This thread is resolved. Here is a description of the problem and solution.
Problem:
The client is unable to allocate prepaid credits to their site, specifically to a development site that has been changed to production. They also cannot see the option to allocate or transfer prepaid credits within the Translation Management tools, only the pay-as-you-go option is visible.
Solution:
1. Unregister and re-register the site with a new sitekey.
2. Assign credits again to the development site.
Refer to the documentation on how to unregister and register development sites:
To transfer credits back to your WPML.org account or add credits to your site:
1. On your site, use the option to transfer credits back to your WPML.org account.
2. On your WPML.org account, add credits to your site, or delete the sitekey to get credits back.
Refer to the documentation on how to assign automatic translation credits:
Assigning Automatic Translation Credits
If this solution doesn't look relevant, please open a new support ticket.
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This topic contains 3 replies, has 2 voices.
Last updated by 1 year, 1 month ago.
Assisted by: Long Nguyen.
