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Supporter timezone: Europe/Madrid (GMT+01:00)

This topic contains 2 replies, has 0 voices.

Last updated by Marcel 10 hours, 54 minutes ago.

Assisted by: Marcel.

Author Posts
January 31, 2025 at 5:59 pm #16656911

basv-25

Hi Marcel, with the use of the custom code the reviews appear well now on all product pages, so that is really nice.

For the all reviews block, this is a standard woocommerce block and I believe it is handled by WPML. See this https://wpml.org/forums/topic/how-to-show-customer-reviews-block-originally-in-any-language/ topic as well.

It should show the translated reviews. But I'm afraid that because of I need to use custom code to show the translated reviews on the product pages, that I need custom code to make it work with the all reviews block as well. Can your team look into this please?

Thanks so much.

January 31, 2025 at 6:03 pm #16656927

Marcel
Supporter

Languages: English (English ) German (Deutsch )

Timezone: Europe/Madrid (GMT+01:00)

Hi,

can you confirm if the block works when the workaround (child theme) is deactivated?

If not, we may need to reproduce this issue in a sandbox environment. It's unclear why it worked in the linked example, but not on your side. The current workaround should not interfere here, and ideally, no additional workaround should be needed, as the block implementation is technically different from the one on the product page.

Best regards,
Marcel

February 1, 2025 at 10:27 am #16658158

basv-25

Hi Marcel, thank you for creating a new ticket.

I've created a staging environment with only Woocommerce and WPML activated. Theme TwentyTwenty. No additional codes at all.

Here's the link to the all reviews page with the standard woocommerce all reviews block.

hidden link

The translated reviews don't appear unfortunately.

I can give you access to our staging area or I can send you a link where you can download a backup from this environment.

Thank you for your help once more,

Have a nice weekend,

February 3, 2025 at 12:47 pm #16662734

Marcel
Supporter

Languages: English (English ) German (Deutsch )

Timezone: Europe/Madrid (GMT+01:00)

Hi,

yes please! I would like to request temporary access (wp-admin and FTP) to your site to take a better look at the issue. It would be better to a testing site where the issue is replicated.

You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it.
Maybe I'll need to replicate your site locally. For this, I’ll need to temporarily install a plugin called “Duplicator” or "All in One WP Migration" on your site. This will allow me to create a copy of your site and your content. Once the problem is resolved I will delete the local site. Let me know if this is ok with you.
IMPORTANT
-Please make a backup of site files and database before providing us access.
-If you do not see the wp-admin/FTP fields this means your post & website login details will be made PUBLIC. DO NOT post your website details unless you see the required wp-admin/FTP fields. If you do not, please ask me to enable the private box. The private box looks like this:
hidden link"">hidden link;

Best Regards,
Marcel

February 7, 2025 at 8:03 am #16678125

basv-25

Hi Marcel, could you login to our staging area? Thanks

February 7, 2025 at 5:25 pm #16680739

Marcel
Supporter

Languages: English (English ) German (Deutsch )

Timezone: Europe/Madrid (GMT+01:00)

Hi,

Apologies for the delay. I needed extra time to test this in a sandbox environment to ensure accurate results.

This behavior appears to be expected. I attempted to reproduce the issue in an isolated sandbox environment, and the results were the same:

Translated reviews do not appear in the Review block:
- hidden link">English Reviews
- hidden link">Spanish Reviews
Reviews are only displayed in the language they were originally created in, based on the checkbox setting in WooCommerce → WooCommerce Multilingual. They do not appear as "(translated)."

Given that this functionality is not currently supported, we will need to handle this as a feature request.

Best regards,
Marcel