Hello Suzanna,
I’m not sure what specific fields you are referring to but using WPML plugin you can both translate your products and all strings coming from the WooCommerce plugin. But please note that it makes sense to use WPML when you want to have a multilingual store (which means running your site in at least two languages).
can currently add a product to their cart on the HK site, but when they check out they go to the AU site – when they enter their billing / postal address they seem to write in Traditional Chinese characters.
With Australia Post the addresses must be written in English, so the team are using Google Translate and cross referencing it with Google Maps to get the address so were wondering if there was a faster way to get this done as that is a very manual way of doing it?
Hello Suzanna,
I’m not sure if what you are describing is a bug you found in WPML or if you are considering buying WPML and just describing your current situation. Please let me know the following:
1. Do you already use WPML?
2. In how many languages your site is available now. In two languages?
3. May I please see the link to your site.
It will help me undestand your question better.
I need to translate the site to 3 languages. It is built on WordPress and also has woocommerce installed. What would be my need? Do I get translation with WPML for CMS? Do I need to also purchase the WPML for Woocommerce plugin? Does the renewal fee mean Things will stop being translated after the year is out?
Thanks
Mark
Hello.
I would like to buy the license for my company.
I updated My Account and I have fill in the details of the company at the checkout.
Problems:
1. I have updated the email and it appears the old email address
2. At billing details on Secure Checkout it appears my personal data, not the company data.
3. I still have VAT added, even if I submit my registration EU number for the company.
Please advise. I need to complete the purchase quickly.
Thank you.
Yes, that’s true. It will happen soon. I don’t know the exact date. Of course these WPML customers who already have the Lifetime subscription (or will buy it before that switch) will continue having access to our support help and future releases without any additional costs.
Thank you for the reply.
I checked my spam folder but I didn’t get the reset link so far.
Since I’m getting your order confirmation, I don’t think that it would be the matter with the spam folder.
Could you give me the reset link to my another email address?
Or, give me other direction to download the plugin.
I post another email address in the Mail field in this form.
If it is possible please give me the link to the new email address.
If it is not possible, I think you can reset my account by yourself and you can give me the ID/PW information to my new email.
Hello again,
Just to let you know the team has confirmed they see the link work correctly. We don’t see any problem with the reset link shared in the email.
It’s enclosed in < the link to reset the password > but that’s just it. The link is working if you follow it from the email or by copying and pasting it in a browser.
I have received payment confirmation and receipt as well as some welcoming email, But my account login and download instructions were not sent. Is this something I should be worried about? Does it take a day or two or should I have received it right after payment?
Hi,
the Page Title translation is supported in your plugin, correct? I am using an outdated plugin to have the possibility for short Page Titles that are display in the menu instead of the original long Title that is only displayed in the page content. This plugin adds “Alternative Link Text” and “Alternative Title Attribute” fields to the Write Page and Manage Page screens. These can be used to specify alternative link text and title attributes to be used in place of the page title in page lists generated using the wp_list_pages() function. Is this functionality somehow supported by WPML?
regards
Every 3-4 years we develop a new web page, can I transport the WPML plugin from every old to new webpage without having to buy it again?
Our website is in English and Spanish (Russian coming), is it possible to change the URL to the active language. We do not like URLs like http://www…./es/about-us, we rather like http://www…/es/acerca-de-nosotros, which is much more natural.
Hi, I am using the evolve + theme, and would need to translate some strings in the sliders part, etc…. is the WPML String Translation Plugin included in the basic one year version?
Thanks
Hello Jack,
If you have downloaded and saved the files somewhere, you are welcome to re-use them as many times as you need. Note you need an active subscription to access downloads.
I am not sure; as I said we have had a change in personnel; so the mail has most likely been sent to the email address of the person that no longer works with us.
I Purchased the unlimited license a yesterday – but today I received an email notifying me that my purchase had been refunded. I did not request a refund. Can this be reversed?
Hello Andrei,
I am afraid we do not offer discounts. You are welcome to start with the Blog subscription for 29$ and when you are ready upgrade to CMS for the difference (50$ more).
Hope this helps!
Hi I am planning to buy Multilingual CMS Lifetime package, Before purchase I want to clarify few points with you
1. What are the languages available in WPML? If it is so much Can you show me any reference url
2. How about automatic website redirection (www.xyz.com/au, http://www.xyz.com/sg etc) based on country IP Address?
3. How to add more countries in future? How to add existing content for new countries?
4. How to remove countries and its page content etc?
5. How to integrate WPML with our existing theme?
6. How about each language (wordpress page/post layout)? Let say in English language Home page layout has 4 section, but I want only 2 section in my bahasa – Indonesia ?(if you any reference video/web url send to me)
7. I need multiple country option and within country multiple language? is it can be done using WPML?
Hello,
thank you for your interest in WPML.
