This thread is resolved. Here is a description of the problem and solution.
Problem: The client is using the Avada theme and translating their start page using the regular WordPress Editor instead of the WPML Editor. After updating, the translations disappear and revert to the original German text. This issue occurs regularly. Solution: We recommended that the client install the latest stable version of WPML instead of the beta version they were using. We provided instructions on how to switch from beta to stable versions and links to download the stable versions:
If you're experiencing this issue, we recommend trying these steps and ensuring you are using the latest stable versions of WPML. If the problem persists or the solution seems outdated or irrelevant to your case, please open a new support ticket. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins.
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Background of the issue:
I am trying to translate our start page using the Avada theme with several containers. I am not using the 'WPML Editor' because I don't like it. Instead, I use the regular 'Wordpress Editor'. The issue can be seen on this page: hidden link.
Symptoms:
I make a translation of this site. Everything is translated. After the update, the translation disappears, and the original German text is back. This happens regularly.
this is expected if you are mixing the translation methods. If you wish to use manual approach, via WP editor you need to switch to that editor for that page or general. Otherwise, WPML will consider you are using WPML ATE editor for translation.
Thanks!
I certainly did change in the original page to "WP Editor" by ticking the box. (it is then marked in black). However, if I go to the English page (by ticking the edit / pencil), it says above the following:
"Warning: You are about to edit your translation using the standard WordPress editor but your site is configured to use the WPML Translation Editor. Any edits you do here will be lost if you later open it in the WPML Translation Editor. "
So, how can I get back to the WP editor (instead of being forced to use the WPML Editor?
edit your default language and you can change back to WPML editor, and then change back to WP editor, but if you have already done this it should work fine. Maybe warning stayed from before, but just in case make sure to confirm default language page is set to WP editor.
Try to add some changes in 2nd language, save, and then re-update the default language, if the content in 2nd language stays, then it means it is configured correctly, if not let me know and share admin access to private fields and I will take a look.
sure, I can take a look. I tried but I get next message: LOGIN BLOCKED: 2FA is required to be active on your account. Please contact the site administrator.
Can you please disable it temporarily while we check it out or enable me to login?
I did not check on the homepage since I see you are working on it, I created a new page Test WPML Support, and then duplicated and translated it manually and it seems to work fine, so might be the only issue with your current instance of the homepage.
If it is okay, I suggest duplicating homepage to a new draft in default language, without translations or just copy pasting content to new page, and then do the manual translation workflow and it should work fine. You can then delete old homepage.
I was getting notifications from WP that another user is working on this page, so I could not access it.
You would not need to re-translate if you already have translated the homepage, you can easily connect them.
Anyway, I see now that your EN homepage is still in German, can you please make sure it is translated, and then I can easily create a new draft and do these steps for you?
- hidden link
I suggest this approach since sometimes there could be some DB corruption and it is easier to create a new page to avoid such a thing than to fix DB. As said if you have translations I can easily and quickly just copy them to the new homepage set it up and confirm it for you.
Ok, but I cannot translate this website, since the translation disappears all the time after updating the English site. That's the problem. But I have the site translated offline.
Regarding the setting up the site from scratch (creating a new draft): that we are clear on this, we are talking online about this one site ("Home") of the website and not all the different pages of the whole website?
Or do you need to set a draft of all pages of the whole website?
If it is only the one "home" site, you could create the new draft, and I put the English translation afterwards.
Yes I mean only for the Home page, since I do not see issues on other pages.
Can you confirm issue happens only for the homepage or for all other your existing pages? If yes for all other pages, then of course my suggestion is not usable for your case and I will have another look and try other things.
Thanks for asking. I had some similar problems in the past with at least one other site (e.g., hidden link) and the problem persists with this other site, too, as I have just noted.
I have just updated the translation of this other site (hidden link) by adding some link. And now the whole translated site is again without translation and shows the original language.
I could not access your DB, but if you can please try next.
Sometimes, a post can be displayed as a duplicate, even if we set it as “translate independently”. It happens because something is wrong in the database when a third-party post has the “_icl_lang_duplicate_of” key with the wrong ID.
Please make a backup before proceeding.
FIX
To fix this, search in wp_postmeta table key “_icl_lang_duplicate_of” and if it exists delete it for any page (ID), that should remove any reference of duplicate and not rewrite content anymore.
