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30,739 Responses to “Pre-sales Questions”

  1. such as “word”, does it count one credit or 4 credits? and if we need it to be translated to several languages, does it count several credits?

  2. Hi, we are using WooCommerce + LiteSpeed Cache + Quic.cloud framework. Will this plugin help for switching currencies with the corresponding exchange in real-time? Thanks.

    • Hello Jospeh,
      WPML when used with our WooCommerce Multilingual extension can handle currencies as well. But how it works now, the WooCommerce Multilingual addon makes your whole WooCommerce store multilingual and if your goal is just to switch currencies, installing WPML plugin only for that purpose can be a kind of overkill. We are working to separate the part for currencies as a light, individual plugin but this won’t be ready soon.

  3. Hello,

    Our mutual clients (ones that use WPML and Smartcat) are reporting that your plugin is not working properly with us. Can we connect with someone from WPML technical support, devops or development team to resolve this issue?

    Sorry for using this channel, but it seems to be the only way to connect with the WPML team. Looking forward to hearing from you.

    Igor Afanasyev
    Sr. Product Manager
    Smartcat

  4. Hi there,

    Can WPML be used to make website with Ultimate Member plugin multilingual, including all kinds of forms and pages?

    Thank you!

  5. Hi Team,

    The attribute, variations are not getting duplicated when trying to create a duplicate usingWPML of a variable product. Plugins are used in th site are the following : WPML Multilingual CMS plugin version 4.4.2 , WPML String Translation version 3.1.3,WPML Translation Management version 2.10.1, WooCommerce Multilingual version 4.11.6

    Thank you!

  6. Hello,

    we have purchased your plugin, but the person who was doing that left our company.
    Right now we don’t remember what email was used to register on your site (there is a possibility, that that developer used his personal email).

    Can we anyhow find out, what email was used to register on your site?

  7. Hi, I’m Jeovanny, from Sistec, I want to buy the WPML “Multilingual CMS” plugin, I need you to please send me a pro forma invoice with the following customer information:

    Customer: SISTEC, SA
    Address: AVENIDA Che-Guevara/138 C.P 3245, Luanda-Angola
    Taxpayer number: 5410002547

  8. (1) if I purchase a 99$ plan can I use this plan for a lifetime without renewal?
    (2) if I purchase a 39$ plan can I update this plan into 99$ plan ?

    • Hello,
      1 – yes, without renewals and without opening new ticket on our support forum
      2 – yes, you can do it from your WPML account (you will pay the difference in the purchase price)

  9. Hello

    I have a website and a sub-domain as well. 1.) domain.com and 2.) lessons.domain.com

    Do I have to buy 2 separate accounts/licenses for this? or one account is enough for both main domain and sub-domain?

    Regards
    Dean

    • Hello,
      if these are two separate WordPress installs, then you will need 2 separate registration keys. If this is the same WordPress installation (WordPress Multisite), you need to use only one key.

  10. Can you please confirm it!
    if I purchase a 39$ plan suppose I update the 39$ plan into a 99$ plan (Is possible?) then How much do I pay extra for the 99$ plan.
    Is possible to explain in detail?

    • Hello,
      yes, an upgrade from the 39$ package to the 99$ is possible. Our system will calculate the difference accordingly to what you already paid (the difference between the two packages but the final price will depend on the VAT too).

  11. Hello,

    Topic: currencies per language
    My questions is if we buy “WPML” cms 99$ for our website, then do we get a feature that currency will be changed according to each language that visitor will choose?
    We have Arab customers who like to change the language from English to UAE language or KSA language and like to get the currency type switched to AED or KSA Riyal, so could you let me know does WPML plugin (CMS 99$) will provide this features easily? If yes, we buy the plugin.

    Please email me the answer too.
    Thank you.

    • Hello, WPML when used with our WooCommerce Multilingual extension can handle currencies. But how it works now, the WooCommerce Multilingual addon makes your whole WooCommerce store multilingual (including production translations) and if your goal is just to switch currencies, installing WPML plugin only for that purpose can be a kind of overkill. We have plans to separate the part for currencies as a light, individual plugin but this won’t be ready soon.

  12. Can you clarify as I am confused, “WPML Multilingual Blog” is this the WPML I need to translate my site? The confusing thing is the word blog, my site is a full site not a blog, Just need confirmation that if I buy I can use it to translate my whole site.
    Thanks in advance

    • Hello Paul,
      If you are working in a full site, you should take the Multilingual CMS license as it will allow you to translate strings, products, theme options… and of course, use our Advanced Translation Editor.
      Regards

  13. I am trying to purchase WPML, but I can not checkout with my credit card, only with a Paypal account, and only if I have Paypal account.

    Why would you force me to create a Paypal account in order to purchase your plugin ? I will definitely not create a Paypal account only to purchase this plugin, I think you might be losing customers, I am definitely not the only one in this situation.

    Please advise.

    • Hello Alex,
      You are able to purchase WPML using your credit card. Just click on the “Use a different payment processor” link at the bottom of the Checkout page.
      Does it work this time?
      Regards

  14. hello
    I’m using the free version of polylang plugin and it’s pretty good but I’m having some problems with it
    so I would like to clarify whether purchasing the paid version of your solution will solve them

    1.after installing polylang plugin, when I turn on the support for 2 domains (the language is set from different domains), all posts from one and the other language site version are display on the website – does your plugin working well and don’t have that kind of problems?

    2. can I, for example, use the photos/videos that I used on the German translation page in the English translation?

    3.Can I easily copy posts with the photos / videos placed in them between translations in the paid version?

    4. how long is the license valid for and what will happen when it ends?

    I am counting on your reply
    regards

    • Hello Piotr,
      1. In general, WPML works with different domains but we cannot reassure in advance it will work as you expect. You can buy WPML with our refund policy in mind that allows you to test WPML for 30 days
      2. In general, yes, you can but here, the better answers should be “it depends” – whether your site uses the block editor, Elementor or other page builder and how you actually use the videos
      3. Nope because when you translate with WPML it will open your post in a special translation editor
      4. It will try auto-renew after the first year and we will charge you again but with a discount. You can cancel your subscription at any time and still use WPML plugins

  15. I need an offer for an annual license for a Multilingual Agency.
    We can’t pay by a card or Pay Pal. I need a subscription for the Faculty of Sciences and Mathematics University of Nis
    Please send me please a Preorder Invoice and instructions for paying.

    • Hello Livija,
      we can prepare the so-called proforma invoice if this is what you need. We need you to send us your data to appear on that invoice to hello@wpml.org I have notified my colleague Mercedes Barreda who receives the email coming to hello@wpml.org to expect an email from you about it.

      You can pay by PayPal or credit card.

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