1. Please note that WPML doesn’t translate your content automatically. Here’s the list of pre-configured languages but you can add all other languages manually. https://wpml.org/documentation/getting-started-guide/language-setup/
2. Not possible. In WPML you can only redirect according to the language a user has set in his/her browser.
3. You mean, new languages? That’s easy. You go to WPML settings and add a new language.
4. You mean to delete a country? Again, in WPML settings. If you have translations, you need to remove the translations as well.
5. It depends on how the layouts was built. If that’s something that your theme provides and the theme is compatible with WPML, you will translate these sections as well. The same applies to page builders.
6. Yes, if you use the WooCommerce Multilingual plugin (it’s included in the CMS or Lifetime subscription).
Hi Agnes Bury,
Thanks for your reply, I need clarification on my 7th point that is
“I need multiple country option and within country multiple language? is it can be done using WPML?” Means – from my main website http://www.abc.com, i have list of language with dropdown option, (arabic, chinese, french etc) if choose Chinese, the website content will load in chinese language http://www.abc.com/ch – now my question is within this url http://www.abc.com/ch i need english version also is it possible?
I recently buy a plugin.
But right now we are working on dev server, and we need an site key.
so is it possible that i can add the dev site for now, and once site is on production than i can remove the dev key and registered an new key for live url??
Hello,
you can registered as many sites/domains as you want. In other words you can use one WPML license for all of your sites/domains, including test sites.
I was wondering if a free version was still available for non-profits. I’m putting together an educational site for a group in Emory University that needs to be bilingual between English and Tibetan. (Also is the plugin compatible with Melos?)
Howdy. Can you tell me if WPML is compatible with Visual Composer and Templatera? I have a client website that has 1500+ listings (posts), created from 155 unique templates. It would be ideal to only have to modify 155 templates and not 1500+ posts! Thank you.
Hi. I’m developing a blog for a German-Brazilian NFP project examining trace metal deposits at the mouth of the Brazilian Amazon in May 2018 (part of the international GEOTRACES program). I have my begging hat on and need to ask if there might there be a discount available for non-profits. I think I will use Elementor, and will be developing pages in English and manually translating to Portuguese. I have not yet installed WP, but expect to do so in the next week. Any help or advice appreciated!
Thanks
Clive
Hello Clive,
I’m sorry but we no longer have any special offers for non-profits. You would need to but WPML as any other customer. This tutorial explains how to use WPML with the Elementor page builder: https://wpml.org/documentation/plugins-compatibility/elementor/
I have a website using eventer events plugin with WooCommerce.I have also membership plugin used.
I want all pages to be translated to Chinese, Spanish, English.
Should have language in URL
If I purchase wpml CMS costing $79 will I be able to translate all pages, WooCommerce pages, membership also
Merhaba genelde aldığım tema ingilizce oluyor ancak ben istiyorum site açıldığı zaman türkçe açılsın bu mümkün olabilirmi ? Ve istediğim kadar sitede kullanabilirmiyim ?Teşekkürler.
Sadece temanızı çevirmek istiyorsanız WPML’ye ihtiyacınız yoktur. Lütfen bunun yerine “Loco Translate” kullanın. Sitenizi iki dilde (veya daha fazla) çalıştırmak istiyorsanız WPML’ye ihtiyacınız var.
Hello Karlsson, please send me your VAT number and we will check it. If you don’t want to send it here, please use this form: https://wpml.org/home/contact-us/
I see in one of my account , that we have put in our local EU taxnumber and still you charge tax on the product. All other places we buy software, we normally dont get charged this tax when giving a taxnumber.
Hello Jan,
could you please send us your VAT number and we will check what wrong with it? If you don’t want to post it here in comments please use this form: https://wpml.org/home/contact-us/contact-form/
Is there a way to translate woocommerce checkout fields into english (at the backend) from another language.
Hello Suzanna,
I’m not sure what specific fields you are referring to but using WPML plugin you can both translate your products and all strings coming from the WooCommerce plugin. But please note that it makes sense to use WPML when you want to have a multilingual store (which means running your site in at least two languages).
Hi, this is the issue the client is facing
can currently add a product to their cart on the HK site, but when they check out they go to the AU site – when they enter their billing / postal address they seem to write in Traditional Chinese characters.
With Australia Post the addresses must be written in English, so the team are using Google Translate and cross referencing it with Google Maps to get the address so were wondering if there was a faster way to get this done as that is a very manual way of doing it?
