Background of the issue:
I am trying to translate content from default English to Spanish using WPML on a page created with WP Bakery (Qode Bridge theme). I have been using this setup for more than 10 years and the issues are ocurring since a couple of updates.
The issue can be seen on this page: hidden link
Symptoms:
The translator editor doesn't show all fields for translation. I expected to see all fields for translation, but instead, I got missing fields.
Some pages are working while others are not.
The issue happens in new pages or old pages.
Switching from classic editor to advanced editor doesn't fix it.
I tried deactivating cache plugins and wp bakery.
I tried the workaround suggested: making a small modification to the default language, update, revert, update.
In some occasion I forced the editor to reload all the fields but I can't identify how I did it. I was able to translate the fields, save & exit and changes are showing on fronted and wordpress editor but when I click on edit translations, the fields sometimes are empty, sometimes have English content, sometimes has the translated content.
Questions:
Why are some fields missing in the translator editor when using WP Bakery?
How can I ensure all fields are available for translation?
If the author does not provide such a config, you can alternatively create one yourself. This config can be stored under WPML > Settings > Custom XML Configuration.
We can further offer a WPML test site on which we can recreate the issue and I assist you with a basic configuration for a couple of widgets, but if there are many affected widgets it would be better to reach the author of those widgets.
This is not a widget related issue for the following reasons:
- I have been using identical setup Theme + WP Bakery + WPML for more than 10 years.
- This issue came to scene a couple of WPML updates ago just I after updated WPML.
- The widgets are nothing but regular wp bakery regular text boxes.
- Text boxes appear in some pages while in others not.
- In a specific page some text boxes appears for translation while others not.
- Sometimes wmpl editor got stuck but when I insisted again and again, it displayed the text fields for translation. I edited and saved the Spanish translation, it shows in the wordpress editor but if I click on "edit translation" again, the translated content is overwrited with the default language.
I have used the WordPress Editor for translation but at some point, WPML overwrited the translated content with the default language. Also whenever I change the structure of the original content, the translated content looks like it is not rendering well.
Please, check the screenshot (11.png and 12.png) attahed for the url: hidden link
Notice how it shows a text box for translation but miss the rest of the content.
Also check on hidden link it display the Spanish translation. But if I click on edit translation, there are all text fields but WMPL overwrited it with the default language (screenshot 13).
Languages: English (English )Spanish (Español )German (Deutsch )
Timezone: America/Lima (GMT-05:00)
You can sadly not use the WordPress Editor and the WPML Translation Editor at the same time.
Each original content has a translation method setting inside the right sidebar of the WordPress Editor.
You can choose between:
- WPML Translation Editor
or
- WordPress Editor
If the setting is set to "WPML Translation Editor" then any manual edits that you have taken on the "WordPress Editor" will be overwritten.
---
Please complete one of the affected translations with the WPML Translation Editor. After that make a small edit on the original content. Now, update the translation using the WPML Translation Editor.
No ofense but I have been using your plugin for moren than 10 years, I'm web designer and have spend quite a lot of time on it. I'm experiencing issues that never occurred before.
What I'm describing is how I am troubleshooting in order to find any consistency with no luck. Translating directly on the editor was just a way to find out more about the issue.
I confirm that this post: hidden link
Set to WPML Translation Editor (14.png)
Still results in missing content when I try to edit the translation via translation editor (15.png).
I think the easiest way is creating an admin user for you, so you can take a look.
Languages: English (English )Spanish (Español )German (Deutsch )
Timezone: America/Lima (GMT-05:00)
Hello,
I would like to request temporary access (wp-admin and FTP) to the website to investigate the issue further.
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Video: hidden link
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Thanks, your modification solved most of the issues. When I edit and save the default language, the strings appears in most of the translations but there are still a few pages stuck.
For example: hidden link hidden link
Even when I modified the default English content, the translation editor is not updating on those, more default language content I update more strings are gone for translation.
If I "save and close" the translation, the new content appears in the Spanish version, but in English, while the previous translation is preserved. No strings shows up for translation.
I tried almost every option in the troubleshooting page with no success.
Any suggestion?
