This thread is resolved. Here is a description of the problem and solution.
Problem:
If you're experiencing issues accessing credits on both your live and staging sites after linking them via the WPML dashboard, it might be due to the credits being stuck in an old automatic translation account.
Solution:
First, visit https://wpml.org/account and use the "add/remove credits" button to move the credits back to your WPML.org account. Next, navigate to https://wpml.org/account/sites/, remove the current site key, and generate a new one. Then, go to your website's backend, under Plugins > Add new > Commercial, unregister WPML from the old key and re-register it with the new key. Finally, re-add the credits to your site by following the steps outlined here: https://wpml.org/documentation/automatic-translation/how-to-assign-automatic-translation-credits-to-your-sites/.
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If needed, please do not hesitate to open a new support ticket for further assistance.
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Last updated by 1 week, 1 day ago.
Assisted by: Mihai Apetrei.