Hello Suzanna,
I’m not sure if what you are describing is a bug you found in WPML or if you are considering buying WPML and just describing your current situation. Please let me know the following:
1. Do you already use WPML?
2. In how many languages your site is available now. In two languages?
3. May I please see the link to your site.
It will help me undestand your question better.
How long does it normally take to get a username/password after i have received a receipt?
A few minutes. If you haven’t receive it, please try to reset the password with this link:
https://wpml.org/account/lost-my-password/
It it doesn’t help, please contact us using this form:
https://wpml.org/home/contact-us/contact-form/
I need to translate the site to 3 languages. It is built on WordPress and also has woocommerce installed. What would be my need? Do I get translation with WPML for CMS? Do I need to also purchase the WPML for Woocommerce plugin? Does the renewal fee mean Things will stop being translated after the year is out?
Thanks
Mark
Hello Mark,
Please note WPML does not make automatic translations. You can see here how it works https://wpml.org/documentation/translating-your-contents/.
About translating the WooCommerce part, you will need our bridge plugin WCML, which comes included in the CMS or lifetime versions https://wpml.org/documentation/related-projects/woocommerce-multilingual/.
Hope this helps. Let me know if you have any further question.
Hello.
I would like to buy the license for my company.
I updated My Account and I have fill in the details of the company at the checkout.
Problems:
1. I have updated the email and it appears the old email address
2. At billing details on Secure Checkout it appears my personal data, not the company data.
3. I still have VAT added, even if I submit my registration EU number for the company.
Please advise. I need to complete the purchase quickly.
Thank you.
Hello Victor,
I have replied to your mail about this. Please reply there as it will be easier to follow up.
Thanks!
I heard a rumor that you will be getting rid of the lifetime purchase option, is there any validity to this?
Yes, that’s true. It will happen soon. I don’t know the exact date. Of course these WPML customers who already have the Lifetime subscription (or will buy it before that switch) will continue having access to our support help and future releases without any additional costs.
Dear WPML,
I just made a purchase and paypal payment was accepted.
However, when I try download the plugin, you ask me to be loggedin.
If I was correct, I have not opened an account on this website.
So, I tried reset my password via email and I got the reset link through my email account.
But unfortunately, when I flow the reset link on the email, your website keep tells me that the key did not appear to be valid.
Please help me. I need to finish the developing my website.
I give you my invoice number here. “1551987”
Sincerely,
Shim
Hello Shim,
I have sent a password reset link. Please make sure to check your spam folder as well and confirm.
Kind regards,
Hi Mercedes,
Thank you for the reply.
I checked my spam folder but I didn’t get the reset link so far.
Since I’m getting your order confirmation, I don’t think that it would be the matter with the spam folder.
Could you give me the reset link to my another email address?
Or, give me other direction to download the plugin.
I post another email address in the Mail field in this form.
If it is possible please give me the link to the new email address.
If it is not possible, I think you can reset my account by yourself and you can give me the ID/PW information to my new email.
Sincerely,
Shim
Hello Jung Won Ad again. This has been solved already. Thanks for the confirmation
Hello again,
Just to let you know the team has confirmed they see the link work correctly. We don’t see any problem with the reset link shared in the email.
It’s enclosed in < the link to reset the password > but that’s just it. The link is working if you follow it from the email or by copying and pasting it in a browser.
Best,
Nevermind.
I just re-tried the reset link from the login page.
I realized the link you gave me has “” chars in front of and the end of the link.
That was the problem. When I click the link, the browser opens the link with the last “>” character.
I have no idea why you send the link between chars, but I think it’s not a good idea.
Have a great day.
Sincerely,
Shim
Thanks Jung Won Ad for the feedback. I will share it with the Systems team. Let me know if you need any further help.
Kind regards,
Hi,
I have received payment confirmation and receipt as well as some welcoming email, But my account login and download instructions were not sent. Is this something I should be worried about? Does it take a day or two or should I have received it right after payment?
Thank you.
Hello Petro,
I have already replied to your mail about this. Please let me know there if you still need help.
Best,
Hi,
the Page Title translation is supported in your plugin, correct? I am using an outdated plugin to have the possibility for short Page Titles that are display in the menu instead of the original long Title that is only displayed in the page content. This plugin adds “Alternative Link Text” and “Alternative Title Attribute” fields to the Write Page and Manage Page screens. These can be used to specify alternative link text and title attributes to be used in place of the page title in page lists generated using the wp_list_pages() function. Is this functionality somehow supported by WPML?
regards
Hello, yes, both the page title, page url (slug) and image attributes (alt, caption, title) can be translated using WPML.
