Have a question? Need clarification? Leave a comment here and get an answer.
39,483 Responses to “Pre-sales Questions”
Hello. Today (a year after the purchase of the WPML) $ 59 was charged from my card for renewing the subscription, although I did not plan it. I canceled my subscription immediately. Can I get a refund?
You should be able to modify your account settings from your WPML account. However, please fill out the following form, my colleagues from the admin department will study your case. https://wpml.org/home/contact-us/contact-form/
At this moment we have some incompatibilities open with Dokan, however another extension as YITH WooCommerce Multi Vendor may fit better. I think that Dokan team is providing a glue plugin for WPML, but that’s something that is out of WPML team hands.
If you are adding your SEO title and description directly in your page, our basic plan may be enough. However, if you need the help or our WPML String Translation for it, you will need to upgrade it.
If you have any doubts, don’t hesitate to open a ticket in our support forum: https://wpml.org/forums/forum/english-support/
I haven’t found open issues in our system with it, however, there are some reports in our forum from other users which are using successfully.
However, keep in mind that Adyen plugin is not in our compatibility list, it doesn’t necessarily imply that it is not compatible, just that our team has not tested yet. https://wpml.org/documentation/plugins-compatibility/
I bought WPML some times ago for 3 sites. I need to download again the plugins for my second website. Please remind me my password. I paid through paypal kasongo@yahoo.com
do you have a demo to try it in my page first? So i can check if it fits my needs. I need to translate my page automatically and be able of edit the bad translations. After I edit bad translations it is saved? Or i will have to edit everytime i visit the same property? Is a one life payment?
I’ll try to answer your questions:
– No, we don’t have a demo site. However, you have a 30 days period which allows you to test our plugin and let you decide if we are the right option for your project.
– Yes, you are able to edit your translations and save them.
– No, once you have edited a translation and saved, this information is stored in your database and will remain.
– No, we don’t have lifetime licenses, it is a one year license plan.
I’m interesting to buy the WPML plugin (the Multilingual CMS)
I would like first to use in a subdomain and then when complete to transfer site it in the domain name.(chimneyparts.eu)
I will lose one of the Website that I can register?
Hello Dimitrios,
In that case, after migrating your site you should remove the WPML key created for the subdomain and create a new one for the new URL.
Regards
I use The X Theme, which incorporates the Cornerstone Page Builder plugin. Does the WPML plugin support Cornerstone and the X Theme, as we don’t use the block editor, you use the front-end editor.
Is it possible (after having translated it) to have the wordpress site open in the language of the user?
I see that your own site opens always in english and we must click on the flag to change language
hi i don’t understand the payment policy.
if i buy a plan do i need to renew it every year in order for the plugin to work?
or is the recurring payment just for updates, please let me know.
I would like to translate my website from Greek to English. I tried the Polylang plugin but it was incompatible with the Ultimate Tag Cloud widget, which is essential for product filtering. Could you please let me know if I can safely use WPML or if I am going to have any similar compatibility issues with the widget, or any other parts of my website? I am currently using the Flatsome theme. Is it possible to sign up for a trial run before purchasing?
Your plugin Ultimate Tag Cloud widget is not in our compatibility list, however it doesn’t necessarily imply that it is not compatible, just that our team has not tested it yet. https://wpml.org/documentation/plugins-compatibility/
Many thanks for your reply and happy new year. A couple more questions:
• Will Flatsome’s front end editor work for translations with WPML?
• Regarding payment, I can only purchase the plugin if I have PayPal or Stripe? I was ready to purchase the plugin and give it a go to see if it’s a good fit for my website and compatible with the Ultimate Tag Cloud Widget (it would be great if someone from your development team could try this instead since it’s a widely use plugin) but I couldn’t pay with my debit card. This is what is currently stopping me from becoming a customer and forcing me to look at alternative solutions. Also I haven’t seen anywhere on your payment system how I can disable the auto-renewals of the plugin.
1. Our recommended way to translate your Flatsome pages is using any of our editors, CTE or ATE, so I can’t tell about using the front-end editor for translating your site.
2. Just below the PayPal button, you will find a link which allows you to pay using your credit card.
Hello WPML Team,
I am trying make purchase “Multilingual CMS” package but due to some unknown reasons, the payment doesn’t gets successful if I am paying through Paypal. Is there any way I can use direct my credit card or debit card. This is the error that I am receiving “An error occurred, please try again or try an alternate form of payment.” Any help would be highly appreciable !!
