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This topic contains 12 replies, has 4 voices.
Last updated by pamelaW 1 year, 9 months ago.
Assisted by: Bobby.
Author | Posts |
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January 22, 2023 at 3:40 pm #12866963 | |
pamelaW |
Hi, "We have detected a problem with some tables in the database. Please contact WPML support to get this fixed. Lost connection to MySQL server during query Array In the WPML support page on the website is also this mentioned: I have also an error log. Hope you can help me! Pamela |
January 22, 2023 at 5:53 pm #12867377 | |
Itamar Supporter
Languages: English (English ) Hebrew (עברית ) Timezone: Asia/Jerusalem (GMT+02:00) |
Hi, Pamela. Before your ticket is assigned to one of my colleagues, please allow me to walk you through some initial debugging steps. This will help speed up the support process. For the message that shows on your site, please check the following two known issues we have and proceed according to the recommendations to check if it solves the issue on your site. https://wpml.org/errata/missing-_icl_strings-_icl_string_translations-data-tables/ Multibyte String extension issue https://wpml.org/home/minimum-requirements/ If this PHP extension is not active on your server, you need to install it. If you are unsure what to do, please ask the support of your hosting service to install it for you. We can not install it for you. Regards, |
January 23, 2023 at 5:50 am #12868965 | |
pamelaW |
Thank you, I'll look at this later today. Regards, Pamela |
January 23, 2023 at 7:30 am #12869227 | |
pamelaW |
Hi, Tested - No result: I have contacted the hosting to get PHP Multibyte String extension installed: Regards, Pamela |
January 23, 2023 at 10:39 am #12871499 | |
Andreas |
Thank you for your reply. When you have news from the Hosting company, please share in order to see if this will fix your issue. Regards, |
January 23, 2023 at 1:51 pm #12873485 | |
pamelaW |
Hi, Would you please help me. Pamela |
January 24, 2023 at 1:18 am #12876353 | |
Bobby Supporter
Languages: English (English ) Timezone: America/Los_Angeles (GMT-08:00) |
Hi Pamela, with the PHP multibyte installed please 'x' out the warning and refresh the page. does it repopulate? |
January 24, 2023 at 6:14 am #12877341 | |
pamelaW |
Hi, Pamela |
January 24, 2023 at 8:26 pm #12884855 | |
Bobby Supporter
Languages: English (English ) Timezone: America/Los_Angeles (GMT-08:00) |
I would like to request temporary access (wp-admin and FTP) to your site to test the issue. **Before we proceed It is necessary to take FULL BACKUP of your database and your website. Providing us with access, you agree that a backup has been taken ** I often use the Duplicator plugin for this purpose: http://wordpress.org/plugins/duplicator/ NOTE: If access to the live site is not possible and the staging site does not exist please provide me with a duplicator package created with the duplicator plugin. Thank you, |
January 26, 2023 at 2:42 am #12894475 | |
Bobby Supporter
Languages: English (English ) Timezone: America/Los_Angeles (GMT-08:00) |
Hi Pamela, Thank you for providing me with the access details! Is it possible to deactivate the 2FA check? |
January 26, 2023 at 6:50 am #12895041 | |
pamelaW |
Sorry, for the 2FA check, it is now deactivated. |
January 26, 2023 at 6:34 pm #12900107 | |
Bobby Supporter
Languages: English (English ) Timezone: America/Los_Angeles (GMT-08:00) |
Hi there, I was able to remove the warning and also run the WPML trouble shooting actions. Now I do notice there is still a random error 500 that happens in the backend every now and then. (Reloading the page a second time works) This is the error I was able to catch in the log [26-Jan-2023 07:30:28 UTC] Cron-ajastuksen virhe uudelleenajastuksen hookissa: litespeed_task_vpi, Virhekoodi: could_not_set, Virheviesti: Ajastettujen tehtävien listaa ei voitu tallentaa., Data: {"schedule":"litespeed_filter","args":[],"interval":60} It looks like it's related to CRON and Yoast. |
January 30, 2023 at 8:23 am #12918963 | |
pamelaW |
Thank you! My issue is resolved now. Would you please remove all links related to the domain. Thank you! |