Trying to translate our Shop Page

This thread is resolved. Here is a description of the problem and solution.

Problem:
You are trying to translate the Shop Page on your site from Swedish to German using WPML, but the German translation does not save and disappears after reloading the page.
Solution:
We recommend checking the WooCommerce -> WooCommerce Multilingual & Multicurrency -> Status -> WooCommerce Store Pages section and clicking the button to download the missing German store page. Once downloaded, you can translate the slug of the German shop page in WooCommerce -> WooCommerce Multilingual & Multicurrency -> Store URLs. For detailed guidance, please refer to our documentation on WooCommerce Multilingual & Multicurrency.

If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If issues persist, please open a new support ticket.

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Tagged: Documentation request, WCML

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Last updated by kristofferN 2 weeks, 6 days ago.

Assisted by: Itamar.

Author	Posts
November 14, 2024 at 9:26 am #16401394
kristofferN	Background of the issue: I am trying to translate the Shop Page on my site hidden link using WPML. I have successfully translated it from Swedish to English, but I am having trouble with the German translation. Symptoms: The German translation does not save. After translating and reloading the page, the translation disappears. Questions: Why does the German translation not save when the English translation does? Is there a solution to ensure the German translation is saved?
November 14, 2024 at 10:43 am #16401744
Itamar Supporter Languages: English (English ) Hebrew (עברית ) Timezone: Asia/Jerusalem (GMT+02:00)	Hi, The screenshot shows the translation of the slug (URL part) on the shop page. Not translating the slug should still allow the translation of the shop page. But I assume the problem is actually with the translating shop page itself. I want to check this problem on your site. If you need further help with this, please share the access details to your site with me. I'm enabling a private message for the following reply. Privacy and Security Policy We have strict policies regarding privacy and access to your information. Please see: https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/ IMPORTANT - - Please backup the site files and database before providing us access. -- -- If you have a staging site where the problem can be reproduced, it is better to share access to the staging site.-- Regards, Itamar.
November 14, 2024 at 1:22 pm #16402715
Itamar Supporter Languages: English (English ) Hebrew (עברית ) Timezone: Asia/Jerusalem (GMT+02:00)	Hi, and thanks for the access details. In WooCommerce -> WooCommerce Multilingual & Multicurrency -> Status -> WooCommerce Store Pages, I clicked the button to download the missing German store page. It is now available here. hidden link You can translate the slug of the German shop page in WooCommerce -> WooCommerce Multilingual & Multicurrency -> Store URLs. Please check our WooCommerce Multilingual & Multicurrencyguide here. https://wpml.org/documentation/related-projects/woocommerce-multilingual/#urls Please confirm that the issue is resolved now. Regards, Itamar.
November 14, 2024 at 1:34 pm #16402878
kristofferN	Wow! So fast and so well executed! Many thanks for great support!