Hi there,
I have two custom tax. relation (by Jet Engine) City is parent and Area is child.
City 1 (Area 1, Area 2 )
City 2 (Area 3, Area 4)
In original lang they are related, but after translate in secondary lang they are not related.
Welcome to the WPML support forum. I will do my best to help you to resolve the issue.
This may be a compatibility issue. Which Jet Engine Module/Element you are using for this?
Please let us know the exact steps to reproduce the issue on your site. It will be great if you can share a couple of screenshots for a better understanding.
Hi Bigul,
I have custom tax City (Ciudad in spain) and Area (Zona)
Which area have only one City as Parent City
City 1 (Area 1, Area 2 )
City 2 (Area 3, Area 4)
They are related tax
After the translate ("WPML" > "translate taxonomy") !in secondary language! they are not related. But still related in main language.
Why is this relations not preserved after translation?
Thank you for the updates. Please take a site backup, and visit WPML>>Taxonomy Translation and click on the *Hierarchy Synchronization* tab. Then Sync the hierarchy terms to the secondary language and make sure you are getting the expected results or not.
Thank you for the updates. A couple of requests for tracking this.
a) Please let us know the exact steps to reproduce the issue on your site. It will be great if you can share a screencast for a better understanding.
b) Please fill the private details fields after a full site backup{mandatroy}. I would like to access the admin area of your site for further checking. Refer to the following links for more details about our private information sharing policies.
