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40,595 Responses to “Pre-sales Questions”

    • That was an example of a URL that can exist theoretically. Sinces the name of our Spqnish features page is characteristicas, es/features doesn’t exist on our site.

    • You can use any language that you want with WPML. There are around 40 pre-configured languages, including Vietnamese. If you need to add languages that are not pre-configured, you can do so in WPML->Edit languages.

  1. Hi. I wanted to know if google picks up the different languages? I’m asking for SEO purposes as I have a site in Costa Rica and cater mostly to North American’s but working on getting more in the Costa Rica market for spanish search terms and was wondering if this would help with my SEO for spanish search terms. Thanks

    • Google will most certainly index the new languages. Then, it will naturally send traffic to pages in the right languages. WPML sets the language headers correctly, and so search engines can tell what’s the language of each page.

      Having human-translated content in different language should have quick and noticeable results on your site’s search ranking.

  2. Hi team

    does the CMS version include licence for commercial use?
    Also – Will it be possible to install the plugin on both sandbox installation and production installation at the same time without purchasing two licences?

    Thanks in advance!

    • WPML is intended for commercial use. If you’re a web developer, you can install it on your client sites. You need to pay for WPML once and you can use it on as many sites as you need.

  3. Hi Amir
    Is it possible to upgrade from Blog to CMS at a later date?

    And just to clarify… Can I build manually translated wordpress menus? Is there a limitation on how many menus? I will be using several simple wordpress menus via the built in menu widget? Is this feature in the Blog version or only the CMS?

    And lastly do you offer a combo price with the Views plugin?

    Cheers
    Mike

    • Yes. You can upgrade and pay only the difference. Sorry, but we don’t have a combo price for WPML and Views. I hope that you will enjoy knowing that we spend a huge amount of resources on Types, Views and WPML compatibility. I hope that this is even better than a combo price. Lots of folks build market with discounts.

      We prefer to keep uniform pricing and put our efforts into solid products. We’ve learned that in the long run, this is better.

  4. Perhaps this is more of a feature request but wasn’t sure were to send that. Anyway, looking for a way to do Region Specific Content + Languages . Aka Content specific to NA / English + Content & content specific to Europe / Spanish & content specific to LA + Spanish as an example. I know your plugin does languages but have you thought of also supporting Different Region specific content as well?

    Thanks

    • You can do this by creating custom languages. Go to WPML->Edit languages. There, you can create something like ‘LA Spanish’ and consider WPML’s default Spanish as European Spanish.

      I’m sure you’re aware that within Latin America, Spanish is not exactly uniform too, but I’ll leave this up to you to wrestle with 😉

  5. Hello,

    I want to use the directory structure option for language translation:

    http://www.example.com
    http://www.example.com/ca/
    http://www.example.com/uk/

    I have country code top-level domains (ccTLD) that I will need to redirect to the language directory as shown above, will this be possible to do in cPanel, without causing issues with WPML?

    This seems to be the easiest configuration, as we do not need separate content for each site, but own the ccTLDs. Thanks for any help you can provide.

    ~C

      • Hi Amir,

        That makes sense. In cPanel do I add these as parked add-on domains? Or, is there a different way to handle this? Thanks for the quick help!

        ~C

        • I’m not 100% sure about cPanel terminology. Want to ask your hosting company which option is right for putting several domains on the same physical directory in Apache?

          • Hello again Amir,

            First let me say that you are very prompt and helpful and I love your support!

            We are going to use the .eu domain, since another company bought the .co.uk we needed. Our main site is .com, we also own .ca, and want .eu. I want to translate all 3 sites accordingly:

            .com – main WordPress installation in US English
            .ca – Canadian English & French translation as subdomains or directories
            .eu – EU member states WPML translation as subdomains or directories

            Is this possible with WPML? If so, what is the best plan for setting this up? Will I need multisite with domain mapping, or multi-network capabilities (networks in a main network). Thanks for any help you can provide.

