Post categories in original language have disappeared

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Tagged: Documentation request, Not WPML issue

This topic contains 9 replies, has 0 voices.

Last updated by Carlos Rojas 5 days, 16 hours ago.

Assisted by: Carlos Rojas.

Author	Posts
April 4, 2025 at 9:23 pm #16899087
karenM-15	Background of the issue: I need help with post categories on my site hidden link. WPML has deleted my original language categories and only kept the Spanish, translated versions. Symptoms: Post categories in the original language have disappeared. Questions: How do I fix the issue of missing original language categories?
April 6, 2025 at 1:13 pm #16901271
Osama Mersal WPML Supporter since 02/2020 Languages: English (English ) Arabic (العربية ) Timezone: Africa/Cairo (GMT+02:00)	Hi, Thanks for contacting WPML forums support. I'll be glad to help you today. First of all, sorry for the late reply; it was due to a higher workload. Please let me know if you changed the default language recently or edited the English language on the WPML-> Languages page. Best regards, Osama
April 6, 2025 at 5:44 pm #16901856
karenM-15	Hello Osama! Thank you for your help. I still need assistance, and no, I have made no edits since Friday. As you can see, because of this , my posts are now showing up on my website. hidden link
April 7, 2025 at 8:56 am #16902991
Carlos Rojas WPML Supporter since 03/2017 Languages: English (English ) Spanish (Español ) Timezone: Europe/Madrid (GMT+02:00)	Hello, My name is Carlos, and I will continue working on this ticket because my colleague Osama is on vacation. Could you tell me why you said: "WPML has deleted my original language categories" in your original message? Why WPML? Regards!
April 7, 2025 at 7:30 pm #16906039
karenM-15	Hello Carlos, The categories in the English language have disappeared or been hidden and only show up in Spanish. But when I try to re-make the category in English (the site's native language) it does a dash-2 for example: news-2. Please help.
April 8, 2025 at 8:57 am #16907789
Carlos Rojas WPML Supporter since 03/2017 Languages: English (English ) Spanish (Español ) Timezone: Europe/Madrid (GMT+02:00)	Thank you very much for your message. However, you haven't answered my question: why do you suspect WPML is related to this issue? Important note: I'm asking this because WPML plugins do not change the site's content in the original language.
April 8, 2025 at 5:17 pm #16910490
karenM-15	Because the categories disappeared when WPML did its latest update. I had to uninstall the WPML and roll the site back to before I installed WPML.
April 9, 2025 at 9:12 am #16912085
Carlos Rojas WPML Supporter since 03/2017 Languages: English (English ) Spanish (Español ) Timezone: Europe/Madrid (GMT+02:00)	Hi there, If you uninstalled WPML then the content lost the information in the database, which means that this is the cause of the issue, a human error, not WPML plugins. Please go to WPML -> Support -> Troubleshooting link -> Click on 'Set language information' (https://wpml.org/documentation/support/wpml-troubleshooting-options/) then double-check if the issue disappeared.
April 9, 2025 at 5:04 pm #16915157
karenM-15	Hello, I did what you suggested and it didn't work. This has been awfully unhelpful. I had to remove WPML from my site and still need assistance.
April 10, 2025 at 8:57 am #16917313
Carlos Rojas WPML Supporter since 03/2017 Languages: English (English ) Spanish (Español ) Timezone: Europe/Madrid (GMT+02:00)	Hi there, I still don't see the connection between WPML plugins and the missing categories in the original language, but I would like to take a closer look at the site and see if there is something in the configuration that might be related to this behavior, however, as I mentioned before, WPML doesn't make changes in the content of the original language, including the categories. Please share the access credentials to the site in your next message that I have set private. Make sure the WPML plugins are activated. Confirm you have a full site backup that you can restore if necessary.