good afternoon, I would like to verbally speak with someone from your company. I will be developing an arabic portion to our web site. We looked into WPML before, bet were reluctant to purchase due to the inaccuracies of the arabic language. I have several questions to try and determine is WPML will benefit us. Thank you.
Hello,
WPML uses 3 translation engines: Microsoft Azure, Google and DeepL but as you can see here: https://ate.wpml.org/mt_langs Arabic is supported only by Microsoft and Google engines. You can check the quality of Google translation using this page: https://translate.google.com/ In WPML we use their API. If you have any other questions, please ask them here. Thank you.
Hello,
you can hire one of our contractors for this kind of job: https://wpml.org/contractors/ – if you expand the advanced filters you can search by country/language too. When you have a WPML account you can send them a message.
Our supporters can help you to fix issues with Elementor and WPML or provide support related to using WPML plugins but not handling the migration. I hope it helps.
Hi!
No, I am afraid we don’t offer free versions but you are welcome to try WPML for 30 days and get a refund if it doesn’t work for you. https://wpml.org/purchase/refunds/
Hi, We have WPML on our site now and a different webmaster set it up. It looks like the subscription has expired but I cant figure out what email they used to sign up. How can I pay for the subscription without completely reinstalling the WPML plugin? Thanks!
Im not trying to get automatic translations. We have the WPML plugin installed and we have someone do translations for us. We have done it like this for awhile. I am not getting an error message on the site:
WPML plugin cannot connect to wpml.org
WPML needs to connect to its server to check for new releases and security updates. Something in the network or security settings is preventing this. Please allow outgoing communication to wpml.org to remove this notice.
Then it has a button to check the communication error details installer log which says wpml: Site key does not match for (our website) with the component details being: subscription-fetching.
This is why I assumed we need to pay for our subscription. But I don’t have what email address was used to purchase the subscription when wpml was first installed on our site.
I don’t even actually know if its a subscription issue. I am just assuming it is. If it’s not, please let me know where I should post this question instead.
Hi,
You are welcome to purchase a new subscription and register your site again. The site needs to be registered to receive updates. If you still need help you will be able to ask in our forum.
Enerything will keep working normally while you do this.
This is for page with no translation. Actually I mean the switcher will always redirect to homepage, no matter the page is translated or not. For example, if I’m at contact page, then I select another language, it should redirect to homepage of that language. Is there anyway I can do that? Thanks!
A new question about WPML plugin, does WPML change shipping cost currency type according to language changed by user of website?
For example if the visitor of website choose UAE language does the shipping cost will be changed to AED currency type automatically?
Another question; Does WPML has different Arabic language according to the visitor zone such as UAE Arabic language, KSA Arabic language, Qatari Arabic language, and different currency types according to visitor location such as AED, Qatari Riyal, Saudi Riyal?
please answer our question clearly because we planned to buy the WPML plugin.
Thank you.
Today i had purchased CMS plan and i didn’t got 90000 credit i just got 60000.
and all are used .
So please can you advise me before i change to another plugin.
Thank you
Hello Ahmad,
I see your CMS purchase. You should have got 90,000 credits. Can you please open a ticket in our forum? Our Support team will check what happened with the credits.
“Hello again,
A new question about WPML plugin, does WPML change shipping cost currency type according to language changed by user of website? For example if the visitor of website choose UAE language does the shipping cost will be changed to AED currency type automatically in “Card Page” ???
Hi,
can you let me know if this scenario is possible?
Woocommerce website: I’d like to translate it into other languages, but:
– prices of product in language XY should be automatically increased of 10% (or decreased)
– product description should be automatically translated
Can you let me know if is possibile and which modules I need for?
Thank you in advance
I am trying to buy the plugin to integrate it with woocommerce. However, all the different VAT number combinations I have tried are invalid. Can you please let me know what is the expected VAT number format for a Spanish company?
Hello Oscar,
You should select your contry and then add the VAT number. If it is valid, you should not get charged for VAT.
Can you paste your VAT number here?
1-is it possible to translate a word to two different words per two different user roles?
I have a user role “Wholesale Customer”, I use WooCommerce Wholesale Pro and I want to translate the word “Quantity” into the same meaning in other languages for all users and visitors but the user role “Wholesale Customer” would see it as “Group of quantities”.