            ~C

            • Right now, we don’t have a mode that lets you combine languages in directories and domains. We’re planning to add it in the future, but I don’t have schedule for it.

              If you want to use either modes, you don’t need domain mapping, or multisite or anything like that. You’ll create just one WordPress site, with WPML, and install all languages on it. For server setup for languages in domains, have a look here:
              http://wpml.org/faq/server-setting-for-languages-in-different-domains/

            • Thanks Amir!

              I will be serving different content to different countries, so I believe I will need multisite. We are going to use a slightly different ccTLD co.uk URL vs the .eu gTLD to roll-out multilanguage in an organic multi-regional configuration. Thanks again for the help.

              ~C

  6. Hi, what is “CMS Navigation” I’m trying to decide if I need the $79 version or not…
    we do all our own translation, but I’d hoped to use WP built in navigation in our theme instead of hard-coding menu items…

    • WordPress has removed a number of calls that were used in previous versions. I’m really not sure about your theme and I recommend that you use the recent WordPress version and themes that are compatible with it.

  7. How are updates to pages handled (IE: if only a sentence has changed, how is that handled). Also, how are document attachments handled such as pdf files. Is the software capable of keeping track of copies of these in the various languages, and, can these also be submitted into the queue for translation, either by our internal users or by the professional translators. Thanks!

      • Hello Amir,

        Thanks for mentioning Arabic, because I need this plugin specifically for Arabic and Hebrew. However, does it solve for the peculiar way that these right-to-left languages function in WordPress editing window?

        I compose my Arabic pages in a text editor and copy and paste them into WordPress editing windows, and I find that formatting the pages is nearly impossible, and that WordPress is throwing my punctuation and enumeration all over the place.

        Does this plugin help solve this?

        Many thanks for your help!

        Tom Nimen

        • This shouldn’t happen if you use the WordPress translation files AND set the admin language to Arabic while editing. You can do that easily with WPML.

          1. Download the Arabic translation for WordPress. Today, you need to do this manually, by downloading that .mo file and putting it in your ‘languages’ directory.

          2. Set the admin language the same as the editing language. We’ve added that to WPML specifically for the problems that you’re mentioning. This will sort everything and make the Arabic and Hebrew editing normal again.

  8. I have three personal website, based on WPML. And one of them, I am considering to change its theme, maybe next month.

    So may I use the purchased WPML in all my three sites, I can show evidence they all belong to me and my own company (I own hospital). And may I use WPML in my new theme later? Thanks.

  9. Hello,
    I’m using WPML for my professionnal blog and I want to ask some questions because I didn’t find any answer about it.

    1. My blog is in French and English: so I selected the option “Afficher les liens de traduction des messages dans d’autres langues” (menu WPML/Options du sélecteur de langue/) and like this, each visitor can switch from french to english or english to french to read the article.
    But I can’t put a different message according the language.
    Example : for article in French, I want add a message before the text in the article like “This article is also in English”. And when you click on it you get the article in English. I would like get the same thing on the English interface: if I prefer read the article in French, i can click on : “cet article est aussi disponible en français”. I would like choose the possibility to display this little text in english or in french according the interface language.
    Have you a solution for that? How can I manage the language of this text?

    2. I would like add a blog’s description in French and in English for optimizing my wordpress blog for search engines. I know it exist WordPress SEO by Yoast but I can’t have one description for each language. I can only add a description in French or in English. I would prefer a description field for each language of my blog. Maybe it exist a solution with WPML plugin ? In this case, it will be very useful!

    Thanks a lot in advance for your answer.

  10. For a Multisite install what user level can manage the plugin. When I create sites for clients I usually give them editor rights, would this suffice to manage there content translations with your plugin.

  11. Hello,

    We are interested in purchasing your plugin but there is a question….

    Does your extension allow complete SEO in terms of every language getting its own URL, meta, description, page title …you know… SEO stuff 😉 and similar

    Thank you and we hope you reply soon.

    p.S.

