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40,601 Responses to “Pre-sales Questions”

  1. Can I install Multilingual CMS and Multilingual CMS Lifetime in different wordpress installations? We have some WordPress pages in different virtual machines with different IPs.

    • Hi Sergio, you can.
      You just need to purchase one WPML subscription and you can use it for all your websites (or the sites you build for your customers).

  2. Hello there,
    so i’m looking for multilingual plugin and i found one called ‘ WEGLOT ‘ and it has a trial period and the plugin did what i expected it was awesome … so i did a little search and found yours and i’m impressed with it also, so what are the factors that make me go with ‘WPML ‘ rather than the other option i found ?

    • Hi Seema,
      this plugin is quite new (please check its change log under the Development tab in the WP repository) – it’s about 8 months old, while WPML has been in use for about 8 years. I’ve never checked these plugin features but after visiting their website I can see this:
      “With the free version of Weglot, we can translate up to 2000 words for only 1 website.”
      Then, you need to buy a premium subscription.

      The $79 subscription they offer allows you to translate 1 website, add 1 extra language and translate up to 20 000 words. To compare, our $79 (Multilingual CMS) subscription allows you to use WPML on unlimited number of sites, add as many language as you want and translate as many words as you wish.

      I didn’t find a Lifetime version in their offer. Using WPML you can upgrade to the Lifetime version any time and you will pay the difference only.

  3. Hello. I’m interested in purchasing WMPL but I want to confirm its functionality with ACF. I see from the examples that it translate text fields, but will it also work for checkboxes?

    I do not want to amend the values as the (obviously) the same boxes will be ticked in the back-end between languages, but I want the choices to display in either English or Japanese.

    Thanks.

  4. Hi,

    I want to buy WPML to make other language option and also setup with more than one currency for each products. At the moment we I woocommerce plugins. I am interesting to buy Multilingual CMS Lifetime, what kind file I get if buy this one. Also you can aswer this question direct to my email above.

    I look forward to hearing from you soon.

    Best regards,

    Yan Darma

    • Just to clarify, I meant that for previewing and testing purposes, is it possible to see the translations, etc. on the public site only if you are logged in as an admin, using something like current_user_can().

    • You can configure WPML to hide from visitors certain languages. People often use that while they are translating their sites. Admins can choose if they want to see (on the front-end) different “hidden” languages. When you’re done translating, you should “unhide” these language, so that visitors can see them.

      You can reach this in WPML->Languages. There, you can select which languages to hide from visitors.

    • Sorry, but we don’t have a trial version for WPML or on online demo. We do offer refunds, for up to 30 days of your order. If you buy WPML and you are not 100% satisfied, let us know and we’ll refund your order promptly.

  5. Hello,

    I just wanted to make sure your plugin will accomplish what I need before purchasing.

    I currently have a website with 180 pages and we want to host a spanish version on a subdomain. If I clone the website to the subdomain and install your plugin, it will convert all the text to spanish?

    Thanks

    • WPML doesn’t translate your content, but allows you to run a site in multiple languages. You can certainly run a site in English and Spanish with WPML.

      You will be able to translate yourself or send content to translation services (professional translation costs).

      With WPML, you can set the Spanish version of your site to appear in a sub-domain. There’s no need to install WordPress on that domain. There’s a configuration that you will need to do in the web server and in WPML to make that happen. Have a look here:
      https://wpml.org/faq/server-setting-for-languages-in-different-domains/

      Does this help?

  6. If I purchase the standard license of WPML, once the first year of support has ended am I obliged to purchase support for another year or can I just use the product without support?

    • You need a valid account in order to download WPML versions and get support from us. What you downloaded again will continue working uninterrupted. Even if your account expires, you can continue using what you downloaded before. You probably realize that it’s important to keep WordPress, your theme and all plugins up-to-date, but we don’t require you to update WPML.

  7. If I purchase the standard license of WPML, once the first year of support has ended am I obliged to purchase support for another year or can I just use the product without support?

    • You can use WPML on as many sites as you want, for yourself and for your clients. No need to buy again to use on different URLs or servers.

  8. Hello. Problem: there is one site that need to be implemented on 2 domains – English and German with CMS WordPress. For example: http://www.companyname.uk and http://www.companyname.de. It is imperative that the use of multilingual reference so that the URL for each domain was his language, for example: http://www.companyname.uk/this-is-test-page and http://www.companyname.de/diese-testseite.
    Can I solve my problem by using WPML? Where can I read about this? Thank you!

