This is the technical support forum for WPML - the multilingual WordPress plugin.
Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.
Tagged: Not WPML issue
This topic contains 30 replies, has 2 voices.
Last updated by Mihai Apetrei 1 year, 6 months ago.
Assisted by: Mihai Apetrei.
Author | Posts |
---|---|
August 8, 2022 at 12:24 pm #11822941 | |
helenaH-3 |
Hello, I recently noticed on the website that the products are not added under other languages. Our primary language is Slovenian, the secondary is English. On the English page, the products are not displayed despite the added translation. Im asking for help. |
August 9, 2022 at 11:03 am #11831305 | |
Mihai Apetrei Supporter
Languages: English (English ) Timezone: Europe/Bucharest (GMT+03:00) |
Hi there. I would like to request temporary access (wp-admin and FTP) to your site to take a better look at the issue. You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it. Our Debugging Procedures I will be checking various settings in the backend to see if the issue can be resolved. Although I won't be making changes that affect the live site, it is still good practice to backup the site before providing us access. In the event that we do need to debug the site further, I will duplicate the site and work in a separate, local development environment to avoid affecting the live site. Privacy and Security Policy We have strict policies regarding privacy and access to your information. Please see: **IMPORTANT** - Please make a backup of the site files and database before providing us access. - If you do not see the wp-admin/FTP fields this means your post & website login details will be made PUBLIC. DO NOT post your website details unless you see the required wp-admin/FTP fields. If you do not, please ask me to enable the private box. The private box looks like this: hidden link I will be waiting for your response. Kind regards, |
August 9, 2022 at 7:09 pm #11835221 | |
helenaH-3 |
hidden link Please for enable the private box for login data |
August 11, 2022 at 8:46 am #11848259 | |
Mihai Apetrei Supporter
Languages: English (English ) Timezone: Europe/Bucharest (GMT+03:00) |
Hi there. The private fields should be enabled below my reply here. Mihai |
August 15, 2022 at 7:08 am #11865173 | |
Mihai Apetrei Supporter
Languages: English (English ) Timezone: Europe/Bucharest (GMT+03:00) |
Hi and thank you for the credentials. When I complete them in the log-in form after I click "Prijava", the page simply refreshes and I am not logged in. Can you please take a look and let me know? Maybe there's some kind of security layer? Thank you. Mihai |
August 18, 2022 at 6:06 pm #11889383 | |
helenaH-3 |
Ok i will check with my customer and let you know about login. |
August 19, 2022 at 2:37 pm #11894191 | |
Mihai Apetrei Supporter
Languages: English (English ) Timezone: Europe/Bucharest (GMT+03:00) |
Sure. I will be waiting for your response. Mihai |
August 19, 2022 at 2:46 pm #11894377 | |
helenaH-3 |
Please let us know your IP so we can arrange access. |
August 22, 2022 at 8:17 am #11902743 | |
helenaH-3 |
ok so there you dont have same fix IP number. I will add ip that you send me and you will have 24h from now to access to website. |
August 22, 2022 at 5:49 pm #11907145 | |
Mihai Apetrei Supporter
Languages: English (English ) Timezone: Europe/Bucharest (GMT+03:00) |
Hi there and thank you for your response. For the moment, the same issue happens. Don't know if you added my IP already or not. My IP is still the same. Mihai |
August 22, 2022 at 5:50 pm #11907147 | |
helenaH-3 |
Yes i added 4 hours ago. |
August 22, 2022 at 5:56 pm #11907175 | |
Mihai Apetrei Supporter
Languages: English (English ) Timezone: Europe/Bucharest (GMT+03:00) |
Thank you for the confirmation. However, I get the same behavior, and nothing changed. The page is refreshing after I add the credentials and I have to reintroduce the credentials again and again. |
August 22, 2022 at 5:58 pm #11907179 | |
helenaH-3 |
ok i will contact the client and i text you tomorrow again. |
August 22, 2022 at 6:30 pm #11907337 | |
Mihai Apetrei Supporter
Languages: English (English ) Timezone: Europe/Bucharest (GMT+03:00) |
Thank you. Maybe they can remove this limit for a while just till we debug the issue? Or exclude the country 'Romania' altogether for 1-2 days? Mihai |
August 27, 2022 at 5:06 pm #11941935 | |
helenaH-3 |
Hello sorry for delay. i added your ip that you send me. Can you check if you have the access. |