This thread is resolved. Here is a description of the problem and solution.
Problem:
The client is experiencing an issue where shipping methods translated via String Translation are still showing untranslated on the front end, specifically on the cart page. The client has already attempted several troubleshooting steps, including using WPML's Troubleshooting options, deleting and recreating translations, testing in a minimal environment, emptying the cache, and searching for admin strings.
Solution:
We first asked the client to ensure that the credentials provided for accessing the site are correct, as the ones shared were not working. We also inquired if other colleagues were working on the same issue to avoid duplicate tickets. We then recommended updating the WPML plugin to the latest version, 4.6.10, and its add-ons to benefit from the latest bug fixes and improvements. Although updating may not necessarily solve the problem, it is essential to troubleshoot on the latest code. We provided a link to the instructions for updating WPML: http://wpml.org/faq/install-wpml/. We also reminded the client to back up their database before proceeding with the update. We requested that the client inform us if the issue persists after the update and to provide feedback on the previous question.
Please note that the solution provided might be irrelevant due to it being outdated or not applicable to your case. If the issue persists, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If necessary, please open a new support ticket for further assistance at the WPML support forum.
This is the technical support forum for WPML - the multilingual WordPress plugin.
Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.
This topic contains 3 replies, has 2 voices.
Last updated by 10 months, 2 weeks ago.
Assisted by: Andrey.