Skip Navigation

Home › Support › English Support › [Resolved] Error WPML translation check gear / Edit button

[Resolved] Error WPML translation check gear / Edit button

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

No supporters are available to work today on this forum. Feel free to create tickets and we will handle it as soon as we are online. Thank you for your understanding.

Tagged: 

This topic contains 1 reply, has 2 voices.

Last updated by Mohamed Sayed 1 month ago.

Assisted by: Mohamed Sayed.

Author Posts
March 21, 2024 at 3:17 pm #15437164

pascalK-19

Hello, our developer informed me that we currently have the following problem with WPML.
If you click on the gear next to an article to translate it:

you end up in the WPML "translation queue" instead of the post editing.
For other items there is a pen instead of a gear for the translation:

If you click on it, you will end up at the desired translation page:

Questions:
- When to pin, when to gear?
- How do you fix this? In any case, the post translation should come

image (2).png
image (3).png
image (1).png
March 21, 2024 at 8:08 pm #15438305

Mohamed Sayed

Hi Pascal,
Thanks for contacting WPML support.

The pencil icon means that the translation is complete and up-to-date. The gear icon means a translation is already in progress. Please check this guide for more details: https://wpml.org/documentation/getting-started-guide/#translation-icons

Regarding the translation issue, please try the following steps:

1. Go to WPML > Translation Management > Translators tab
2. Make sure the user account you use is added as a translator and has all the required language pairs (https://wpml.org/documentation/translating-your-contents/how-to-set-up-local-translators-and-language-pairs/#adding-local-translators-through-translation-management)
3. Go to WPML > Translation Management > Jobs tab
4. Search for the translation job for the post and cancel it
5. Edit the original post and update it with a small change
6. Update the translation

Let me know please if that helps.

Kind regards,
Mohamed

This ticket is now closed. If you're a WPML client and need related help, please open a new support ticket.