Woodmart Video Product

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Supporter timezone: Europe/Kyiv (GMT+03:00)

Tagged: Compatibility, WCML

This topic contains 5 replies, has 2 voices.

Last updated by johnP-55 2 days, 16 hours ago.

Assisted by: Andrey.

Author	Posts
June 19, 2024 at 9:07 pm #15758667
johnP-55	Background of the issue: Hello, after upgrading WPML, Woodmart theme, and WordPress, the video function in the product is not working. If I disable WPML CMS, then it works normally. Symptoms: The video function in the product is not working after upgrading WPML, Woodmart theme, and WordPress. It works normally when WPML CMS is disabled. Questions: Why is the video function in the product not working after upgrading WPML, Woodmart theme, and WordPress? How can I fix the video function issue without disabling WPML CMS?
June 20, 2024 at 7:55 am #15761963
Andrey Supporter Languages: English (English ) Russian (Русский ) Timezone: Europe/Kyiv (GMT+03:00)	Does it happen with all languages or only with translations? You mentioned that it works if you disable WPML. What are the results if you turn off all plugins except WPML, WooCommerce Multilingual & Multicurrency?
June 23, 2024 at 5:54 am #15791698
johnP-55	hello and thank you for your answer, I did some tests to see if it happens in all languages and I noticed that in the main language (in my case Greek) the video works, while in the second language (in my case English) it doesn't the video appears
June 24, 2024 at 2:59 pm #15808499
Andrey Supporter Languages: English (English ) Russian (Русский ) Timezone: Europe/Kyiv (GMT+03:00)	Thank you for your feedback. The theme feature probably has a custom field responsible for the video settings, and it may not have been carried over to the translated products. This custom field might be called "woodmart_wc_video_gallery." Please try setting this custom field as "Copy" in WPML → Settings → Custom fields and then update the products. To update the products, you can modify the original product, save it, go to the WPML translation editor, and complete the translation. Similar support ticket: https://wpml.org/forums/topic/woodmart-released-a-new-feature-to-add-videos-to-products/#post-13175597
June 26, 2024 at 8:47 pm #15837292
johnP-55	hi I did the steps you mentioned, but when I try setting this custom field as "Copy" in WPML → Settings → Custom fields and then update the products. the video does not appear in any language, neither in Greek (main language) nor in English
June 27, 2024 at 8:42 am #15841914
Andrey Supporter Languages: English (English ) Russian (Русский ) Timezone: Europe/Kyiv (GMT+03:00)	I need to request temporary access (wp-admin and FTP) to your site – preferably to a test site where the problem has been replicated if possible – in order to be of better help. You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it. Please provide the link to the product that works for the original language but not for the secondary language.