This thread is resolved. Here is a description of the problem and solution.
Problem:
The client is facing an issue where translated products on their website do not automatically use the same image as the original product. They want to avoid duplicating the image in the media folder and ensure that the same photo is used across all languages.
Solution:
We recommend following these steps to ensure that the same image is used across all languages when translating a product:
1. When creating or editing a product in the original language, navigate to the right column to the Language block.
2. At the bottom of this block, select the two checkboxes to duplicate the featured image and the attached media.
3. Save the changes.
4. If necessary, update the product translation and double-check that the translated product now displays the same images as the original.
For more detailed guidance, please refer to the first FAQ at the end of our documentation here: WPML Media Translation FAQ.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your specific case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please do not hesitate to open a new support ticket at WPML Support Forum.
This is the technical support forum for WPML - the multilingual WordPress plugin.
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Last updated by 1 week, 1 day ago.
Assisted by: Carlos Rojas.