Translating a subdomain

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Supporter timezone: Europe/Bucharest (GMT+02:00)

Tagged: Exception

This topic contains 6 replies, has 1 voice.

Last updated by alessandroS-73 12 hours, 26 minutes ago.

Assisted by: Mihai Apetrei.

Author	Posts
January 27, 2025 at 5:21 pm #16638927
alessandroS-73	Background of the issue: I want to translate the subdomain (www.tacs.it/collezioni) that has wp admin reserved access. However, this reserved wp admin has no plugin section. I am trying to manage the translation of the subdomain page hidden link from the parent wp admin (www.tacs.it). Symptoms: The reserved wp admin for the subdomain does not have a plugin section. Questions: How do I manage the translation of the subdomain page hidden link from the parent wp admin?
January 30, 2025 at 11:51 am #16651087
Bigul Supporter Languages: English (English ) Timezone: Europe/Vienna (GMT+01:00)	Hello, Welcome to the WPML support forum. Before passing this thread to my colleague, I would like to share some suggestions and possible solutions for the issues you mentioned. To help you faster, I've enabled debug information for this support ticket. Please see this link for how to get this information from your site and give it to us: http://wpml.org/faq/provide-debug-information-faster-support/ This sounds like a custom requirement. We would like to know if hidden link & hidden link is using a different database or the same one. You have to list WPML hooks like wpml_object_id, wpml_get_element_translations, etc.. to list the translated data at hidden link. Refer to the following documentation for more details. https://wpml.org/wpml-hook/wpml_object_id/ https://wpml.org/wpml-hook/wpml_get_element_translations/ https://wpml.org/documentation/support/wpml-tables/ -- Thanks! Bigul
January 30, 2025 at 12:21 pm #16651421
alessandroS-73	Thank you for your response. In case we proceed with what we think is right and it doesn't work, could you please return the credits for us to try another way?
January 30, 2025 at 3:04 pm #16652568
alessandroS-73	Regarding this question: This sounds like a custom requirement. We would like to know if hidden link & hidden link is using a different database or the same one. They have 2 different access in WP Admin. But please let me know, whether you are going to reimburse in case processimo translate and not get what we wanted. Thank you very much
January 30, 2025 at 5:39 pm #16653136
Mihai Apetrei Supporter Languages: English (English ) Timezone: Europe/Bucharest (GMT+02:00)	Hi there. Unfortunately, if you are referring to a refund for used credits, we are not able to refund translation credits that have already been used. We also mention this in our documentation here: https://wpml.org/faq/can-i-get-a-refund-for-automatic-translation-credits/ We also pay for these credits so once they are used, we have already sent our payment to the translation engine service. You can also find your Automatic Translation Usage Report if you go to WPML > Translation Management > Tools > Payment and settings > Automatic Translation Usage Reports (as you can see in the screenshot from the section in the URL below): https://wpml.org/documentation/automatic-translation/automatic-translation-invoices/#where-to-find-your-past-pay-as-you-go-invoices I hope that you will find this answer helpful. Mihai Apetrei
January 30, 2025 at 5:43 pm #16653154
Mihai Apetrei Supporter Languages: English (English ) Timezone: Europe/Bucharest (GMT+02:00)	Also, regarding your latest question, if there are two separate admin panels, then we are more than likely talking about two separate WordPress installs. WPML works with only one unique WordPress install, so you don't need to manage sites from multiple dashboards. And then, there are multiple URL formats that you can go with, including different domains per language: https://wpml.org/documentation/getting-started-guide/language-setup/language-url-options/
February 3, 2025 at 11:04 am #16662335
alessandroS-73	The translation is not starting yet, despite we lauched it. Can you check why?
February 4, 2025 at 8:16 am #16665167
Mihai Apetrei Supporter Languages: English (English ) Timezone: Europe/Bucharest (GMT+02:00)	Hi there and welcome back. Sure! I will be more than happy to take a look. 1. Please give me an example of a page you sent for translation where you don't see progress yet. 2. Please create a full website backup and then share the site credentials with me in the private fields I enabled below for your next reply. Thank you.
February 5, 2025 at 12:56 pm #16671173
Mihai Apetrei Supporter Languages: English (English ) Timezone: Europe/Bucharest (GMT+02:00)	Hi there! Thank you for sharing the credentials. I want to clarify a potential misunderstanding. If the site is on a different WordPress installation, it won’t work as I mentioned here: https://wpml.org/forums/topic/translating-a-subdomain/#post-16653154. WPML is designed to operate with just one WordPress installation. If you’d like to connect different domains to specific languages, you’ll need to follow the steps outlined in our documentation: https://wpml.org/documentation/getting-started-guide/language-setup/language-url-options/how-to-use-wpml-with-different-domains-per-language/. Additionally, I’ve included below our documentation that shows you the available URL formats that you can use with a WPML setup if you're interested in exploring your options: https://wpml.org/documentation/getting-started-guide/language-setup/language-url-options/. I hope this helps clear things up! If you have any more questions, feel free to ask.
February 6, 2025 at 6:14 pm #16676848
alessandroS-73	Thanks, the main problem is that the interface wordpress has no plugin area. But it only serves as a mask, then it refers everything back to the wordpress where I have shown you the accesses. If you share me the private session again I will send you the WP data of the other account