Split: The menu in the other languages is showing twice

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client reported that the Main Menu disappeared from the WordPress admin area but was still visible on the frontend. After using WP Menu Sync, the Main Menu reappeared in the admin area, but two Main Menus appeared on the frontend in the secondary languages.
Solution:
We identified this as a known issue related to WP Menu Sync and the translation of custom menu items. You can read more about this issue here.
We recommend editing the menus directly in the affected languages (French, Catalan, and Portuguese) to correct the duplication. Before making any changes, please ensure to back up your entire site (both files and database).

If this solution does not apply to your case, or if it seems outdated, please check for related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. If issues persist, we highly recommend opening a new support ticket for further assistance.

This is the technical support forum for WPML - the multilingual WordPress plugin.

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This topic is split from https://wpml.org/forums/topic/impossible-to-translate-divi-components-anymore/

Tagged: Bug, Documentation request

This topic contains 3 replies, has 0 voices.

Last updated by Itamar 1 week ago.

Assisted by: Itamar.

Author	Posts
November 25, 2024 at 4:06 pm #16441124
nicolasA-35	Hello I made some tests. I still have some things broken. Before I restore the website, maybe you can help me. PROBLEM: The Main Menu has disappeared ONLY in the admin of wordpress. This Main Menu was still working on the frontend pages. I tried to use WP Menu Sync to solve the issue and I got the Main Menu back in the backend. But the issue is on the Frontend now, because there is 2 Main Menus instead of 1 on the secondary languages: -> hidden link -> hidden link -> hidden link I will stop touching at anything until I get your recommandations, I do not want to break anything more. NOTES: I would prefer to recover the old menu because all the translations were done already. Thanks for your help
November 25, 2024 at 4:23 pm #16441211
Itamar Supporter Languages: English (English ) Hebrew (עברית ) Timezone: Asia/Jerusalem (GMT+02:00)	Hi, You might have experienced a known issue, which you can read about here. https://wpml.org/errata/wp-menu-sync-translation-of-custom-menu-items/ When I edit the menu in French, I can see the problem. The menu is doubled. Please see the attached screenshot. I suggest you edit the menus in French, Catalan, and Portuguese and fix the problem directly on the menus. This is an alternative option to syncing the menus. ** Important! Please make a full site backup (files and DB) before you proceed with those steps** Regards, Itamar.
November 26, 2024 at 9:49 am #16443732
nicolasA-35	Hello, I restored the website because too many things were broken. Now the menus are clean and there is less problems. I still have the problem of "In progress" status. Thanks
November 27, 2024 at 10:35 am #16448627
Itamar Supporter Languages: English (English ) Hebrew (עברית ) Timezone: Asia/Jerusalem (GMT+02:00)	Hi, I'm glad that the menu issue is fixed now. I'd appreciate if you can mark this ticket as resolved. You already told me that the "In progress" issue is fixed on the other ticket here. https://wpml.org/forums/topic/impossible-to-translate-divi-components-anymore/#post-16435701 If it is the same issue, please continue with the other ticket. If it is a new issue, please open a new ticket. Thanks, Itamar.