  9. Hi,

    To use WooCommerce Multilingual, you need to have the following plugins installed and activated:

    WPML 3.4 or above
    WPML String Translation 2.0 or above
    WPML Translation Management 2.2 or above
    WPML Media Translation 2.1 or above
    WooCommerce 2.1 or later

    How much do these plugins cost – Or are they all included in the bundle?

    • Yes, they’re all included in the “Multilingual CSM” or “Multilingual Lifetime” package. Except for “WooCommerce” – it is a free plugin in the WP repository.

  10. Hello guys

    I am considering to create a couple of different multi language/currencies stores with WPML solution.

    I have two questions:
    1) I am using linnworks.com/linnworks.net to sync after sale transactions from different channels. Linnworks has already built in plugin to sync with woocommerce.

    I would like to confirm that multi language /multi currency store with WPML solution wont make any difference with that synchronization…

    Unfortunately linnworks cannot promise me that this is going to work.
    I only received this documentation link about the current API settings between woo and linnworks:
    http://woocommerce.github.io/woocommerce-rest-api-docs/#request-response-format

    Could you please have a look at that ? Really appreciate..

    2) Also…do you have any list of the ecommerce store development agencies that understand how WPML works and could help to create the stores ?

    Thank you
    Mike

    • Hello Agnes

      thanks for your response regarding syncing with linnworks.com

      I am wondering.. isnt true that wpml is uploading transactions from different multi language stores directly to woocommerce ?
      And once woocommerce have them…it can upload them to linnworks.com ?

      I am just trying to figure out one thing…that wpml does not have to directly connected with linnworks … its just enough that woocommerce is connected with linnworks.com directly

      Thank you for your explanation and assistance
      Kind Regards
      Mike S

      • Hi Mike,
        “I am wondering.. isnt true that wpml is uploading transactions from different multi language stores directly to woocommerce ?”
        No, the translations are stored in tables created by WPML.

        The point is that our Compatibility Team never tested WPML with linnworks.com and he don’t know how it works. You can test it yourself without any risk since our return policy allows you to test WPML for 30 days.

        Here are the WooCommerce extensions tested by our team:
        https://wpml.org/documentation/woocommerce-extensions-compatibility/

  11. Hi
    have you received my previous inquiry ? Not sure it went through… has not received any confirmation…just dissapeared
    thanks so much
    Mike

    • Hi Mike, your question was awaiting moderation. I have just replied. I will write more about using WPML with Linnworks as soon as I have more details from our developers.

  12. Hello. Yesterday I asked a clarifying question to this answer: https://wpml.org/purchase/pre-sales-questions/comment-page-214/#comment-1562200 but still have not received a response. Please write a response as quickly as possible, it is very important to me to know that your plugin can, so I can be determined with the purchase.
    Remind their demands to the plugin:
    1. There are 2 domain. Not subdomain and the domain itself – this is important. For example: http://www.companyname.uk and http: //www.companyname.de. To control using the latest version of WordPress. It is necessary to place the English and German content for each domain, respectively.
    2. Must be able to edit pages and blog URL. For example: http://www.companyname.uk/this-is-test-page and http://www.companyname.de/diese-testseite. Those. for each language must be able to edit the links. This is necessary for SEO optimization.
    3. It is important, if the user is on http://www.companyname.uk/this-is-test-паге page and clicks on a link that leads to the German version of the site it should not go to the home page, and here http://www.companyname.de/diese-тестсеите
    4. Do you have a plug-trial version? At least a few days to see how it fits to solve my problems.

  13. Hi there,

    My question is: I know that WPML does translate text, but what if I want to override it? For example, my company works with a translation agency to do all of the translating, so we don’t need WPML to translate the text, we just need it to manage the translated content once we input it. Does this make sense, and if so, will the tool accommodate this?

  14. Dear all,

    i just bought today the package 195 $.

    I would like to know who many languages i can put on my 100 % compatible website for the visual translation in regards to the surfers (users) ?

    I saw there was many langages, but that we could put only 5 langages on a site.

    But I need to have a tab with ” french, english, chinese, spanish, arab, russian… which is six languages or may be more.

    In resume, who many languages can i Put in the site tab for the public users?

    Best,

    Pierre
    (wpml Name : pierreP-16)

    • Hi Pierre,
      thank you for purchasing WPML. Now, when you have your WPML account, please log in and feel free to ask all your question in our support forum. You will get your reply faster and more accurate.

      To answer your question. You can include as many languages are you want in your language switcher. There are no limitation. Please look at the footer of this website. We have 11 languages.