2-There’s a way in a plugin called Loco Translate that allows websites to have only 1 language (instead of English + Translation language, only Translation language) is it possible with WPML? If not, is it possible to make the default website language the translation language AND when building the site with page builders there’s no need to add the English version of the page first then translate it but just design the translated version directly?
Hi Mahmoud –
1. No, it is not possible to display different translations for the same word based on user role.
2. You can choose any language as your site’s default language – it does not have to be English.
Hi, we currently have Weglot installed, and I think WPML is better for us.
Please help me understand:
1) Total cost for Multilingual CMS is 99 USD (one year total) and then 74 USD every year hereafter (total/year), correct ?
2) Sign up gives us 90.000 credits for auto translation (cost is 1 or 2 credits/word, depending on Translation Service, correct ?
3) No on-going subscription for words already translated, correct ?
4) If we add content for auto translate, we just buy appropriate credits (without the need for subscription), correct ?
5) We can translate ALL content (but not publish before we edit/aprove), including product descriptions… correct ?
Hi Stig –
1. Correct.
2. Correct. Microsoft is 1 credit per word, Google is 2 credits per word, DeepL is 3 credits per word.
3. Correct.
4. You can either purchase a prepaid package of credits, or you can create an automatic translation account. This second option calculates the number of words you translated over the previous month and sends you an invoice. It’s cheaper than a prepaid package, your first 2000 credits are free, and you don’t need to do the extra step of assigning credits to your site. It’s not an ongoing subscription – you just pay for what you translated each month (if anything).
5. Correct. Translate Everything mode translates your products automatically, and you can review the translations before publishing.
Our client has a WPML plugin on his website, which was installed by the previous author of the page. Unfortunately, we have no contact with him. Is it possible to somehow recover the key to the module (we want to reinstall the website). Has a license been purchased at all?
I’m building a website for a client using WPBakery page builder and it needs to be translated using WPML. So the client will pay for the WPML Blog license which doesn’t have page builder support. My question is: It can be translated anyway using a different method (like duplicating the page or something like that…)
I tried to find that in the documentation and forums but I didn’t find anything related to this specific topic.
Hi Hal – Yes, with a Multilingual Blog account, you have to translate your pages and posts manually. Please note that the Multilingual Blog account does not include the String Translation add-on or Translation Management. This means it may not be possible to translate some page builder elements.
unable to pay with paypal. Is there another payment method
Yes, you can pay with your credit card, please choose “Use a different payment processor” on your checkout page.
good afternoon, I would like to verbally speak with someone from your company. I will be developing an arabic portion to our web site. We looked into WPML before, bet were reluctant to purchase due to the inaccuracies of the arabic language. I have several questions to try and determine is WPML will benefit us. Thank you.
Please call 916 955-6477
Hello,
WPML uses 3 translation engines: Microsoft Azure, Google and DeepL but as you can see here: https://ate.wpml.org/mt_langs Arabic is supported only by Microsoft and Google engines. You can check the quality of Google translation using this page: https://translate.google.com/ In WPML we use their API. If you have any other questions, please ask them here. Thank you.
i am looking to use wpml as currently i use qTranslate and want to change so i can use elementor on my site.
If i buy WPML is someone able to login to my site and help me migrate?
https://wpml.org/documentation/related-projects/qtranslate-importer/#with-wpml
thanks,
Hello,
you can hire one of our contractors for this kind of job: https://wpml.org/contractors/ – if you expand the advanced filters you can search by country/language too. When you have a WPML account you can send them a message.
Our supporters can help you to fix issues with Elementor and WPML or provide support related to using WPML plugins but not handling the migration. I hope it helps.
Hi,
I was wondering how i can use my 90000 free credits between any language thats included in the Multilingual CMS for life. Thanks.
Hello, yes, you can use these credits between any language (but this is what you get for free in total, not per language).
Also, in wp-admin it says i can use translation credits and pay for what i use. Example 17$ for 50.000-100.000 credits. How do i use that?
Please check the pricing page: https://wpml.org/documentation/automatic-translation/automatic-translation-pricing/ and let me know if you have any other questions.
Hi guys,
Do you have any coupon code for first time order to new customer?
I’ll buy WPML version (Multilingual CMS)
And what time your Black Friday and Cyber Monday best deals start?
