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Supporter timezone: Europe/Madrid (GMT+02:00)
Tagged: ATE
This topic contains 22 replies, has 3 voices.
Last updated by Paola Mendiburu 1 week ago.
Assisted by: Paola Mendiburu.
Author | Posts |
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March 18, 2024 at 11:29 am | |
artyomM-5 |
Doesn´t work automatic translation |
March 18, 2024 at 12:52 pm | |
March 18, 2024 at 12:58 pm #15421037 | |
Paola Mendiburu Supporter
Languages: English (English ) Spanish (Español ) Italian (Italiano ) Timezone: Europe/Madrid (GMT+02:00) |
Hi there! I have converted the chat into a ticket as there was no answer. In order to investigate the issue, could you please create a staging site with a copy of your site? That way we can do tests without affecting your site. |
March 19, 2024 at 5:43 am #15424079 | |
artyomM-5 |
Okay I have created the staging site before you can try on it |
March 19, 2024 at 9:20 am #15424858 | |
Paola Mendiburu Supporter
Languages: English (English ) Spanish (Español ) Italian (Italiano ) Timezone: Europe/Madrid (GMT+02:00) |
To investigate the problem, could you please give me site access to wp-admin? I just checked the necessary boxes so that I can add credentials securely and privately. |
March 22, 2024 at 5:53 am | |
March 22, 2024 at 2:45 pm #15441277 | |
Paola Mendiburu Supporter
Languages: English (English ) Spanish (Español ) Italian (Italiano ) Timezone: Europe/Madrid (GMT+02:00) |
Is it this a copy of the other site? Is it happening the same problem? Please let me know when I can deactivate plugins in the staging site to see if there is a conflict with a plugin. |
March 25, 2024 at 7:28 am #15444917 | |
artyomM-5 |
Yes, this is indeed a copy of the main website, created for testing purposes before implementing changes on the primary site. I am not sure if the problem is occurs on this or not because I cannot connect wpml with 3 sites in my plan and haven't extra credit in it You can disable plugins any time but please make sure you don't disable easy booking plugin and I am pretty sure it is not because of plugins because it started a few days and I didn't installed any plugin in it |
March 26, 2024 at 5:21 am #15449466 | |
artyomM-5 |
Any Update?? |
March 26, 2024 at 9:28 am #15450284 | |
Paola Mendiburu Supporter
Languages: English (English ) Spanish (Español ) Italian (Italiano ) Timezone: Europe/Madrid (GMT+02:00) |
Ok thanks. Could you please add me as an administrator? I have checked and for the moment hidden link is not blocked. |
March 27, 2024 at 6:52 am #15453635 | |
artyomM-5 |
Done you are added as admin in this staging. Please try to resolve it ASAP |
March 27, 2024 at 8:57 am #15453995 | |
Paola Mendiburu Supporter
Languages: English (English ) Spanish (Español ) Italian (Italiano ) Timezone: Europe/Madrid (GMT+02:00) |
I was able to reproduce the problem on the staging site. I have escalated the problem to the second tier. I will let you know when I have some news. |
March 28, 2024 at 11:13 am #15459962 | |
artyomM-5 |
Hi I am stuck in middle of the things because of this issue please let me know how long will it take? |
April 1, 2024 at 8:08 am #15468380 | |
Paola Mendiburu Supporter
Languages: English (English ) Spanish (Español ) Italian (Italiano ) Timezone: Europe/Madrid (GMT+02:00) |
Hi there! The issue is being escalated to the second tier, they are looking into it as it is also happening on the staging site. I will let you know when I have some news. |
April 4, 2024 at 10:18 am #15482287 | |
Alejandro Supporter
Languages: English (English ) Spanish (Español ) Italian (Italiano ) Timezone: Europe/Rome (GMT+02:00) |
Hello! I'll help you out here while Paola return from her vacations. I checked the site, did a few tests and noticed that you had already updated all our plugins to the latest versions. i translated content there without issue as you can see here: hidden link Now, I'd like to do the same thing on the main site to see if the problem is gone there as well or not. Just so you know, I've been monitoring this for over a week and the problem hasn't been there in that timeframe. I have been translating and re-adding the credits to your account in the meantime to see if the problem came with something specific, maybe a specific page but i haven't been able to find any with issues so far. Can you give it a try again in both the staging and the main site to see if the problem is gone on your end as well? if it is, then can you let me know the steps and the pages you tried to translate and on which site (And allow me access if needed) so i can investigate using the same steps you used? Thanks in advance. |