Hello Rattan,
Just below the PayPal payment, there is a link which opens other payment options. If you are still experiencing issues with your payment, please write us at the follwoing form, we will have all the needed data to help you in a secure way. https://wpml.org/home/contact-us/contact-form/
Hello,
I’m analyzing available tools to make our woocommerce shop and wordpress blog available in different languages. I consider choosing your product, but I have few questions:
1. Does it support multiple domains? Let’s say our original shop is available at: oldshop.eu, but other langs (except first one) should be accessible under different domain: shop.com (english), shop.com/es (spanish) shop.com/de (german) and so on. Is this possible?
2. Does store display different prices and currencies depending on site language?
3. Are stock levels synchronized automatically?
4. Is your plugin uninstallable (to restore previous single-language functionality without loosing eq. new orders)?
5. What is the performance of this solution? Does it affect site’s load times? Does it support caching (or does it work with available cache plugins)?
6. When it comes to a licence is it lifetime with one year support and upgrades included, or do we have to renew it every year and if not whole website will stop working (even if we don’t need support or updates)?
7. Could you please confirm, that plugins listed below will work correctly?
Add-on WooCommerce MailPoet 3
Antispam Bee
Booster for WooCommerce
Code Snippets
Conditional Payments for WooCommerce
Contact Form 7
Custom Fonts
Easy Table of Contents
Facebook for WooCommerce
Cookie Notice for GDPR & CCPA
InPost for WooCommerce
Jetpack by WordPress.com
Limit Login Attempts
LiteSpeed Cache
Loco Translate
MailPoet 3 (New)
Mongoose Page Plugin
Multiple Themes
Newsletter
PDF Embedder
Pixel Caffeine
Popup Maker
PW WooCommerce Copy Coupon
PW WooCommerce Gift Cards
Really Simple SSL
Redirection
Shop Isle Companion
Smash Balloon Instagram Feed
Ultimate FAQ – WordPress FAQ Plugin
Variation Swatches for WooCommerce
WooCommerce
WooCommerce Blocks
WooCommerce Coupon Generator
WooCommerce Google Analytics Integration
WooCommerce Przelewy24 Payment Gateway
WP Image Zoom
WP Sheet Editor – WooCommerce Coupons
WPC Product Bundles for WooCommerce
WPFront Notification Bar
YITH WooCommerce Quick View
Yoast SEO / RankMath
Enable Media Replace
3. Yes, WCML considers your site as one shop only, so stocks and products are sync automatically.
4. Yes, you can uninstall our WPML without loosing your orders. However, you may find pages, posts and products that were already translated as duplicated and you will need to remove them manually.
I’m making a website for a dance studio that rents studio space by the hour. The thing is the hours can be bundled in various packages.
1) 1 hour on a given date. Let’s say 9a-10p on Tuesday Jan 5, 2021
2) weekly same day and hour: 9a-10a every Tuesday (starting on Jan 5, 2021)
3) bi-weekly same day and hour: 9a-10a every Tuesday (starting on Jan 5, 2021)
Is there a way to prevent double booking by tying these products together somehow? Purchasing any one of these should prevent product availability for the other options where the specific dates match.
I don’t think our WPM will help you for this situation as it is intended for handling your translations. Thus, once you have achieve this default behavior with a particular plugin, you can check if this plugin is in our Compatibility list. If so, your translations should work correctly. https://wpml.org/documentation/plugins-compatibility/
Does big number of enabled languages (let’s say 10 or more) will affect site’s load times?
Does WPML support caching (or does it work with available cache plugins)?
The number of languages may impact your loading time as the queries number will increase, however we are always working in improving performance. That’s why we offer a WPML’s 12-months performance guarantee. https://wpml.org/faq/prevent-performance-issues-with-wpml/
I’ll try to answer your questions.
1. Yes, WPML works in multisites.
2. You only need a license for the network.
3. Yes, you can always upgrade your license directly from your WPML account and paying only the difference.
Can WPML CMS translate products (product titles, attributes, description, reviews and everything related to woocommerce?
