” were wrapped with the gettext functions etc.

      Another thing is your theme custom options. I would be best if the theme includes a special file called wpml config where all special strings are gathered. If such a file exists you should have no issues with translation theme options. The themes listed here:

      have such a file and were tested by our dedicated “WPML compatibility” team.

      The The7 theme was tested by our team, so you have any issues.
      https://wpml.org/theme/the7/

      But even if your theme doesn’t include this wpml config file (and wasn’t tested by our team) it still be translated with WPML:
      https://wpml.org/2015/07/translating-theme-options-sliders-footer-widgets/

      But please note that the more sophisticated your theme, the more issues you might have with it (in case it wasn’t tested by our team)

      WPML is also ready to translate custom post types.

      No, the $29 version is not enough to translate your theme options. You need to buy the CMS of Lifetime. Please note that if you buy the CMS version you will be able to upgrade to Lifetime after the first year by paying the difference only.

      You cannot test WPML for free but you can buy it and test for 30 days (including asking question in our support forum) and if it turns out that WPML doesn’t completely satisfy your needs, please use are refunds policy and we will give your money back:
      https://wpml.org/purchase/refunds-policy/

      • Hi, that was quick. I already love you. Just one last question before I buy it. If I buy the CMS version (the $79 version) it will all work fine right? Thanx for the swift response.

        • You mean it will work fine with this specific theme? Yes, it should. In case you run into any issues please raise a support ticket and we will help you.

  14. Hi,

    I’m working on a company website that has several offices over the world. I would like to translate the strings in French in the template I’m using (which is in English), but only for the French sub-site.

    Is there a way to achieve this with WPML?

  15. Hi,
    Before getting the plugin I just want to make sure it works with my theme (Huntington by Tommus Rhodus). I have checked in the “Theme compatibility” tab but it didn’t show up. Also, if I decide to purchase it, and if I choose the cheapest option (29.99$) for testing it, can I upgrade to the full version (200$) and have the 29.99$ deducted?
    Thank you for your time,
    Michel Bouchard

  16. Hi,

    I wish to do the site using WPML .If I use $195 plugin, Is it possible to translate the original content in English to other languages automatically.

    Thanking You,

    Unnikrishnan

    • Hello,
      thank you for your interest in WPML. No, WPML doesn’t translate the content automatically. Automated translation are not recommended by Google, moreover Google recommends that you do not allow automated translations to get indexed. You can read more details here:
      http://googlewebmastercentral.blogspot.com/2010/03/working-with-multilingual-websites.html

      look at the “Crawling and indexing your multilingual website” section.

      WPML let you use professional translation services to translate your contents. This is done from your WordPress dashboard but you pay extra.

  17. Hi,

    My client wants to have several (independent) sites within a single multisite installation translated.

    Due to the different countries specifics (measurement types, country related content, country based promotions, users, etc) the sites need to be separated, however the main content needs to be translated (pages, products, banners). Therefore we have:

    mysite.com –> english
    mysite.com/es –> spanish (main working language)
    mysite.com/de –> german

    They have country specific domains, that need to be mapped:

    mysite.com/es –> mysite.es
    mysite.com/de –> mysite.de

    Therefore, a product i.e.:

    “mysite.com/es/sample-product” would need to appear as:
    “mysite.es/sample-product” and translated to:
    “mysite.com/sample-product” and
    “mysite.de/sample-product”

    we’re encountering the problem that they need “most” of the content translated, however not “all”. Therefore a typical wpml does not apply, we believe. Would wpml have a solution for this? They are looking to buy the wpml CMS lifetime license, would support be given to set up this scenario?

    thanks a lot in advance!

    • Hi,
      thank you for your question.

      By default WPML allows you to set your languages using these two options:
      1) in folders mysite.com/es, mysite.com/de
      2) in subdomains es.mysite.com, de.mysite.com

      If you want to serve different languages from different domains or sub-domains additional setup is required. This article explains the details:
      https://wpml.org/faq/server-setting-for-languages-in-different-domains/

      Please note that this article describes the required steps to setup languages in domains for a single-site WordPress install.