Dear all,
Two quick questions about the lifetime version:
Every 3-4 years we develop a new web page, can I transport the WPML plugin from every old to new webpage without having to buy it again?
Our website is in English and Spanish (Russian coming), is it possible to change the URL to the active language. We do not like URLs like http://www…./es/about-us, we rather like http://www…/es/acerca-de-nosotros, which is much more natural.
Thank you
Hello Salvador,
Yes, you can install WPML on as many sites as you want, as long as the subscription is active.
You can have the translated url, like you mention. More info here https://wpml.org/documentation/getting-started-guide/language-setup/
If I buy one year…. will the plugin stop functioning after one year, or just stop receiving updates?
Kind regards
Manfred
Hello Manfred,
It will stop receiving updates as well as cancel your access to the technical forum if you do not renew.
Kind regards,
Hi, I am using the evolve + theme, and would need to translate some strings in the sliders part, etc…. is the WPML String Translation Plugin included in the basic one year version?
Thanks
Hello, the Evolve theme is compatible with WPML: please check this link.
You need to have at least the CMS ($79) version to be able to translate all elements from this theme (including sliders)
Hello,
İf ı did not renew , could ı still use my version to a new website , or it will just work on the website that already installed in ??
Hello Jack,
If you have downloaded and saved the files somewhere, you are welcome to re-use them as many times as you need. Note you need an active subscription to access downloads.
Best,
Hi,
I have been a client of wpml since 2015. It appears last year we were too late for our renewal (because of a change in personnel).
Do I really have to buy a new one now or can we still arrange the renewal ?
Best regards,
Simon
Hello Simon,
I see your subscription expired in September last year. Did you not receive the reminder to renew?
Let me know please.
Thanks,
Hi Mercedes,
I am not sure; as I said we have had a change in personnel; so the mail has most likely been sent to the email address of the person that no longer works with us.
Best,
Simon
by the way; today I changed the email address in my account to the correct one; in case you wish to resend the link for renewal.
Best, Simon
Let me check with the Systems team. I will let you know.
Best,
If i purchase this product will i be able to use it on as many wordpresses as i want or is there any limitation like using only for one website?
Hello piroz,
You will be able to register WPML on as many sites as you want, as long as your subscription is active.
Kind regards,
I Purchased the unlimited license a yesterday – but today I received an email notifying me that my purchase had been refunded. I did not request a refund. Can this be reversed?
Thanks in advance,
Kier
Hello Kier,
I have just replied to your mail about this. Please let’s go on the discussion there as it will be easier to follow up.
Thanks,
Hi,
do you have any promotions going on or discounts? I live in Eastern Europe so here I have to work a week and a half for $80.
Thank you for your consideration.
Hello Andrei,
I am afraid we do not offer discounts. You are welcome to start with the Blog subscription for 29$ and when you are ready upgrade to CMS for the difference (50$ more).
Hope this helps!
Hi I am planning to buy Multilingual CMS Lifetime package, Before purchase I want to clarify few points with you
1. What are the languages available in WPML? If it is so much Can you show me any reference url
2. How about automatic website redirection (www.xyz.com/au, http://www.xyz.com/sg etc) based on country IP Address?
3. How to add more countries in future? How to add existing content for new countries?
4. How to remove countries and its page content etc?
5. How to integrate WPML with our existing theme?
6. How about each language (wordpress page/post layout)? Let say in English language Home page layout has 4 section, but I want only 2 section in my bahasa – Indonesia ?(if you any reference video/web url send to me)
7. I need multiple country option and within country multiple language? is it can be done using WPML?
Hello,
thank you for your interest in WPML.
1. Please note that WPML doesn’t translate your content automatically. Here’s the list of pre-configured languages but you can add all other languages manually. https://wpml.org/documentation/getting-started-guide/language-setup/
2. Not possible. In WPML you can only redirect according to the language a user has set in his/her browser.
3. You mean, new languages? That’s easy. You go to WPML settings and add a new language.
4. You mean to delete a country? Again, in WPML settings. If you have translations, you need to remove the translations as well.
5. It depends on how the layouts was built. If that’s something that your theme provides and the theme is compatible with WPML, you will translate these sections as well. The same applies to page builders.
6. Yes, if you use the WooCommerce Multilingual plugin (it’s included in the CMS or Lifetime subscription).
Hi Agnes Bury,
Thanks for your reply, I need clarification on my 7th point that is
“I need multiple country option and within country multiple language? is it can be done using WPML?” Means – from my main website http://www.abc.com, i have list of language with dropdown option, (arabic, chinese, french etc) if choose Chinese, the website content will load in chinese language http://www.abc.com/ch – now my question is within this url http://www.abc.com/ch i need english version also is it possible?