Thanks in advance.
PS.: Give me a hand because the BRL currency is a very depreciate plague!
HI Andre,
I am afraid we don’t offer any discounts or coupons.
Kind regards,
Hi,
Is there a free version of this plugin? I will test on my theme. I will buy if it is working well.
Hi!
No, I am afraid we don’t offer free versions but you are welcome to try WPML for 30 days and get a refund if it doesn’t work for you.
https://wpml.org/purchase/refunds/
Hi, We have WPML on our site now and a different webmaster set it up. It looks like the subscription has expired but I cant figure out what email they used to sign up. How can I pay for the subscription without completely reinstalling the WPML plugin? Thanks!
Im not trying to get automatic translations. We have the WPML plugin installed and we have someone do translations for us. We have done it like this for awhile. I am not getting an error message on the site:
WPML plugin cannot connect to wpml.org
WPML needs to connect to its server to check for new releases and security updates. Something in the network or security settings is preventing this. Please allow outgoing communication to wpml.org to remove this notice.
Then it has a button to check the communication error details installer log which says wpml: Site key does not match for (our website) with the component details being: subscription-fetching.
This is why I assumed we need to pay for our subscription. But I don’t have what email address was used to purchase the subscription when wpml was first installed on our site.
I don’t even actually know if its a subscription issue. I am just assuming it is. If it’s not, please let me know where I should post this question instead.
Thanks!
Hi,
You are welcome to purchase a new subscription and register your site again. The site needs to be registered to receive updates. If you still need help you will be able to ask in our forum.
Enerything will keep working normally while you do this.
Kind regards
Do you have a Black Friday Deal?
Hello Alejandro,
No, we don’t offer any discounts.
Kind regards,
Hi,
How could I make the switcher always return to homepage instead of staying in current page?
Regards,
Hello,
yes, you can set it to return to the homepage for pages that are not translated. This is done in WPML settings.
Great to heard your quick response. Could you please send me a screenshot of those settings to my purchasing email. I much appreciated that!
Thank you and best regards,
This is the screenshot:
https://wpml.org/wp-content/uploads/2021/11/languages-options.png
you can right-click on it and save it to your drive.
Hi there,
This is for page with no translation. Actually I mean the switcher will always redirect to homepage, no matter the page is translated or not. For example, if I’m at contact page, then I select another language, it should redirect to homepage of that language. Is there anyway I can do that? Thanks!
Regards,
No, there isn’t. But why would someone want to do that?
Hello again,
A new question about WPML plugin, does WPML change shipping cost currency type according to language changed by user of website?
For example if the visitor of website choose UAE language does the shipping cost will be changed to AED currency type automatically?
Another question; Does WPML has different Arabic language according to the visitor zone such as UAE Arabic language, KSA Arabic language, Qatari Arabic language, and different currency types according to visitor location such as AED, Qatari Riyal, Saudi Riyal?
please answer our question clearly because we planned to buy the WPML plugin.
Thank you.
Hello Majid,
Yes, you can set an unique currency for each language, in that case, WPML will switch it whenever you switch languages. You can find more information about it here:
https://wpml.org/documentation/related-projects/woocommerce-multilingual/multi-currency-support-woocommerce/
For your second question, WPML comes only with one Arabic language by default. However, you can create several custom languages with WPML depending on your project as described here:
https://wpml.org/documentation/support/editing-wpmls-languages-table/
However, for creating custom currencies, you have to do it directly from WooCommerce code:
https://woocommerce.com/document/add-a-custom-currency-symbol/
I hope it helps.
Hello Ms, Anges
Today i had purchased CMS plan and i didn’t got 90000 credit i just got 60000.
and all are used .
So please can you advise me before i change to another plugin.
Thank you
Hello Ahmad,
I see your CMS purchase. You should have got 90,000 credits. Can you please open a ticket in our forum? Our Support team will check what happened with the credits.
Thanks
“Hello again,
A new question about WPML plugin, does WPML change shipping cost currency type according to language changed by user of website? For example if the visitor of website choose UAE language does the shipping cost will be changed to AED currency type automatically in “Card Page” ???
Yes, once an user has selected a currency, the overall checkout process is carry out in that currency.
Regards
Hello,
I need to buy lifetime license for this plugin, please advise what is payment for that?