      You can use languages in domains in multisite mode, following additional configurationhttps://wpml.org/documentation/support/multisite-support/languages-in-domains-for-wordpress-multisite-mode/

      would support be given to set up this scenario

      When you buy WPML you can ask your questions in our support forum but we don’t provide the custom support. Let me ask our support team if your case can be considered as a custom support or not. I will get back to you.

    • Hi Mariusz,

      I consulted your questions with our WPML supporters. We need to ensure that we understand your needs correctly:

      Are you having a multisite with the subsites?
      mysite.com –> english
      mysite.com/es –> spanish (main working language)
      mysite.com/de –> german

      And now you want to change these subsites to a multilingual site with WPML?

      mysite.com -> English

      mysite.com/es –> mysite.es (Spanish)

      mysite.com/de –> mysite.de (German)

      If so, that’s possible with WPML. In WPML > Language > Language URL: we have an option for this.

      If you need to move the current subsites to a single WordPress installation, then connect these contents together
      ==> This is what we don’t support, and of course, it’s a custom work.

      Everything is much easier if you start a brand new WordPress installation. Then you just need to follow our guide.

      • Hi Agnes,

        Thank you for the info. Yes, it is basically as you are describing. It will be a new multisite installation. Could you tell us if we need to make 3 different sites and then somehow link them, or just working on the main site (mysite.com/es –> mysite.es) all others will be created as we do the translations?

        Thanks!

        • Hi Mariusz, I asked our lead WPML developer to help me handle your case. Here is a short summary.

          This is an overcomplicated approach that, anyway cannot be done with WPML, unless you hire a very skilled person, and even in this case, we are not sure it’s possible, or even worth the effort.

          Some tips, though:
          Just use a single site: if you don’t want to translate some comment, you don’t have to do it
          Countries specifics: you are mentioning measurement types, and country based promotions, which makes me thing he’s building an e-commerce. With WooCommerce and WCML you can translation product attributes, and even labels
          You could use a different multilingual plugin, like MultiLingual Press, which does use multi site to handle languages, but then you will fall on the other problem: shared content
          Basically you are asking to get the benefits of both plugins: ours and MultiLingual Press, which honestly can’t be done, in our opinion.

  18. Hi there,
    I am very new to the wp-world and have therefore some questions. Im interested to buy the wpml plugin since the existing site- dharmadatta.org is in Spanish and we would like to add also English and German.
    Is it possible to install it on a site that is already done and how does that work with the URL- does url change?
    Many thanks

    • Hi Tenzin,
      yes, you can install WPML on a site that already exists. Set your site’s current language as the default (primary) language when you activate the WPML (it will ask you for it) and your current URLs won’t change. Then when you will be translating posts/pages to other languages the URLs for these translated posts/pages will be built use the new post/page title so you will have:

      1. yoursite.com/quienes-somos (Spanish)
      2. yoursite.com/en/about-us (English)
      3. yoursite.com/ed/uber-uns (German)

  19. I am the webmaster of savannahmedicalclinic.com. We have been using WPML since it was free and now, finally, plan to upgrade to the paid version. I plan to buy the annual license for the CMS for $79. My question is: As the webmaster, is it okay for me to purchase the plugin in my name and to use it on one client site rather than purchasing it in the name of my client? If I decide before the renewal date to upgrade to the Lifetime license, will that be possible? Thanks for clarifying these things.

    • Hi Karen,
      yes, you can buy WPML and use if for all your clients and their sites. You need only one subscription.

      If I decide before the renewal date to upgrade to the Lifetime license, will that be possible?

      Yes, it will be possible for 30 days before your license expires. You will pay the difference only.

  20. Hi,

    I want to buy WPML: Multilingual CMS Lifetime.

    My company has a european VAT number (NL).
    That is why i need a 0% tax order. How can i make one?

    Regards,
    Pierre

  21. Hello there,

    i am the owner of 3 website. I would like to make them multilanguage (in fact i just want to make translations to english and german from my native language). The question is:

    Do i need 3 licence. One for each website?

    Or can i buy just 1 lifetime and its enought for my all websites?

    Regards
    Paul

Leave a Reply

Please stay on topic and be respectful to others. If you need help with issues not related to this post, use our Support Forum to start a chat or submit a ticket.

You can use these tags:
<a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <del datetime=""> <em> <i> <q cite=""> <s> <strike> <strong>