I have the following situation:
I import products in one language and want to translate them into another language. Does WPML manage to search for translated products in the search bar?
I give an example: The imported product is in English. The product is translated into German.
The search for the product in English is done without problems.
Does WPML know how to find the product translated into German in the search bar?
Yes, WPML allows you to translate product titles, attributes… and other products data.
For your second question, yes, you should be able to search products per language if you are using a default WordPress or a multilingual ready search box.
regarding “Translating Gravity Forms conditional fields”: it says on your page “To display conditional fields on any of the secondary language forms, you need to translate the labels only and set the value as not translated.” Do I need to set every value individually to not translated? I am asking because I am planning to have plenty of conditional fields. Thanks in advance for your reply!
Not translated is the default value for that fields, so you shouldn’t need to modify them. In case they are translated, then you would need to set them as “Not translated”.
I have a problem with LOCO translate, translating Woocommerce.
I can translate some text but not all of it.
If I buy WPML can I translate everything and use it again in another project?
Can I translate everyting on the CART page and CHECKOUT page.
regarding translating Gravity Forms conditional fields: it says on your page “To display conditional fields on any of the secondary language forms, you need to translate the labels only and set the value as not translated.” Do I need to set every value for every conditional field individually to not translated? I am asking because I am planning to have plenty of conditional fields. Thanks in advance for your reply!
Not translated is the default value for that fields, so you shouldn’t need to modify them. In case they are translated, then you would need to set them as “Not translated”.
What currency is the cost? I am in Australia so just wondering if it will it be based on conversion at the time of purchase and stay at that rate or will each year be based on the current conversion rate?
I’m sorry for the inconveniences. Could you please write us at the following form? In this way we can follow up your issue and keep all your information confidentials https://wpml.org/home/contact-us/contact-form/
Hello. Today (a year after the purchase of the WPML) $ 59 was charged from my card for renewing the subscription, although I did not plan it. I canceled my subscription immediately. Can I get a refund?
Hello there,
You should be able to modify your account settings from your WPML account. However, please fill out the following form, my colleagues from the admin department will study your case.
https://wpml.org/home/contact-us/contact-form/
Regards
Is WPML will let vendors to upload their product in multi language in woo-commerce
( is support multi vendor like Dokan )
Hello there,
At this moment we have some incompatibilities open with Dokan, however another extension as YITH WooCommerce Multi Vendor may fit better. I think that Dokan team is providing a glue plugin for WPML, but that’s something that is out of WPML team hands.
In the following link you will find all the different plugins which have been tested by our Compatibility team:
https://wpml.org/plugin/?wpv_view_count=119945&dev=0&wpv-plugin-functionality=0&wpv_post_search=vendor&wpv_filter_submit=Search
Regards
I have got the most basic plan. Can I translate the SEO title and description of my pages in other languages using it or I have to upgrade for that?
Hello there,
If you are adding your SEO title and description directly in your page, our basic plan may be enough. However, if you need the help or our WPML String Translation for it, you will need to upgrade it.
If you have any doubts, don’t hesitate to open a ticket in our support forum:
https://wpml.org/forums/forum/english-support/
Regards
Does the plugin support swedish? I didn’t see it in the list of languages.
Hello there,
Yes, Swedish language comes pre-configured with WPML. However, you also have the alternative to create a new language in case WPML does not provide it by default.
https://wpml.org/documentation/getting-started-guide/language-setup/pre-configured-languages/
Regards
Hello,
Based on past and current experince is Adyen plugin by Woosa compatible with Wpml? Do you have customers that use them together with no issues?
Hello there,
I haven’t found open issues in our system with it, however, there are some reports in our forum from other users which are using successfully.
However, keep in mind that Adyen plugin is not in our compatibility list, it doesn’t necessarily imply that it is not compatible, just that our team has not tested yet.
https://wpml.org/documentation/plugins-compatibility/
Regards
I bought WPML some times ago for 3 sites. I need to download again the plugins for my second website. Please remind me my password. I paid through paypal kasongo@yahoo.com
Thanks
Kasongo
Phone & WhattApp : +590 690546744
Hello there,
Unfortunately, I can’t send you this information. Could you please reset your password from this link?
https://wpml.org/account/lost-my-password/
Regards
do you have a demo to try it in my page first? So i can check if it fits my needs. I need to translate my page automatically and be able of edit the bad translations. After I edit bad translations it is saved? Or i will have to edit everytime i visit the same property? Is a one life payment?