Hello,
we don’t have any lifetime offers you can but you can buy the CMS package and cancel your subscription at any time and still use the plugins.
Hi,
can you let me know if this scenario is possible?
Woocommerce website: I’d like to translate it into other languages, but:
– prices of product in language XY should be automatically increased of 10% (or decreased)
– product description should be automatically translated
Can you let me know if is possibile and which modules I need for?
Thank you in advance
Hello Franco,
You can set different prices for another language, but you have to do it manually.
https://wpml.org/documentation/related-projects/woocommerce-multilingual/#multiple-currencies
With WPML 4.5, products can be automatically translated
Kind regards,
Hello,
Your system doesn’t seem to accept our VAT number and charges VAT. It says VAT number is invalid. Please advise.
Hello Stoyan,
I see the VIES system is unavailable. Please try again in a while. If your VAT number is valid, it should get approved.
Best regards,
Any promo to purchase or discount code
Hello Ekramy,
No, we don’t have any discounts or promo codes.
Hello,
I am trying to buy the plugin to integrate it with woocommerce. However, all the different VAT number combinations I have tried are invalid. Can you please let me know what is the expected VAT number format for a Spanish company?
Thank you!
Oscar
Hello Oscar,
You should select your contry and then add the VAT number. If it is valid, you should not get charged for VAT.
Can you paste your VAT number here?
Thanks!
I have two questions:
1-is it possible to translate a word to two different words per two different user roles?
I have a user role “Wholesale Customer”, I use WooCommerce Wholesale Pro and I want to translate the word “Quantity” into the same meaning in other languages for all users and visitors but the user role “Wholesale Customer” would see it as “Group of quantities”.
2-There’s a way in a plugin called Loco Translate that allows websites to have only 1 language (instead of English + Translation language, only Translation language) is it possible with WPML? If not, is it possible to make the default website language the translation language AND when building the site with page builders there’s no need to add the English version of the page first then translate it but just design the translated version directly?
Thank You.
Hi Mahmoud –
1. No, it is not possible to display different translations for the same word based on user role.
2. You can choose any language as your site’s default language – it does not have to be English.
Hi, we currently have Weglot installed, and I think WPML is better for us.
Please help me understand:
1) Total cost for Multilingual CMS is 99 USD (one year total) and then 74 USD every year hereafter (total/year), correct ?
2) Sign up gives us 90.000 credits for auto translation (cost is 1 or 2 credits/word, depending on Translation Service, correct ?
3) No on-going subscription for words already translated, correct ?
4) If we add content for auto translate, we just buy appropriate credits (without the need for subscription), correct ?
5) We can translate ALL content (but not publish before we edit/aprove), including product descriptions… correct ?
Bh
Stig
Hi Stig –
1. Correct.
2. Correct. Microsoft is 1 credit per word, Google is 2 credits per word, DeepL is 3 credits per word.
3. Correct.
4. You can either purchase a prepaid package of credits, or you can create an automatic translation account. This second option calculates the number of words you translated over the previous month and sends you an invoice. It’s cheaper than a prepaid package, your first 2000 credits are free, and you don’t need to do the extra step of assigning credits to your site. It’s not an ongoing subscription – you just pay for what you translated each month (if anything).
5. Correct. Translate Everything mode translates your products automatically, and you can review the translations before publishing.
Let us know if you have any other questions!
Our client has a WPML plugin on his website, which was installed by the previous author of the page. Unfortunately, we have no contact with him. Is it possible to somehow recover the key to the module (we want to reinstall the website). Has a license been purchased at all?
Hi Tomasz – You can revalidate the account and take over renewal payments by following the steps outlined here: https://wpml.org/purchase/paying-wpml-renewal-for-my-site/
Hello!
I’m building a website for a client using WPBakery page builder and it needs to be translated using WPML. So the client will pay for the WPML Blog license which doesn’t have page builder support. My question is: It can be translated anyway using a different method (like duplicating the page or something like that…)
I tried to find that in the documentation and forums but I didn’t find anything related to this specific topic.
Thank you!
Hi Hal – Yes, with a Multilingual Blog account, you have to translate your pages and posts manually. Please note that the Multilingual Blog account does not include the String Translation add-on or Translation Management. This means it may not be possible to translate some page builder elements.