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Supporter timezone: America/Sao_Paulo (GMT-03:00)
Tagged: WCML
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This topic contains 19 replies, has 2 voices.
Last updated by Mateus Getulio 4 days, 18 hours ago.
Assisted by: Mateus Getulio.
Author | Posts |
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June 18, 2024 at 12:18 pm | |
klemensA |
Background of the issue: ALREADY GOT ONE FEEDBACK AND THAT WAS NOT HELPFUL SO WOULD LIKE TO GIVE YOU ACCESS TO OUR WEBSITE TO INVESTIGATE THE PROBLEM Symptoms: Questions: P.S: if we deactivate this "WooCommerce Multilingual & Multicurrency" then it is possible to make changes ONLY in english pages - not in others. If we deactivate "WooCommerce Multilingual & Multicurrency" and try to change variations in other languages ALL (even english version language changing to the other language) |
June 18, 2024 at 12:59 pm | |
June 18, 2024 at 9:13 pm #15750970 | |
Mateus Getulio Supporter
Languages: English (English ) Portuguese (Brazil) (Português ) Timezone: America/Sao_Paulo (GMT-03:00) |
Hello there, This is a quick follow-up to let you know that I've been working on this issue since we left the chat, while I have ruled out an issue with the environment or a conflict issue I'm still investigating it to have more solid results. I'll keep you posted and I'll share more info as soon as I have other news. Talk to you soon! |
June 19, 2024 at 8:11 am #15753820 | |
klemensA |
Thank you! |
June 19, 2024 at 10:55 am #15755075 | |
klemensA |
Hi! So, is there any progress? |
June 19, 2024 at 1:16 pm #15755972 | |
Mateus Getulio Supporter
Languages: English (English ) Portuguese (Brazil) (Português ) Timezone: America/Sao_Paulo (GMT-03:00) |
Hello there, I'm going to ask help from my colleagues in the 2nd tier support. Before I do that, we need to test the issue in a sandbox with a fresh install of WPML and WordPress. We need to isolate variables by replicating the issue in a sandbox environment, it is required for us to check if the issue happens by default or if it is specific to your setup. hidden link Here's what is needed to be done: 1- Install Essential Components Only: In the sandbox provided in my private reply above, please install your theme and only the plugins necessary to replicate the issue with the variations. Avoid importing the entire site. 2- Set Up the product and configurations: Mirror your current setup that's causing the issue, focusing on the variations, we only need the site to be partially replicated up to a point where we can debug this issue. 3- Notify Us Once Done: After replicating the issue in the sandbox, inform us through this ticket so we can proceed with further analysis. We appreciate your cooperation in this matter. Let us know once you've set up the sandbox so I can proceed with the next steps. Best, |
June 19, 2024 at 1:53 pm #15756149 | |
klemensA |
Seems complicated, I need to ask from developer to do that |
June 20, 2024 at 11:42 am #15763382 | |
klemensA |
Our developer said that as our site is mostly built with elementor this sandbox does not work like that. |
June 20, 2024 at 4:16 pm #15765503 | |
Mateus Getulio Supporter
Languages: English (English ) Portuguese (Brazil) (Português ) Timezone: America/Sao_Paulo (GMT-03:00) |
Hello there, Thank you for following up on this. I'll try to replicate it in the sandbox, I'd just like to confirm so I replicate it exactly how it looks in the live site, since I see the plugin Variation Swatches for WooCommerce, can you confirm how the variations have been added? Did you just use the builtin feature that comes with WooCommerce or used a third party plugin to add them? Thank you, please let me know. |
June 20, 2024 at 8:17 pm #15766941 | |
klemensA |
this Variation Swatches is turned off. No third party plugins |
June 20, 2024 at 8:49 pm #15767098 | |
Mateus Getulio Supporter
Languages: English (English ) Portuguese (Brazil) (Português ) Timezone: America/Sao_Paulo (GMT-03:00) |
Hey there, I checked this out but so far I couldn't find a fix for it. I asked my colleagues to have a look at this issue in order to see if there's anything I'm missing. I'll come back here as soon as one of my colleagues reply back to me (which it shouldn't take long). Thanks, |
June 21, 2024 at 1:03 pm #15775434 | |
klemensA |
Ok, thank you. BUT this has been taking very long time already |
June 24, 2024 at 8:10 am #15804144 | |
klemensA |
Hi! Is there any news about this? |
June 24, 2024 at 11:08 am #15806068 | |
Mateus Getulio Supporter
Languages: English (English ) Portuguese (Brazil) (Português ) Timezone: America/Sao_Paulo (GMT-03:00) |
Hello there, We've been actively investigating it, we're still looking for a fix. We tried to replicate this issue in a sandbox with a fresh install of WordPress and WPML and it doesn't happen in there, it is possible that this issue is specific to your environment or set up. I have escalated this ticket to our 2nd tier of support where our 2nd tier specialists will take a deeper look at this issue and will try to find a solution. I will get back to you as soon as I get an answer from them. Best regards, |
June 24, 2024 at 12:10 pm #15806753 | |
klemensA |
Just saying that this issue is new. Have been the same already many years and never had this problem before. |