Hello there,
I’ll try to answer your questions:
– No, we don’t have a demo site. However, you have a 30 days period which allows you to test our plugin and let you decide if we are the right option for your project.
– Yes, you are able to edit your translations and save them.
– No, once you have edited a translation and saved, this information is stored in your database and will remain.
– No, we don’t have lifetime licenses, it is a one year license plan.
Regards
I’m interesting to buy the WPML plugin (the Multilingual CMS)
I would like first to use in a subdomain and then when complete to transfer site it in the domain name.(chimneyparts.eu)
I will lose one of the Website that I can register?
Hello Dimitrios,
In that case, after migrating your site you should remove the WPML key created for the subdomain and create a new one for the new URL.
Regards
Hi there,
I use The X Theme, which incorporates the Cornerstone Page Builder plugin. Does the WPML plugin support Cornerstone and the X Theme, as we don’t use the block editor, you use the front-end editor.
Hello Mike,
Yes, our Compatibility team has already tested X theme and it should work fine with WPML. You can find more information about it here:
https://wpml.org/theme/x/
https://wpml.org/documentation/theme-compatibility/xtheme/
Regards
Is it possible (after having translated it) to have the wordpress site open in the language of the user?
I see that your own site opens always in english and we must click on the flag to change language
Hello Marco,
WPML provides you of a redirection based on the browser language, you can read more about it here:
https://wpml.org/documentation/getting-started-guide/language-setup/automatic-redirect-based-on-browser-language/
Regards
hi i don’t understand the payment policy.
if i buy a plan do i need to renew it every year in order for the plugin to work?
or is the recurring payment just for updates, please let me know.
Amir
Hello Amir,
Your plugin won’t stop working, but you won’t receive more updates and support.
Regards
Hello,
I would like to translate my website from Greek to English. I tried the Polylang plugin but it was incompatible with the Ultimate Tag Cloud widget, which is essential for product filtering. Could you please let me know if I can safely use WPML or if I am going to have any similar compatibility issues with the widget, or any other parts of my website? I am currently using the Flatsome theme. Is it possible to sign up for a trial run before purchasing?
Thank you,
Cassandra
Hello Cassandra,
Your plugin Ultimate Tag Cloud widget is not in our compatibility list, however it doesn’t necessarily imply that it is not compatible, just that our team has not tested it yet.
https://wpml.org/documentation/plugins-compatibility/
However, your theme Flatsome is in our list and we even have a guide about how to start its translation:
https://wpml.org/documentation/theme-compatibility/create-multilingual-websites-using-flatsome-and-wpml/
Finally, we don’t have a trial but we do have a 30 days refunding policy.
Regards
Hi Andres,
Many thanks for your reply and happy new year. A couple more questions:
• Will Flatsome’s front end editor work for translations with WPML?
• Regarding payment, I can only purchase the plugin if I have PayPal or Stripe? I was ready to purchase the plugin and give it a go to see if it’s a good fit for my website and compatible with the Ultimate Tag Cloud Widget (it would be great if someone from your development team could try this instead since it’s a widely use plugin) but I couldn’t pay with my debit card. This is what is currently stopping me from becoming a customer and forcing me to look at alternative solutions. Also I haven’t seen anywhere on your payment system how I can disable the auto-renewals of the plugin.
Thank you,
Cassandra
Hello Cassandra,
Thank you and happy new year for you too!
1. Our recommended way to translate your Flatsome pages is using any of our editors, CTE or ATE, so I can’t tell about using the front-end editor for translating your site.
2. Just below the PayPal button, you will find a link which allows you to pay using your credit card.
I hope it helps.
Regards,
hi is it possible to start on the simple cheaper plan and upgrade to the Multilingual CMS plan if needed.
thanks
Amir
Hello Amir,
Yes, you can start with any plan you choose and upgrade it later to a higher one paying the price difference.
Regards
Hello WPML Team,
I am trying make purchase “Multilingual CMS” package but due to some unknown reasons, the payment doesn’t gets successful if I am paying through Paypal. Is there any way I can use direct my credit card or debit card. This is the error that I am receiving “An error occurred, please try again or try an alternate form of payment.” Any help would be highly appreciable !!