    Sorry if this question was allready answered…

    • Normally, yes. Most themes will store their SEO information in custom fields. Since each post has its own custom fields, it will also have its own meta attributes. If you’re shopping for an SEO plugin, I recommend you look at ‘WordPress SEO’, by Yoast, which runs smooth with WPML.

      The upcoming version of AIOSEOP also has good support for WPML, but it’s not released yet.

  12. Can you provide me with a list of webstite with WPML plugins setup for 5 languages ?
    Is there any particular things for 5 languages (compare to 2 languges) to care when building the website?

    • We don’t really track client websites. The number of languages that you use in the site doesn’t matter to WPML. You can have a site with any number of languages.

    • It depends on how this form is generated. If it’s something in your theme’s code, it should be easy to translate. If another plugin is generating it, we can work together with the other author to check how it works on multilingual sites.

    • After you buy WPML, you can use it on unlimited sites. We ask for 50% payment again next year, to continue receiving upgrades and support from us. If you don’t renew, what you downloaded will continue working normally, but you will not be able to download newer versions.

  13. We are starting development on a simple multi language site (likely 4 to start). It will be a custom developed theme. Will WPML work for us? We are evaluating multi language support options now.

  14. I have a client interested in WPML. Can it handle displaying different images? For example:

    1) Company logo is different in each language
    2) On the post/page they upload an image

    • Yes. You can certainly display a different image per language. This will depend on your theme and will probably require some tiny edit to the theme header file.

      When you translate posts and pages, you actually create new posts/pages. This means that they can have different images.

  15. Hi there,
    I am extremely interested in your plugin but just need to clarify something before the investment.
    I am making my website multilingual for german and english…this I can easily do with a number of plugins…BUT the important thing that none of these seem to offer is support for multilingual galleries.
    I use standard WP galleries with FancyBox and have captions/descriptions for most pictures…can your media translation add-on for WPML also provide for multiple languages for the captions/descriptions. As I read the information on your site, it seems that this add-on provides for “references” to gallery media in translated gallery posts, but can I then have different caption/description translations?
    Thanks for your help.

    • Sure. Since each media item is actually an independent entry in the database, it will come with its own title and caption.

  16. On a single site, is it possible to have:

    1. All mobile traffic to m.domain.com/{user-language}/
    2. All desktop traffic to {user-language}.domain.com

    Also, moving forward I would suggest that you create an actual contact page for questions. If major companies like Facebook and Google, and relatively small and new companies, have contact pages to communicate directly to them, why should you be any less professional?

    • Amir, thanks for your reply. Besides translating content in pages and posts, I also need to translate menu items, sidebars, categories, product names etc. So, the whole website has to change in the target language. Will WPML be able to do that, too?

      • WPML can handle all this. It will maintain multilingual menus, taxonomy (including standard tags and categories), widgets and product information.

        I’m not sure how you create products. If you’re using an e-commerce plugin, please let me know which.

      • We are using WP e-commerce version 3.8.8.5, WP e-Commerce Dynamic Gallery LITE, W3 Total cache, Cyclone Slider, MapPress.

        The purpose is that a website that is totally in English, i.e. content and UI have to be translated into Thai, Indonesian (Malay is pretty similar and not urgent for that reason), Burmese, Cambodian, Vietnamese and Chinese (various versions of it).

        For now I changed some text parts in the various php templates, but that could turn out to be very time consuming for the future.

        The posts and content I understand would be no problem. But the next step is the UI on the websites.

        Hope it is clear enough to form an idea about what I’m looking for?

        BTW, the translations we can do ourselves with SDL Trados Studio.

        Thanks again.

        • WPML has some compatibility problems with WP e-commerce plugin. These are complex things that neither us or WPEC team managed to resolve.

          We’re recommending clients to try WooCommerce. It’s very stable and works fine with WPML. WooCommerce developers are actively working with us to resolve any issue that comes up. I’m not sure how this suites your project requirements, but it’s working fine for us.

        • Well, what about all the work we have put into configuring WP e-Commerce and other plugins to get our sites running? I’ve tried WoCommerce shortly, but was not impressed at all.

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