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Supporter timezone: Asia/Jerusalem (GMT+03:00)

This topic contains 5 replies, has 2 voices.

Last updated by Itamar 5 months, 3 weeks ago.

Assisted by: Itamar.

Author Posts
October 31, 2023 at 12:25 pm #14699599

ROGER

I am trying to: translate pages

Link to a page where the issue can be seen: hidden link

I expected to see: normal edition (pencil icon)

Instead, I got: refreshing icon turning and turning

Thank you for your support

October 31, 2023 at 12:45 pm #14699811

Itamar
Supporter

Languages: English (English ) Hebrew (עברית )

Timezone: Asia/Jerusalem (GMT+03:00)

Hi,

How did you translate this page?

Can you please go to WPML -> Support -> Advanced Translation Editor Error Logs, check if there are any errors there, and share them with me?

Regards,
Itamar.

October 31, 2023 at 3:23 pm #14701771

ROGER

Hi,
We are using Advanced Translation Editor.

Error Logs shows:
Event:
Job Download

Description:
Call to a member function get() on null /var/www/vhosts/novaweb.tugawear.com/httpdocs/wp-content/plugins/woocommerce-request-a-quote/templates/quote/addify-quote-request-page.php:13

Extra data:
{"downloadUrl":"https:\/\/ate-production.s3proxy.wpml.org\/translated_xliffs\/xliffs\/055\/801\/031\/original\/translated_80288972_Demanar_pressupost20231031-10230-1pm6ihd.xliff20231031-3331-17zbh6b.xliff?Expires=1699370314&Signature=m-wLmwR4eAsEe6ndJBUFjIee7pUStTBQxGgWivLVc~L~rBOiyy-d2mt28hul0rQSikK6DpdpMmivAyk~rza1DPV~VacrkRqjq~lGguf6nROmQimO5BhaB8divybmESg~uVRiBxewRVIvt60WoM7ed9nl2appNNUMw97luz895LWfiyMVqgHpkmNLEA~94XIM-3-AGV3VsXGidbJvj~TPjz5ItJj5j9ZhbT9JxcNvsjW5G4Hs2fu3a0IEkyr50nUzbb6UdZKlmZ9tqILArXT-O8j5fIzA6Uy1XEXJKllH3GZgIJCnud1virx~dZ9JoLWbesqsqCPxQaNvaYksWLM-gg__&Key-Pair-Id=K1C11UVRQNXLRQ"}

Since the error is about "Request a Quote for WooCommerce" by Addify, I've desactivated it and translations work. The problem is that we need this plugin funcionality on our web.

I appreciate your help.

November 1, 2023 at 12:38 pm #14707483

Itamar
Supporter

Languages: English (English ) Hebrew (עברית )

Timezone: Asia/Jerusalem (GMT+03:00)

Hi,

The plugin Request a Quote for WooCommerce by Addify (hidden link) is unknown to us and not officially compatible with WPML and WooCommerce Multilingual & Multicurrency. You can check it here. https://wpml.org/plugin/.

However, we'll continue to do our best to help you with this issue. I can see that on your site, the Request a Quote for WooCommerce plugin is on version 2.4.6. But the latest version, according to the link above, is 2.5.1.

Can you please update this plugin and check if it solved this problem?

Alternatively, please consider using another plugin that seems to have the same features and is officially compatible with WPML. It is the YITH WooCommerce Request a Quote plugin. You can check about this plugin here.

https://wpml.org/plugin/yith-woocommerce-request-a-quote/

hidden link

If updating the Request a Quote for WooCommerce plugin to its latest version does not help and if you still want to use that plugin, we will need to proceed with replicating the issue on a clean WordPress installation. But first, please proceed with my suggestion and consider the alternative.

Regards,
Itamar.

November 6, 2023 at 9:37 am #14736113

ROGER

Hi Itamar,
We are trying to fix it with Addify's technical support.
If we can't get it to work, we will have to change the plugin, as you say. Thank you!

November 6, 2023 at 1:51 pm #14738517

Itamar
Supporter

Languages: English (English ) Hebrew (עברית )

Timezone: Asia/Jerusalem (GMT+03:00)

Thanks for updating me on this.

I'll wait to hear from you in case it is needed.

Regards,
Itamar.

The topic ‘[Closed] Translations stuck on refreshing status’ is closed to new replies.