Thank you
Rattan
Hello Rattan,
Just below the PayPal payment, there is a link which opens other payment options. If you are still experiencing issues with your payment, please write us at the follwoing form, we will have all the needed data to help you in a secure way.
https://wpml.org/home/contact-us/contact-form/
Regards
Hello,
I’m analyzing available tools to make our woocommerce shop and wordpress blog available in different languages. I consider choosing your product, but I have few questions:
1. Does it support multiple domains? Let’s say our original shop is available at: oldshop.eu, but other langs (except first one) should be accessible under different domain: shop.com (english), shop.com/es (spanish) shop.com/de (german) and so on. Is this possible?
2. Does store display different prices and currencies depending on site language?
3. Are stock levels synchronized automatically?
4. Is your plugin uninstallable (to restore previous single-language functionality without loosing eq. new orders)?
5. What is the performance of this solution? Does it affect site’s load times? Does it support caching (or does it work with available cache plugins)?
6. When it comes to a licence is it lifetime with one year support and upgrades included, or do we have to renew it every year and if not whole website will stop working (even if we don’t need support or updates)?
7. Could you please confirm, that plugins listed below will work correctly?
Add-on WooCommerce MailPoet 3
Antispam Bee
Booster for WooCommerce
Code Snippets
Conditional Payments for WooCommerce
Contact Form 7
Custom Fonts
Easy Table of Contents
Facebook for WooCommerce
Cookie Notice for GDPR & CCPA
InPost for WooCommerce
Jetpack by WordPress.com
Limit Login Attempts
LiteSpeed Cache
Loco Translate
MailPoet 3 (New)
Mongoose Page Plugin
Multiple Themes
Newsletter
PDF Embedder
Pixel Caffeine
Popup Maker
PW WooCommerce Copy Coupon
PW WooCommerce Gift Cards
Really Simple SSL
Redirection
Shop Isle Companion
Smash Balloon Instagram Feed
Ultimate FAQ – WordPress FAQ Plugin
Variation Swatches for WooCommerce
WooCommerce
WooCommerce Blocks
WooCommerce Coupon Generator
WooCommerce Google Analytics Integration
WooCommerce Przelewy24 Payment Gateway
WP Image Zoom
WP Sheet Editor – WooCommerce Coupons
WPC Product Bundles for WooCommerce
WPFront Notification Bar
YITH WooCommerce Quick View
Yoast SEO / RankMath
Enable Media Replace
Best regards!
Hello there,
I’ll try to answer your questions in order:
1. Yes, it is possible. However, all you domains should be host in the same server. You will find more information here:
https://wpml.org/tutorials/2016/04/use-wpml-different-domains-per-language/
2. Yes, you can set your WooCommerce Multilinual with multiple currencies and set them accordingly to the languages:
https://wpml.org/documentation/related-projects/woocommerce-multilingual/multi-currency-support-woocommerce/
3. Yes, WCML considers your site as one shop only, so stocks and products are sync automatically.
4. Yes, you can uninstall our WPML without loosing your orders. However, you may find pages, posts and products that were already translated as duplicated and you will need to remove them manually.
5. We are always working in improving performance. That’s why we offer a WPML’s 12-months performance guarantee.
https://wpml.org/faq/prevent-performance-issues-with-wpml/
6. Our licenses will need to be renew every year. If you don’t do it, your site will continue working but you won’t receive updates and support.
7. In the following links you will find themes and plugins that were already tested by our Compatibility team:
https://wpml.org/documentation/plugins-compatibility/
https://wpml.org/documentation/theme-compatibility/
Regards
This is for R&B Rental and Booking.
I’m making a website for a dance studio that rents studio space by the hour. The thing is the hours can be bundled in various packages.
1) 1 hour on a given date. Let’s say 9a-10p on Tuesday Jan 5, 2021
2) weekly same day and hour: 9a-10a every Tuesday (starting on Jan 5, 2021)
3) bi-weekly same day and hour: 9a-10a every Tuesday (starting on Jan 5, 2021)
Is there a way to prevent double booking by tying these products together somehow? Purchasing any one of these should prevent product availability for the other options where the specific dates match.
