I used the automatic translation product and found that the translated product thumbnail is inconsis...

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

Sun	Mon	Tue	Wed	Thu	Fri	Sat
-	7:00 – 12:00	7:00 – 12:00	7:00 – 12:00	7:00 – 12:00	7:00 – 12:00	-
-	13:00 – 15:00	13:00 – 15:00	13:00 – 15:00	13:00 – 15:00	13:00 – 15:00	-

Supporter timezone: Europe/Madrid (GMT+02:00)

Tagged: Exception, WCML

This topic contains 5 replies, has 1 voice.

Last updated by Carlos Rojas 1 month, 3 weeks ago.

Assisted by: Carlos Rojas.

Author	Posts
March 12, 2025 at 9:10 am #16805826
teamA-3	Background of the issue: I used the automatic translation feature of WPML for my site hidden link. Symptoms: The translated product thumbnail is inconsistent with the original product thumbnail. Questions:
March 12, 2025 at 9:16 am #16805838
teamA-3	I have translated English into Albanian. My Albanian product has only one main picture. I need to follow the English picture.
March 12, 2025 at 9:55 am #16806083
Carlos Rojas WPML Supporter since 03/2017 Languages: English (English ) Spanish (Español ) Timezone: Europe/Madrid (GMT+02:00)	Hello, Thank you for contacting us 1.- Please share a URL or some screenshots where the issue can be seen 2.- Edit a product in the original language -> Go to the Language block in the right column -> Make sure the two checkboxes for duplicating the image and the attached media are selected -> Save the changes and update the translation Does the issue persist? Looking forward to your feedback. Regards, Carlos
March 13, 2025 at 1:25 am #16809550
teamA-3	As you can see from these two images, the variant thumbnails cannot be aligned for the same product in both languages
March 13, 2025 at 9:54 am #16810933
Carlos Rojas WPML Supporter since 03/2017 Languages: English (English ) Spanish (Español ) Timezone: Europe/Madrid (GMT+02:00)	Hi there, Thank you for your message This gallery seems to be a custom field that is not correctly configured. Please follow the steps described in this guide: https://wpml.org/documentation/getting-started-guide/translating-custom-fields/ to set the gallery field to be Copied. You can also follow these steps: - Edit a product in the original language - Go to the right column -> Language block - Select the two checkboxes to duplicate the image and the attached media - Save the changes and update the translation
March 13, 2025 at 9:58 am #16810956
teamA-3	Can you help me set it up? I will provide you with the login method for the backend
March 13, 2025 at 10:00 am #16810962
Carlos Rojas WPML Supporter since 03/2017 Languages: English (English ) Spanish (Español ) Timezone: Europe/Madrid (GMT+02:00)	Sure! I have set your next message private so you can securely share the access credentials to the site. Please confirm you created a full site backup before sharing the credentials that you can use to restore the site if necessary.
March 13, 2025 at 11:17 am #16811436
Carlos Rojas WPML Supporter since 03/2017 Languages: English (English ) Spanish (Español ) Timezone: Europe/Madrid (GMT+02:00)	Hi there, I would like to ask your authorization to create a copy of the site in order to escalate this ticket to our 2nd tier of support.
March 14, 2025 at 1:05 am #16814080
teamA-3	Yes, you can create website copy
March 14, 2025 at 1:27 am #16814094
teamA-3	I checked and it seems to be back to normal now.
March 14, 2025 at 7:19 am #16814658
Carlos Rojas WPML Supporter since 03/2017 Languages: English (English ) Spanish (Español ) Timezone: Europe/Madrid (GMT+02:00)	Hi, Thank you for our authorization Could you explain what you mean by 'back to normal'?

The topic ‘[Closed] I used the automatic translation product and found that the translated product thumbnail is inconsis…’ is closed to new replies.