You are using an expired account of WPML - but it's not!

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Supporter timezone: Europe/Vienna (GMT+02:00)

Tagged: Bug

This topic contains 12 replies, has 2 voices.

Last updated by Bigul 1 year, 11 months ago.

Assisted by: Bigul.

Author	Posts
May 19, 2023 at 12:39 pm #13679257
franchellaA	I got valid license but it's showing as expired...
May 19, 2023 at 3:43 pm #13680473
Bigul WPML Supporter since 01/2013 Languages: English (English ) Timezone: Europe/Vienna (GMT+02:00)	Hello, Welcome to the WPML support forum. I will do my best to help you to resolve the issue. To help you faster, I've enabled debug information for this support ticket. Please see this link for how to get this information from your site and give it to us: http://wpml.org/faq/provide-debug-information-faster-support/ Is there any difference after clicking on the Refresh account status button? If the issue exists, please try the following steps to register the site with a new key after a full site backup{mandatory} and make sure you are getting the expected result or not. - Go to your account page (https://wpml.org/account/sites/) - Delete the key for the site - Go to Plugins>>Add New>>Commercial tab - Click on "Unregister WPML from this site" - Refresh the page - Click on "Get a key for this site" - Copy the newly generated code - Visit back to Plugins>>Add New>>Commercial tab - Register the site with the new key Please refer to the following documentation for more details. hidden link https://wpml.org/faq/install-wpml/#register https://wpml.org/faq/troubleshooting-registration/ -- Thanks! Bigul
May 24, 2023 at 1:03 pm #13707517
franchellaA	Even when I click the "Unregister WPML from this site" it does not remove my key, so I cannot reinstall / reinsert that key. I reinstalled plugins to the latest version already, but OTGS plugin seems to be inactive yet. Can you help? hidden link OTGS_Template_Service_Php_Model Object ( [attributes:OTGS_Template_Service_Php_Model:private] => Array ( [body] => OTGS_Template_Service_Php_Model Object ( [attributes:OTGS_Template_Service_Php_Model:private] => Array ( [action] => site_key_validation [site_key] => qpBonCu3nv [site_url] => hidden link [source] => 3 [using_icl] => [wpml_version] => 4.6.3 [installer_version] => 3.0.5 [theme] => Speed Queen Commercial [site_name] => Speed Queen Commercial [repository_id] => wpml [versions] => OTGS_Template_Service_Php_Model Object ( [attributes:OTGS_Template_Service_Php_Model:private] => Array ( [sitepress-multilingual-cms] => 4.6.3 [wpml-string-translation] => 3.2.5 ) ) ) ) [timeout] => 45 ) ) Site key not matching
May 24, 2023 at 5:34 pm #13710367
Bigul WPML Supporter since 01/2013 Languages: English (English ) Timezone: Europe/Vienna (GMT+02:00)	Hello, Thank you for the updates. Please fill in the private details fields after a full site backup. I would like to access the admin area of your site for further checking. Refer to the following links for more details about our private information sharing policies. https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/ hidden link -- Thanks! Bigul
May 29, 2023 at 2:45 pm #13733547
Bigul WPML Supporter since 01/2013 Languages: English (English ) Timezone: Europe/Vienna (GMT+02:00)	Hello, Please check my last message. It is marked as private because of the confidential information. Thank you for your understanding. -- Thanks! Bigul
May 29, 2023 at 5:43 pm #13734537
franchellaA	Your IP address 106.194.37.156 allowed for my domain. Can you check?
May 30, 2023 at 6:08 am #13735929
Bigul WPML Supporter since 01/2013 Languages: English (English ) Timezone: Europe/Vienna (GMT+02:00)	Hello, Thank you for the updates. Sorry, the IP is changed to 223.227.53.151 now. Is it possible to share a login URL with encrypted credentials for 3-4 days? It will help us a lot. -- Thanks! Bigul
May 31, 2023 at 4:46 pm #13748977
franchellaA	Your IP is now whitelisted until it changes again. Let me know if you are able to access my site. Thanks,
June 2, 2023 at 8:22 am #13759137
Bigul WPML Supporter since 01/2013 Languages: English (English ) Timezone: Europe/Vienna (GMT+02:00)	Hello, Thank you for the updates. But sorry, it didn't help. Because the IP has changed. So I have shared the details with our System team. As per our records, the Site URL hidden link; is not registered in our records. Because of the multisite, may the main Site URL is registered in WPML.org records. So please check the main site URL is registered in your WPML.org account - https://wpml.org/account/sites/ -- Thanks! Bigul
June 2, 2023 at 12:58 pm #13761767
franchellaA	I registered it again, but never see the option to change my keys. So I cannot update, do nothing! HELP! Is there another way to talk to you, so we can whitelist your IP at the time you will be able to access it?
June 2, 2023 at 4:41 pm #13763129
Bigul WPML Supporter since 01/2013 Languages: English (English ) Timezone: Europe/Vienna (GMT+02:00)	Hello, Thank you for the updates. Just for confirmation, check the attached image and please click the Unregister link of the warning in Plugins>>Add New>>Commercial tab. Does it help? If the bug exists, please share a screencast of it. We have chat support. You can have a live discussion with one of our forum moderators. Or is it possible to share a temporary automatic login URL? -- Thanks! Bigul
June 2, 2023 at 5:41 pm #13763349
franchellaA	Take a look: hidden link You can see nothing happens at all. I cannot find the chat button... where is it?
June 3, 2023 at 9:12 am #13764173
Bigul WPML Supporter since 01/2013 Languages: English (English ) Timezone: Europe/Vienna (GMT+02:00)	Hello, Thank you for the feedback. You can start a new chat ticket from the following URL. https://wpml.org/forums/forum/english-support/ But on weekends we only have limited support. Thank you for your patience. -- Thanks! Bigul

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