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This topic contains 16 replies, has 2 voices.

Last updated by Andreas W. 1 year, 2 months ago.

Assisted by: Andreas W..

Author Posts
February 11, 2023 at 12:16 am #13010035

anthony pezzullo

Tell us what you are trying to do?
Everything Translated on Backend Except 1 Area ( Unable to Translate )
Is there any documentation that you are following?
No
Is there a similar example that we can see?
No
What is the link to your site?
centremedix.com/fr

Click Make An Appointment
Login to admin go to -> Appointments -> Schedules -> Not translating properly

February 11, 2023 at 2:11 am #13010509

Andreas W.
Supporter

Languages: English (English ) German (Deutsch )

Timezone: America/Lima (GMT-05:00)

Hello,

Is the translation completed when being translated to 100% with the WPML Translation Editor?

In case you simply miss some content on the translations, please revise WPML > Settings > Custom Field Translation and make sure that all custom fields that are used for appointments are set properly to "copy" or "translate".

Then edit the original content, save it, and translate it again.

Guide:
https://wpml.org/documentation/getting-started-guide/translating-custom-fields/

I hope this will solve the issue - if not, please let me know.

Best regards
Andreas

February 11, 2023 at 2:23 am #13010569

anthony pezzullo

Hi Andreas,

Unfortunately its all been tried and I still cant get WPML to make it work properly.

Would it be possible for you to take a look?

February 11, 2023 at 2:25 am #13010573

Andreas W.
Supporter

Languages: English (English ) German (Deutsch )

Timezone: America/Lima (GMT-05:00)

Hello,

I would like to request temporary access (wp-admin and FTP) to your site to take a better look at the issue. It would be better for a testing site where the issue is replicated.

You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it.

IMPORTANT

Please make a backup of site files and database before providing us access.
If you do not see the wp-admin/FTP fields this means your post & website login details will be made PUBLIC. DO NOT post your website details unless you see the required wp-admin/FTP fields. If you do not, please ask me to enable the private box. The private box looks like this:
hidden link

The steps are also shown in this video: hidden link

Best regards
Andreas

February 11, 2023 at 2:54 am #13010741

Andreas W.
Supporter

Languages: English (English ) German (Deutsch )

Timezone: America/Lima (GMT-05:00)

Hello,

If you go to the French Schedule page on the WordPress Editor you will see that the plugin is not registering its field in a second language.

It appears as "Appointment Booking" is not compatible with WPML.

I even tried to create a test schedule and translate it manually, without the WPML Translation Editor, but it does not work.

This means that this plugin appears not to yet be designed for multilingual translation.

Could you please verify this with Motopress directly?

hidden link

Suggestings from our team:
https://wpml.org/plugin-functionality/booking/?wpv_view_count=7235227

Take note, that MotoPress Hotel Booking is compatible with WPML - please ask them if they are planning to make Appointment Booking compatible too.

Best regards
Andreas

February 11, 2023 at 3:10 am #13010801

anthony pezzullo

Hi Andreas,

When I spoke with them (Jane from Support), they advised it was compatible with WPML.

Is there anyway for it to work?

This plugin has mostly everything I need unless theirs another recommended plugin that does the same?

February 11, 2023 at 3:36 am #13010955

Andreas W.
Supporter

Languages: English (English ) German (Deutsch )

Timezone: America/Lima (GMT-05:00)

Hello,

So far, I can sadly not confirm that, as there are not showing up any custom fields on the posts in the second language on the WordPress Editor.

Could you please install the plugin in its latest version to this test site, so that we can run some tests there from scratch?

One-Click-Login:
hidden link

Best regards
Andreas

February 11, 2023 at 3:38 am #13010965

anthony pezzullo

Sure I can! With great pleasure!!

I'll have it up within a few minutes!

February 11, 2023 at 3:38 am #13010967

anthony pezzullo

It's up!

February 11, 2023 at 4:07 am #13011075

Andreas W.
Supporter

Languages: English (English ) German (Deutsch )

Timezone: America/Lima (GMT-05:00)

Hello,

Same issue here, if you go to the Spanish Schedule on the WordPress Editor you will see that the plugin's fields are not available.

This plugin appears to be still pretty new and we have not any reports about it yet.

Please use this test site as a reference and present it to Motopress.

If they need our assistance in making the plugin multilingual-ready, they can reach us here:
https://wpml.org/documentation/support/go-global-program/

Best regards
Andreas

February 11, 2023 at 4:11 am #13011085

Andreas W.
Supporter

Languages: English (English ) German (Deutsch )

Timezone: America/Lima (GMT-05:00)

Hello,

Take note, that I am also consulting our compatibility about if we could maybe find an easy workaround for this issue, but please take note, that in order to make the plugin work with WPML it requires the cooperation of the plugin author.

Best regards
Andreas

February 16, 2023 at 11:22 pm #13053083

anthony pezzullo

Hi Andreas!

I found another plugin!

Just wanted to update!

February 17, 2023 at 3:05 am #13053897

Andreas W.
Supporter

Languages: English (English ) German (Deutsch )

Timezone: America/Lima (GMT-05:00)

Hello,

Thank you for letting me know.

Do you need our team to still follow up on this issue about "Appointment Booking"? I am asking, as the plugin is not used a lot yet by our users.

Best regards
Andreas

February 17, 2023 at 3:16 am #13053991

anthony pezzullo

Hi Adreas,

I would say no. I'm sure your team has bigger issues.

The developers can fix their plugin

Thank you for your assistance !

February 17, 2023 at 4:01 am #13054187

Andreas W.
Supporter

Languages: English (English ) German (Deutsch )

Timezone: America/Lima (GMT-05:00)

Hello,

Thank you very much for your notification.

I am glad you found an alternative. Anyhow, if any questions or issues arise, please let us know.

Best regards
Andreas

This ticket is now closed. If you're a WPML client and need related help, please open a new support ticket.