This thread is resolved. Here is a description of the problem and solution.
Problem: The client was experiencing issues with translating category links in an Avada layout for news categories. Although the categories were translated, the links on the site were not automatically translated, and there was no manual option to replace them. Additionally, the layout was not displayed correctly for the translated categories.
Solution: We recommended the following steps: 1. Ensure that WPML is registered and that all plugins, including WPML and related ones, are updated to their latest versions. 2. Translate the category names and slugs by going to WP-Admin -> WPML -> Taxonomy Translation, selecting "Categories" from the dropdown, and translating each category name/slug. More information can be found here: Translating Post Categories and Custom Taxonomies. 3. Check and set the same layouts for the translation languages as the default language. This involves adding the layout to the "Archives" section for each category in the Avada layout settings.
If these steps do not resolve the issue or if the solution seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at WPML Known Issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML Support Forum.
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We are using Avada layout for news categories. All sections are translated. For example hidden link and German translation: hidden link
Taxonomies Translation for categories is Translatable: hidden link
But in spite of this, the links to the news category are not translated automatically and there is no way to replace them manually in the translation.
Could you please advise us how to proceed in this case?
Thank you for contacting WPML Support, I will gladly help you.
Can you please share WPML support debug information from your site?
* To provide the debug information:
- Login to your site and go to WPML -> Support, in there click on the “debug information” link at the bottom of the page.
- Once on the “debug information” page, select the entire text box content and copy it.
- Go back to our support forum, find the debug information box, and paste it.
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1) Can you tell me how are you translating the categories?
2) Could you please set the option "Translatable only show translated items" on WPML -> Settings -> Taxonomies Translation and check if the issue persists?
We want to translate only the page of the post categories, and leave the posts themselves untranslated, in the original language.
The setting "Translatable only show translated items" doesn't solve the problem, it just adds new ones. The posts are no longer displayed on translated pages.
No, that's not the way to do it.
In this case, in fact, another category of posts is created. Layout is assigned to a category, we have to assign it to a new translation category. And it would work if it worked.
But, unfortunately, when you assign layout to a translated category, it doesn't work on it.
I would need some more information to better understand the issue you are facing.
1) Could you please help me with a screenshot or a video (you can use loom.com or monosnap.com and share the link with me) explaining the steps you are following on translating the category and assigning it to the layout?
2) I would need temporary access to your site's WP-admin to investigate this issue and understand it better.
Please fully back up your site (files and database) and confirm it in your next reply.
Your next reply is set to private for you to provide the username and password details.
You can investigate the issue on the staging site you backed up.
Evaluate the problem on the example of "News" post category.
If we take Spanish, this is how it works for us, as the layout is displayed correctly: hidden link.
In this case the category is not translated.
The only problem is that the links on the site are not translated.
If we take German, the category is translated here: hidden link.
And layout is not displayed on this page, although the category is assigned in the layout display conditions.
We need the lauoyt to be translated and the posts to remain in the original language. Preferably, the categories should remain original too. But at the same time the links on the site were translated.
I was able to access the staging site and I noticed that WPML wasn't registered and that several plugins needed updating. Could you please register WPML and update the plugins and check if the issue persists?
1) On the staging site where you gave access, on my end I still see that there are plugins that need updating and the WPML is still not registered. Did you perform the updates on that website or the production one?
2) Could you please perform the updates on the staging site in order we can proceed with troubleshooting the issue on that site?
I have updated all plugins related to Contact form 7 and Advancet custom fields. I have also registered the site in WPML.
Could you please specify which plugins need to be updated for WPML to work correctly?
I checked further and, I noticed that the default language (English) has some layouts that are not set for the translations (please check the attached images).
Could you please check and set the same layouts for the translation languages as well?
andreyK-12 confirmed that the issue was resolved on 2024-03-22 07:04:17.
This ticket is now closed. If you're a WPML client and need related help, please open a new support ticket.
