Background of the issue:
During registration on the site hidden link, there is a mandatory 'Gender' field. This information should be displayed in the 'My Networking - Profile - Edit' tab.
Symptoms:
The 'Gender' field only appears on the English version of the site and not on the Ukrainian or Russian versions.
Questions:
What could be the problem with the 'Gender' field not displaying on the Ukrainian and Russian versions of the site?
This ticket has been inactive for quite a while. I didn't get a reply from you. So, I've transformed this chat into a support ticket because you may still need our help. If you do, please reply to this ticket, and one of our supporters will continue helping you.
Can you please tell which plugin is adding this gender field?
If you are unsure, it will be hard for me to guess and help further.
However, I will look at your site to see if I can further help. Please let me access your site and explain how to edit the page with the 'Gender' field.
If you need further help with this, please share the access details to your site with me.
I'm enabling a private message for the following reply.
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Here are the access credentials to the instructor dashboard (interface):
--removed by the support--
How to edit the "Gender" field:hidden link
Please note that this only works in English. Switching to Ukrainian or Russian, you will see that it does not work.
Here are the admin panel access credentials:
-removed by the support--
How to edit the "Gender" field from the admin panel: hidden link
Our forum is public. It is not a private discussion/thread only between you and us. So please refrain from posting sensitive information in public replies. I have removed the login details from the previous reply. For your site's safety, please change those details. I'm not allowed to use the access details as you shared them. You must share them in a private reply. This way, you also consent that we will access your site and that you have a backup.
Here are the login credentials for accessing the instructor's dashboard (interface):
--removed by support--
How to edit the "Gender" field: hidden link
Please note that this only works in English. When switching to Ukrainian or Russian, you will see that it does not work.
Here are the login credentials for accessing the admin panel:
--removed by support--
How to edit the "Gender" field from the admin panel: hidden link
Yes, the problem is that everyone specifies their gender during registration as it is a mandatory field. However, they can only view and change their selected gender on the English version of the site. For some reason, the gender options are not being translated into Russian and Ukrainian and, therefore, are not displayed.
We must replicate this issue on a fresh WordPress installation. Then, I'll be able to escalate it to our compatibility team. For this, I created a test website with a clean WordPress install. You can access it through this link:
hidden link
With this link, you'll be directly logged in.
Could you please install the plugin that includes the gender field and see if the issue is replicable on a clean WordPress installation?
I've configured WPML to have English as the default language and French as the second language. This is just for testing purposes.
Please also ensure you install the latest version of the plugin.
Please let us know when everything is finished, and you can replicate the problem.
Important! Do not import your site to the test site. We must replicate the problem on a fresh, clean WordPress installation.
Our gender settings are managed by WPLMS and BuddyPress, so we're not quite sure why we need to implement what you suggested. Could you please explain further?
Please note that this plugin has a WPML integration that is handled by the author. Should you be experiencing any issues, please report them to WPLMS support.
It might be a new issue we are not aware of yet. This is why I asked you to replicate the problem on a test site so I can escalate it to our compatibility team. This is our procedure in such cases. The test site I shared with you expired. Here is a link to a new test site.