Hello,
a subsite (subdirectory) should be always in one language. Otherwise Google (and other search engines) will be confused.
Hi,
I recently buy a plugin.
But right now we are working on dev server, and we need an site key.
so is it possible that i can add the dev site for now, and once site is on production than i can remove the dev key and registered an new key for live url??
please help.
Thanks
Hello,
you can registered as many sites/domains as you want. In other words you can use one WPML license for all of your sites/domains, including test sites.
Hello,
I was wondering if a free version was still available for non-profits. I’m putting together an educational site for a group in Emory University that needs to be bilingual between English and Tibetan. (Also is the plugin compatible with Melos?)
Thank you for your time!
Hello Chris,
I’m sorry but we no longer have this offer. You would need to buy as a regular customer. But thanks for asking.
Howdy. Can you tell me if WPML is compatible with Visual Composer and Templatera? I have a client website that has 1500+ listings (posts), created from 155 unique templates. It would be ideal to only have to modify 155 templates and not 1500+ posts! Thank you.
sincerely
peter
Hello Peter,
yes, we are compatible with the Visual Composer page builder. Please check this page to see how it works: https://wpml.org/documentation/translating-your-contents/page-builders/
It doesn’t say anything about Templatera. Some of our users use Templatera as well.
Great, thank you tons. The video was quite helpful. Will be returning once the project is approved.
Hi. I’m developing a blog for a German-Brazilian NFP project examining trace metal deposits at the mouth of the Brazilian Amazon in May 2018 (part of the international GEOTRACES program). I have my begging hat on and need to ask if there might there be a discount available for non-profits. I think I will use Elementor, and will be developing pages in English and manually translating to Portuguese. I have not yet installed WP, but expect to do so in the next week. Any help or advice appreciated!
Thanks
Clive
Hello Clive,
I’m sorry but we no longer have any special offers for non-profits. You would need to but WPML as any other customer. This tutorial explains how to use WPML with the Elementor page builder:
https://wpml.org/documentation/plugins-compatibility/elementor/
I have a website using eventer events plugin with WooCommerce.I have also membership plugin used.
I want all pages to be translated to Chinese, Spanish, English.
Should have language in URL
If I purchase wpml CMS costing $79 will I be able to translate all pages, WooCommerce pages, membership also
Hello,
yes, WPML is compatible with WooCommerce. Yes, you can translate your content to Chinese, Spanish, English (please note that WPML doesn’t translate your content automatically). You mentioned membership. If you mean a specific plugin, please check if it’s compatible with WPML. This too links will help:
https://wpml.org/documentation/plugins-compatibility/
https://wpml.org/documentation/woocommerce-extensions-compatibility/
Merhaba genelde aldığım tema ingilizce oluyor ancak ben istiyorum site açıldığı zaman türkçe açılsın bu mümkün olabilirmi ? Ve istediğim kadar sitede kullanabilirmiyim ?Teşekkürler.
Sadece temanızı çevirmek istiyorsanız WPML’ye ihtiyacınız yoktur. Lütfen bunun yerine “Loco Translate” kullanın. Sitenizi iki dilde (veya daha fazla) çalıştırmak istiyorsanız WPML’ye ihtiyacınız var.
1.Tam olarak anlamadım heruzman.com wpml uyumlu değil dediniz doğrumu ?
2. Wpml ile istediğim farklı bir dilde site çalışsın istiyorum mümkünmü ?
Üzgünüm, senin dilini bilmiyorum ve seninle iletişim kurmam zor. Sorularınızı anlamak ve askerleri dilinize çevirmek için Google çeviri yapıyorum.
Sitenizi iki şeritte oluşturmak ister misiniz? Ya da ikiden fazla dilde mi? Eğer öyleyse, WPML size yardımcı olabilir.
Anladım Çok teşekkür ederim ve benim dil için üzgünüm başarılar
Hi, I still have VAT added, even if I submit my registration EU number for the company.
Why?
Hello Karlsson, please send me your VAT number and we will check it. If you don’t want to send it here, please use this form: https://wpml.org/home/contact-us/
Hello
I see in one of my account , that we have put in our local EU taxnumber and still you charge tax on the product. All other places we buy software, we normally dont get charged this tax when giving a taxnumber.
?
Jan
Hello Jan,
could you please send us your VAT number and we will check what wrong with it? If you don’t want to post it here in comments please use this form: https://wpml.org/home/contact-us/contact-form/