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Supporter timezone: Europe/Zagreb (GMT+02:00)

This topic contains 4 replies, has 0 voices.

Last updated by Dražen 1 day, 7 hours ago.

Assisted by: Dražen.

Author Posts
April 3, 2025 at 6:16 am #16889875

pamelaW

Hi, I'm back again. One additional question regarding the product URL:
The default language is still Finnish 🙂 and here is an example of a product URL:
hidden link

in English:
hidden link

Is there still a conflict with the Product category base and Custom base: In English the product url has "standardi-tuotteet" still in Finnish though it is translated. (Images attached)

On the Finnish product page hidden link, all breadcrumbs links are working. On the English product page hidden link only socket is working, but the "standard products" is not working due to this problem.

Hope you still have time to help me!

Kind regards,

Pamela

April 3, 2025 at 6:34 am #16889964

pamelaW

Hi, have you changed to default theme? Can I change it back to Kadence?

April 3, 2025 at 6:48 am #16890049

Dražen
Supporter

Languages: English (English )

Timezone: Europe/Zagreb (GMT+02:00)

Hello,

yes, I need to debug issue further. I have reverted it now.

Is there a way you can provide us a staging site where we can check this further? As I see some PHP warnings, it might be something related to the server.

Also, if you can not provide a staging site, please provide a duplicator copy so I can check further safely.

- https://wpml.org/fr/faq/provide-supporters-copy-site/

Regards,
Drazen

April 3, 2025 at 7:02 am #16890080

pamelaW

Hi,
you will soon have login to my DEV-server. approx 30 minutes.

April 3, 2025 at 7:03 am #16890082

pamelaW

How can I submit the login to you? This ticket has no fields for that.

April 3, 2025 at 10:02 am #16891116

Dražen
Supporter

Languages: English (English )

Timezone: Europe/Zagreb (GMT+02:00)

Hello,

please provide it to the next private reply.

Regards,
Drazen

April 3, 2025 at 12:44 pm #16892263

Dražen
Supporter

Languages: English (English )

Timezone: Europe/Zagreb (GMT+02:00)

Hello,

thanks.

I have checked but could not find a solution, so I have escalated to our 2nd tier to check further.

I will update when I have some news, it can take a day or two.

Regards,
Drazen

April 3, 2025 at 1:10 pm #16892506

pamelaW

Hi,
thank you take your time. Our webhotel has also found this php-conflict so they are awared of it.

I hope you can solve it within some days.

Kind regards,

Pamela

April 3, 2025 at 1:24 pm #16892608

Dražen
Supporter

Languages: English (English )

Timezone: Europe/Zagreb (GMT+02:00)

Hello Pamela,

Please explain or share more info what do you mean by: "Our webhotel has also found this php-conflict so they are awared of it."

Regards,
Drazen

April 3, 2025 at 3:10 pm #16893402

pamelaW

Hi, here is a copy:

Here are the PHP errors I mentioned. I looked into it more closely, and this error cannot be fixed by changing the server settings, because the plugin for some reason cannot find the path to that file at all, and instead, the plugin tries to access this path (which is not a path at all):

File(WP Endpoints-de_DE.mo)

The error originates from this file:: /var/www/vhosts/fpw.hostaan.name/httpdocs/sh/wp-content/plugins/wpml-string-translation/classes/MO/Hooks/LoadTranslationFile.php -> from row 82 forward

DEV-site:

[Thu Apr 03 11:17:15.923155 2025] [proxy_fcgi:error] [pid 2831678:tid 2831688] [client 94.237.10.42:0] AH01071: Got error 'PHP message: PHP Warning: file_exists(): open_basedir restriction in effect. File(WP Endpoints-en_US.mo) is not within the allowed path(s): (/var/www/vhosts/fpw.hostaan.name/:/tmp/) in /var/www/vhosts/fpw.hostaan.name/httpdocs/sh/wp-content/plugins/wpml-string-translation/classes/MO/Hooks/LoadTranslationFile.php on line 82; PHP message: PHP Warning: file_exists(): open_basedir restriction in effect. File(WP Endpoints-en_US.l10n.php) is not within the allowed path(s): (/var/www/vhosts/fpw.hostaan.name/:/tmp/) in /var/www/vhosts/fpw.hostaan.name/httpdocs/sh/wp-content/plugins/wpml-string-translation/classes/MO/Hooks/LoadTranslationFile.php on line 85; PHP message: PHP Warning: file_exists(): open_basedir restriction in effect. File(WP Endpoints-de_DE.mo) is not within the allowed path(s): (/var/www/vhosts/fpw.hostaan.name/:/tmp/) in /var/www/vhosts/fpw.hostaan.name/httpdocs/sh/wp-content/plugins/wpml-string-translation/classes/MO/Hooks/LoadTranslationFile.php on line 82; PHP message: PHP Warning: file_exists(): open_basedir restriction in effect. File(WP Endpoints-de_DE.l10n.php) is not within the allowed path(s): (/var/www/vhosts/fpw.hostaan.name/:/tmp/) in /var/www/vhosts/fpw.hostaan.name/httpdocs/sh/wp-content/plugins/wpml-string-translation/classes/MO/Hooks/LoadTranslationFile.php on line 85; PHP message: PHP Warning: file_exists(): open_basedir restriction in effect. File(WP Endpoints-sv_SE.mo) is not within the allowed path(s): (/var/www/vhosts/fpw.hostaan.name/:/tmp/) in /var/www/vhosts/fpw.hostaan.name/httpdocs/sh/wp-content/plugins/wpml-string-translation/classes/MO/Hooks/LoadTranslationFile.php on line 82; PHP message: PHP Warning: file_exists(): open_basedir restriction in effect. File(WP Endpoints-sv_SE.l10n.php) is not within the allowed path(s): (/var/www/vhosts/fpw.hostaan.name/:/tmp/) in /var/www/vhosts/fpw.hostaan.name/httpdocs/sh/wp-content/plugins/wpml-string-translation/classes/MO/Hooks/LoadTranslationFile.php on line 85'

Production site:

[Thu Apr 03 11:26:31.015032 2025] [proxy_fcgi:error] [pid 3926525:tid 3926576] [client 94.237.35.67:0] AH01071: Got error 'PHP message: PHP Warning: file_exists(): open_basedir restriction in effect. File(WP Endpoints-en_US.mo) is not within the allowed path(s): (/var/www/vhosts/sh-teksor.fi/:/tmp/) in /var/www/vhosts/sh-teksor.fi/httpdocs/wp-content/plugins/wpml-string-translation/classes/MO/Hooks/LoadTranslationFile.php on line 82; PHP message: PHP Warning: file_exists(): open_basedir restriction in effect. File(WP Endpoints-en_US.l10n.php) is not within the allowed path(s): (/var/www/vhosts/sh-teksor.fi/:/tmp/) in /var/www/vhosts/sh-teksor.fi/httpdocs/wp-content/plugins/wpml-string-translation/classes/MO/Hooks/LoadTranslationFile.php on line 85; PHP message: PHP Warning: file_exists(): open_basedir restriction in effect. File(WP Endpoints-fi.mo) is not within the allowed path(s): (/var/www/vhosts/sh-teksor.fi/:/tmp/) in /var/www/vhosts/sh-teksor.fi/httpdocs/wp-content/plugins/wpml-string-translation/classes/MO/Hooks/LoadTranslationFile.php on line 82; PHP message: PHP Warning: file_exists(): open_basedir restriction in effect. File(WP Endpoints-fi.l10n.php) is not within the allowed path(s): (/var/www/vhosts/sh-teksor.fi/:/tmp/) in /var/www/vhosts/sh-teksor.fi/httpdocs/wp-content/plugins/wpml-string-translation/classes/MO/Hooks/LoadTranslationFile.php on line 85; PHP message: PHP Warning: file_exists(): open_basedir restriction in effect. File(WP Endpoints-de_DE.mo) is not within the allowed path(s): (/var/www/vhosts/sh-teksor.fi/:/tmp/) in /var/www/vhosts/sh-teksor.fi/httpdocs/wp-content/plugins/wpml-string-translation/classes/MO/Hooks/LoadTranslationFile.php on line 82; PHP message: PHP Warning: file_exists(): open_basedir restriction in effect. File(WP Endpoints-de_DE.l10n.php) is not within the allowed path(s): (/var/www/vhosts/sh-teksor.fi/:/tmp/) in /var/www/vhosts/sh-teksor.fi/httpdocs/wp-content/plugins/wpml-string-translation/classes/MO/Hooks/LoadTranslationFile.php on line 85'

April 4, 2025 at 6:22 am #16895193

Dražen
Supporter

Languages: English (English )

Timezone: Europe/Zagreb (GMT+02:00)

Hello,

thanks for getting back.

Can you please try/ask hosting to disable open_basedir restrictions from PHP settings and set them to none? Then try retranslate permalinks and let's see if that works.

Regards,
Drazen

April 4, 2025 at 12:21 pm #16897405

pamelaW

Hi,
it is now disabled on both sites. I test during the weekend. I'm back on Monday.

Kind regards,

Pamela

April 4, 2025 at 12:34 pm #16897441

Dražen
Supporter

Languages: English (English )

Timezone: Europe/Zagreb (GMT+02:00)

Hello Pamela,

sure, have a nice weekend.

Regards,
Drazen