we bought credits but not available on site

This thread is resolved. Here is a description of the problem and solution.

Problem:
You are experiencing issues with WPML translation credits not appearing on your site after purchase.
Solution:
To resolve this issue, we recommend the following steps:
1. Log in to your WPML account by visiting https://wpml.org/.
2. Check your account details at https://wpml.org/account/.
3. Ensure that the credits are correctly assigned to your site by visiting https://wpml.org/account/sites/.
For more detailed instructions, please refer to our documentation on how to assign credits: https://wpml.org/documentation/automatic-translation/how-to-assign-automatic-translation-credits-to-your-sites/.

If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please do not hesitate to open a new support ticket at WPML support forum.

0% of people find this useful.

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

Tagged: Account Issues

This topic contains 2 replies, has 1 voice.

Last updated by Andrey 2 months, 3 weeks ago.

Assisted by: Andrey.

Author	Posts
February 14, 2025 at 4:50 pm #16707538
elvisL-3	Background of the issue: I am trying to use credits that I purchased for WPML on my site hidden link. Symptoms: The credits I bought are not available on the site. Questions: Why are the purchased credits not showing up on my site? How can I make the credits available on my site?
February 14, 2025 at 4:51 pm #16707540
elvisL-3	please check we have 90000 credits
February 14, 2025 at 5:23 pm #16707620
Andrey WPML Supporter since 06/2013 Languages: English (English ) Russian (Русский ) Timezone: Europe/Kyiv (GMT+03:00)	I'm sorry to hear that you're having trouble with your WPML translation credits. First, you need to ensure that these credits are assigned to your site. Please follow these steps: 1. Log in to https://wpml.org/ and check your account at https://wpml.org/account/. 2. Verify that the credits are assigned to your site by visiting https://wpml.org/account/sites/. For more details, you can refer to the documentation here: https://wpml.org/documentation/automatic-translation/how-to-assign-automatic-translation-credits-to-your-sites/.