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This thread is resolved. Here is a description of the problem and solution.

Problem:
The client is trying to automatically translate some strings. After adding them to the basket and clearing it, the strings are marked as waiting for a translator, but the client is unable to find where to translate them.
Solution:
We recommend checking in WPML → Translations to see if the translation job containing these strings is listed there. Additionally, the strings should be available in WPML → Translation Management → Jobs.
If the strings are still not visible, we suggest the following steps:
1. Ensure that the Multibyte String extension is enabled on your server, as it is a requirement for WPML to function properly. You can find more information about the minimum requirements for WPML here: https://wpml.org/home/minimum-requirements/
2. After confirming the extension is enabled, resend the strings for translation.

Please note that the solution provided might be outdated or not applicable to your case. If the issue persists, we highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket: Contact WPML support.

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This topic contains 6 replies, has 2 voices.

Last updated by Andrey 9 months, 3 weeks ago.

Assisted by: Andrey.

Author Posts
April 9, 2024 at 7:33 pm #15501222

drazenS

Tell us what you are trying to do?

I wanted to automatically translate some strings so I checked them all (25), and added them to the basket. Then I went to Translation management where I didn't find any strings but it counted 25. Then I cleared the basket, and now the strings are waiting for translator but I can't find how or where can I translate them.

Is there any documentation that you are following?

There is many documentation/topics I followed trying to solve the problem, but I didn't find anything helpful.

Is there a similar example that we can see?

What is the link to your site?

hidden link

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April 9, 2024 at 8:15 pm #15501364

Andrey
Supporter

Languages: English (English ) Russian (Русский )

Timezone: Europe/Kyiv (GMT+02:00)

Have you tried to check WPML → Translations? The translation job containing these strings should also be available in WPML → Translation Management → Jobs.

https://wpml.org/documentation/translating-your-contents/

April 10, 2024 at 5:39 am #15502094

drazenS

Yes, I checked. No strings are available for translation.

April 10, 2024 at 1:21 pm #15504964

Andrey
Supporter

Languages: English (English ) Russian (Русский )

Timezone: Europe/Kyiv (GMT+02:00)

Could you please update your WPML plugin to the latest version 4.6.10 and add-ons to benefit from the latest bug fixes and improvements? This may not necessarily resolve your problem, however, in order to troubleshoot the issue best we need to work on the latest code available.

You can check the latest released versions under "My Account -> Downloads" on this site. Instructions to update can be found here: http://wpml.org/faq/install-wpml/

Please remember to backup your database first before you proceed.

After updating, please let me know if the issue persists. Additionally, try turning off all plugins except WPML to see if the problem persists.

April 11, 2024 at 11:36 am #15508807

drazenS

HI Andrey,

I updated the plugin like you said, but that didn't fix the issue.

April 11, 2024 at 8:09 pm #15510926

Andrey
Supporter

Languages: English (English ) Russian (Русский )

Timezone: Europe/Kyiv (GMT+02:00)

I need to request temporary access (wp-admin and FTP) to your site – preferably to a test site where the problem has been replicated if possible – in order to be of better help. You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it.

Please include the steps to replicate the problem.

April 14, 2024 at 2:42 pm #15516184

Andrey
Supporter

Languages: English (English ) Russian (Русский )

Timezone: Europe/Kyiv (GMT+02:00)

Thank you for your feedback.

Could you please try the following?

– Enable Multibyte String extension on your server. This extension is required.

https://wpml.org/home/minimum-requirements/

– Resend those strings for translation.

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