      • Hi Agnes,

        Thanks for your quick answer.

        As my english is not fluently (difficult to undertand for me, the footer of this website), could you tell et quote me exactly 11 languages witch available :
        French, english…. etc.

        Thanks for uour support and help.

        Pierre
        (wpml Name : pierreP-16)

  15. hola me gustaria saber mas especificaciones sobre WPML y los requrimentos para poder usarlo en mi web ya que necesito que este tanto en español como en ingles y en un futuro en mas idiomas

    gracias por la informacion que puedan darme

  16. I post here because i dont find the link of the technical support

    Hi Agnes,

    Thanks for your quick answer with my 195 $ bought recently for package.

    As my english is not fluently (difficult to undertand for me, the footer of this website), could you tell et quote me exactly “11 languages witch available” Wich on i can put in the footer :
    French, english…. etc.

    Thanks for uour support and help.

    Pierre
    (wpml Name : pierreP-16)

  17. Hello
    We have an English only website at the moment and would like to recreate some of the pages within the site (not all of them) in 6 different lanaguages.
    We are getting our translated text done professionally for us and will be able to add this manually to each language page.

    I wanted to ask if your plugin WPML would achieve the above? ie allow us to create manually by adding our own translated text to the pages and also translate the main menu?

    Thanks
    J

    • Hi Joanne,
      yes, you can achieve the above using WPML. So using WPML you will add 6 different lanaguages and then you will be able to translate the posts/pages you need and you will add the translations manually.

      With WPML you can also translate the main menu.

  18. Hi, I would like to know is the WPML compatible with multisite (MU) Wordress version? I am creating representation site on one domain in lithuanian /russian and the store will be created on another domain in english /lithuanian. And is there lithuanian language included in WPML CMS package?

    Also I would like to know about URL for different languages is there option to translate URL and slugs with WPML? I used polylang for my Theme Hermosa and plugin nootimetable translation but it doesn’t allow to translate slug and URL for different languages. The slug used for building the classes and events URL, for example stays the same for all languages, that doesn’t suit me

    And last, but not least I would like to know if there someway to migrate from polylang (i use free version) to WPML without redoing major work, just by assigning already created pages to certain languages?
    Thanks for answers in advance!

      • Hi Agnes, Thanks for the quick reply.
        The slug for classes is just classes for events – events I think it looks more like category in URL so I want to be able to translate it and assign each one for its language it would be uzsiemimai in LT and zanyatiya in RU language for example at this moment with polylang my URL looks like this http://shanti.lt/classes/senjorams and I want it to look like this URL http://shanti.lt/uzsiemimai/senjorams for LT language and htttp://shanti.lt/ru/zanyatiya/pozhylym-lyudyam in RU languages the same with events. In my Theme Hermosa i have plugin nootimetable which has events timetable and classes timetable but when i put my info there the URL output is not nice, I can change translate classes o be uzsiemimai but only once, so with RU language it still looks bad. So is it possible to do it with WPML?

        • If the events and classes are custom post types, you will translate them using WPML. Please check this page – scroll down to the “Choosing which content types to translate” section. You will be able to change the slugs of your posts as well. Translating the archive slugs (classes) is tricky. Please let me contact our supporters to check if anything has changed. I will keep you posted.

          • OK, understood, thank you very much for all yours answers. Bought your plugin! Now trying it in use ! So far very impressed! If I have some more questions will write to tech support then 🙂 Have a nice day. And once again thank you for answering all of my questions and helping me to decide!

  19. Hi,
    I’m considering buying the WooCommerce Gateways Country Limiter.
    It says that “it lets you choose which payment gateways will be available to different clients, depending on their billing address”
    So you mean that the customer has to enter the billing address first, then be directed to the checkout page?
    We currently are using Klarna Checkout here in Sweden and there you put in your billing address ON the checkout page. This means that we would have to direct the users before coming to the checkout page.
    So my question is: when/how do you ask customer for their location?
    Do you have a live demo for this plugin? (or a active site that is using it)

  20. Hello,

    I installed two wordpress pages on two different domains: .com for English and .de for German. They should have of course the same contens in different languages.

    Q1) If I buy the Multilingual CMS for one year. Can I install it on both domains? I should not buy 2 licenses for that or?

    Q2) If I buy the Mulitlingual CMS for one year. Can I then upgrade for example after 6 months for the life time version? And how much would it cost in this case? 195 – 79 $ ?

    I am looking forward your answer

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