Thank you
Hello Kim,
I don’t think our WPM will help you for this situation as it is intended for handling your translations. Thus, once you have achieve this default behavior with a particular plugin, you can check if this plugin is in our Compatibility list. If so, your translations should work correctly.
https://wpml.org/documentation/plugins-compatibility/
Regards
Hi WPML Support,
I want to convert my website in Spanish language without adding content in spanish from the wordpress admin.
Means I just want my website frontend in spanish and backend in english, please confirm can we do this using WPML plugin.
Thanks
Hello Anil,
Yes, it is possible to translate your site towards Spanish and keep your backend in English while using WPML.
Regards
Does big number of enabled languages (let’s say 10 or more) will affect site’s load times?
Does WPML support caching (or does it work with available cache plugins)?
The number of languages may impact your loading time as the queries number will increase, however we are always working in improving performance. That’s why we offer a WPML’s 12-months performance guarantee.
https://wpml.org/faq/prevent-performance-issues-with-wpml/
If you are considering about using a cache plugin, I recommend you to check our compatibility list:
https://wpml.org/documentation/plugins-compatibility/
Regards
Hello
I need to use this plugin to translate multisite can you support multilanguage in WordPress multisite?
if you support multisite.
do I need a licence for every site or the multisite version considered as one license?
if I buy multilanguage CMS can I upgrade to agency?
Hello Momen,
I’ll try to answer your questions.
1. Yes, WPML works in multisites.
2. You only need a license for the network.
3. Yes, you can always upgrade your license directly from your WPML account and paying only the difference.
Regards
Hello
Can WPML CMS translate products (product titles, attributes, description, reviews and everything related to woocommerce?
I have the following situation:
I import products in one language and want to translate them into another language. Does WPML manage to search for translated products in the search bar?
I give an example: The imported product is in English. The product is translated into German.
The search for the product in English is done without problems.
Does WPML know how to find the product translated into German in the search bar?
Regards
Hello Neulu,
Yes, WPML allows you to translate product titles, attributes… and other products data.
For your second question, yes, you should be able to search products per language if you are using a default WordPress or a multilingual ready search box.
Regards
Hi,
regarding “Translating Gravity Forms conditional fields”: it says on your page “To display conditional fields on any of the secondary language forms, you need to translate the labels only and set the value as not translated.” Do I need to set every value individually to not translated? I am asking because I am planning to have plenty of conditional fields. Thanks in advance for your reply!
Regards
Hello there,
Not translated is the default value for that fields, so you shouldn’t need to modify them. In case they are translated, then you would need to set them as “Not translated”.
Regards
Hi,
I have a problem with LOCO translate, translating Woocommerce.
I can translate some text but not all of it.
If I buy WPML can I translate everything and use it again in another project?
Can I translate everyting on the CART page and CHECKOUT page.
Looking forward to know.
Petur
Hello Petur,
WPML should be able to translate all the strings used from WooCommerce by default without any effort. If you are using a theme or plugin which modifies this functionality, they need to be multilingual ready in order to be compatible with our extension:
https://wpml.org/documentation/plugins-compatibility/
https://wpml.org/documentation/theme-compatibility/
Regards
Hi,
regarding translating Gravity Forms conditional fields: it says on your page “To display conditional fields on any of the secondary language forms, you need to translate the labels only and set the value as not translated.” Do I need to set every value for every conditional field individually to not translated? I am asking because I am planning to have plenty of conditional fields. Thanks in advance for your reply!
Regards
Hello there,
Not translated is the default value for that fields, so you shouldn’t need to modify them. In case they are translated, then you would need to set them as “Not translated”.
Regards
What currency is the cost? I am in Australia so just wondering if it will it be based on conversion at the time of purchase and stay at that rate or will each year be based on the current conversion rate?
Cheers
Hello Joel,
Our WPML is charged in USD, so the conversion rate would depend on the variation of our currency regarding USD.
Regards
Hello,
I have placed an order back on 17th September, invoice number 7036109, and the order still pending and never received the activation code yet.
Could you please check and let me know?
Regards
Mohamed
Hello Mohamed,
I’m sorry for the inconveniences. Could you please write us at the following form? In this way we can follow up your issue and keep all your information confidentials
https://wpml.org/home/contact-us/contact-form/
Thank you for your understanding,
Andrés