unable to update existing products to a specific product category

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client was unable to update existing products to a specific brand, modify the product category, or change the product images. Additionally, there was an issue with product images not updating correctly in the translated version.
Solution:
We recommended the following steps:
1. Navigate to WCML > Status > Troubleshooting and run the option "Duplicate terms (please select attribute)" to fix the initial issue.
2. Edit the primary language of the product and click "save/update".
3. Retranslate the product to ensure that the brand and category updates are copied to the English language product.
For the issue with the images not updating on the translated page, we have split the ticket and are addressing it separately here.

Please note that the solution provided might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.

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This topic is split from https://wpml.org/forums/topic/in-the-translation-backend-interface-brands-are-unavailable/

Tagged: WCML

This topic contains 3 replies, has 0 voices.

Last updated by Kor 1 day, 21 hours ago.

Assisted by: Kor.

Author	Posts
February 24, 2025 at 2:44 pm #16741665
chun-haoH	The brand page is now accessible, thank you very much! However, I am still unable to update existing products to a specific brand, modify the product category of existing products, or change the product images to different ones. Example product: hidden link • I would like to add this product to the brand: Mumuzi • I would like to change its categories to: Underwear Fetish, Panty Fetish, Mumuzi Panty Fetish • I would like to update the SEO preview image and the featured product image. I would appreciate your help in resolving these issues. Thank you!
February 24, 2025 at 3:20 pm #16741930
Kor Supporter Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your patience. This is what I've done to fix it. I've opened the troubleshooting link here in WCML > Status > Troubleshooting link here hidden link I ran the options like " Duplicate terms ( please select attribute )" and it fixed the issue. Now, I edited the primary language of this product hidden link and I clicked "save/update" Then, retranslating the product to English copies the product brand and category to the English language product here hidden link Could you check?
February 24, 2025 at 4:09 pm #16742090
chun-haoH	Yes, it is working fine now. I tried adding a new product by duplicating an existing one, then modified the title, content, and product images. However, I found that the product images in the English version were incorrect. I then followed these steps: WCML > Status > Troubleshooting > Duplicate terms (please select attribute) > Edit the primary language of the product > Click “save/update” > Done But the product images in the English version are still incorrect. Also, what does “7 left” mean next to Duplicate terms (please select attribute)? New threads created by Kor and linked to this one are listed below: https://wpml.org/forums/topic/product-images-in-the-translated-language-is-incorrect/
February 25, 2025 at 12:50 am #16743651
Kor Supporter Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your reply. I'm glad that worked for you. As for your new issue regarding the images not updating on the translated page, I've split the ticket here https://wpml.org/forums/topic/product-images-in-the-translated-language-is-incorrect/ so that we can follow up. As for this ticket, please mark it as resolved.